Lovisa Reviews 

Purchased what I thought were the earrings advertised within the images, only to receive a different pair. However, the advertisement did not state that the image, used for advertising purposes was in fact not the item advertised. Upon contacting customer service, I was promptly advised that they don’t earrings due to hygiene reasons. When essentially, the items are still packaged in a clear package, as they aren’t the item advertised in the images displayed on the website. I shall be escalating this matter further due to this clear breach and unethical conduct. I would urge customers to shop at a more trustworthy brand.

both mine an my friends ears are infected and the jewlery tarnished within a few days
would not recommend

Went into the store got my ears pierced i noticed at about a month later that one of my ear piercing got infected and because ive wasnt giving the earring that i wanted as they said they didnt have them anymore but i noticed after someone esle asked for the same earring they got them out for her due to the wrong piercing the earring went straight through my piercing hole took me ages to try and push through so i can stop the infection staff should be more helpful and provide more professional assistance in knowledge and hospitality and not just out to take my money

Disgusting customer service from the shop staff at Victoria centre, Nottingham. 2 young girls laughing and sniggering at customers. Will not be shopping here again

Avoid!! I got my seconds pierced here in february, it is now october and they are still not healed. When i take the piercing out to clean, they bleed and other stuff comes out. The piercer used a gun that I doubt was sterilised, It was £22. Lobes are meant to be the easiest piercing yet lovisa made them my hardest. I have deicded to take them out and just let them close over, then hopefully get them repierced, but the infection will not stop. Please go to a trusted place or a proper piercer!!!! This is a cheap, unhygienic scam and everything about it is dodgy.

Would not recommend for piercing at all. I had my cartlidge (around middle of my ear) pierced and she used a gun, have since have found out that that area shouldnt have been pierced with a gun only a needle which is obviously true as i have had to remove the piercing as it was so painful and wasnt healing at all even after 4+ months. Really disappointed and wouldnt want other people to spend their money here.

Really poor quality jewellery. I was super excited to find a shop that had pretty flatback earrings of all designs for my many ear piercings. Yet sadly within a week of wearing them they have all gone green, stained my ears green and have lost all colour.
I purchased all (apparently as stated) gold plated and sterling silver or surgical steal
But clearly there are also mixed metals in them as they also irritated my ears and obviously shouldn’t discolour !

I wouldn’t be so fussed if it had happened after a couple of months but within a week!!

Terrible terrible quality items please don’t waste your money on this site.
I’ve learnt the hard way after spending nearly £100 and all of them are useless.

Customer care is quite appalling and they expect you to pay to have the items shipped and returned back to them (this is no problem if the items weren’t faulty) but they are - therefore lovisa should really be footing the bill and refunding the money !

Don't bother with this store. I bought jewellery in store for my daughters prom, the necklace broke into 3 pieces the first time of trying to wear it for her prom. It is absolutely rubbish quality

Never dispatched my order which was a large order of roughly 12 rings. Emailed customer service and was ignored, never again. Luckily I paid with PayPal so claimed a refund through them.

Extremely poor quality jewellery. I purchases 2 rope gold bracelets which was advised as beinf waterproof and does not change colour. Within a week they started to turn colour. The staff at the store was rude , contacted head office who was nice and reimbursed me. I went to exchange the one i had onky for it to change colour within a week. I just got my money back in the end Would never shop with Lovisa again

Couldn't agree more with the adverse reviews on here and just avoid this company. I placed an order with this company. They failed to deliver. After hours chasing they admitted the courier had failed to deliver the item. I managed to get documentary evidence it had been returned to the store from the courier. I was told my card would be recredited, this never happened. I was then told they had not been able to credit my card and requested bank account details to credit that. That never happened despite chasing several times. These people are common thieves, liars and should be closed down. Please do not order anything from them!

Please DO NOT give this 'company' your money. The staff are vile, the products are awful and the returns policy is absurd. The 'customer service' is also no existent - they have a phone number but its clearly not monitored as you never actually get through (it hangs you up after 30 mins). I urge you to avoid this company at all costs.

Lovisa are liars, thieves and scammers.
The staff at the Solihull store were incredibly rude and aggressive, I've seen other reviews regarding this particular store/staff so it's not just me thinking it! I can't believe they are allowing this individual to be a manager - worst customer service I have ever experienced.
The jewellery is so tacky and ugly. Please DO NOT waste your money, they look nothing like the pictures online. I know they are cheap, but they should at least be somewhat similar to what they are advertising. I was shocked with what I received and for the price I paid.
The returns policy is completely absurd and the lack of information on the website is incredibly misleading. From start to finish I had an absolutely awful experience with this company and I wish I had read the reviews beforehand. I urge everyone to AVOID this horrendous excuse for a company and do not give them your money. I'm surprised they are still allowed to operate after all the bad reviews they have received. Again, I cannot stress enough, do not waste your time or money on this 'company'.

I cannot believe that I have still not received my parcel since last November and despite calling and requestion a refund on several times, I still have not been refunded. Luckily it was "only" £14 but that's not the point, it's just completely wrong. I used to love their earrings but never ordering again on their website, I will only buy the earrings in the shop and not even sure I would going forward.

Nothing more than scam merchants. Refusing to honour ticketed price on goods blaming a computer error. Charging 10% more than marked price on the item, ripping of my son who was buying Xmas gift for his mum.

This was the Hanley branch in the potteries shopping centre.

Would avoid at all costs

Liars taking advantage of consumers in Westfield London.

I visited Lovisa whilst christmas shopping with my (slightly elderly) mother who is hard of hearing on Thursday. Everywhere they are advertising 50% off for black friday. My mother went to pay for some seasonal christmas earrings and was totally ignored by the sales girl. She was struggling to use the contactless card reader due to all the rubbish around it and not being able to properly see it and the sales girl grabbed her card to tap it, and then offered a reciept by email. My mother asked for a hard copy and was refused - surely this is a breach of her rights? She didnt want to leave an email because of getting spammed by these companies once they have your details.

As we were walking out of the store, the transaction popped up on her phone to say £20 when it should have been £10. We turned around (having made it maybe 3 steps out of the store) and were told as we had no receipt we had no proof (this was 5 seconds after walking away from the same girl). When we challenged, the story was then "oh you cant return for hygiene reasons" (which i understand had this been even a few hours alter) and then it was "oh the offer is selected products only" which it said NOWHERE in the store except by the other till in the smallest writing (which they also agreed with).

We continued to challenge and her associate came over and the two of them became very aggressive, condescending and rude to my elderly mother. I work in retail, there was no need for their behaviour. I am appalled a company would infringe on consumer rights in this way, especially an elderly woman. Absolutely disgusting shall never be buying from Lovisa again. They should be ashamed

Louisa Solihull
Very poor customer service. Rude and aggressive staff. Wouldn’t honour returns as per my receipt.
Will definitely not be going anywhere near the place again. How can they get away with this behaviour

I recently ordered some goods from Lovisa and when I opened the package one of the earrings was broken. I sent an email to the customer care team at 1.30am Weds (yes I had a late night!) and later in the day at 9am I had received an email with delivery details of a replacement. I am so impressed with their customer service

I was in Lakeside store to have ear piercing today, I think the lady manager (Asian in scarf) not professional. I told her need 2 pairs piercing she tried to sale me £31 with extra after sale treatment deal, I told her I don't need that and wanted £19 which I am happy with.
When the cost of 2 pairs piercing come £42 instead of £38, I asked why ? She blubbered saying explained to you and becomes adamant, didn't want conversation over £4 and left . I KNOW WHAT I SAID AND I KNOW WHAT SHE SAID, JUST PURE LIE AND THIEVING.
NO SHAME AT ALL.

I had new ear lobe piercings 8 weeks ago and have had nothing but problems with mild infections in both. Today I found that one of the studs has gone under the skin and I am now in A and E waiting to see a doctor to see what can be done. I'm unable to push it back it back through so it may have to be cut out. Needless to say I'm not very happy with the results and after doing some research, I will be visiting the Milton Keynes store to make a complaint.