Lovisa Reviews 

I had my ears pierced when i was 11 (not in Lovisa), then had my seconds pierced at Lovisa, the fact that they pierced me whilst I was sat on a chair in the middle of the shop floor should've been a red flag. She also pierced me with gold coloured earrings when I had asked for silvered ones, she even double checked with me before doing it and somehow still got it wrong. I also had to change them before the recommended time as I noticed early that they were going to embed, as the earrings were too short, studex do offer long post earrings, which is the length recommended for anyone that isn’t like 5, but they obviously don’t use them. Now that I am 17 and am certified to pierce using a studex pushthrough system, the same system they use, I pierced my thirds. Well that was 5 weeks ago and I've noticed that they look uneven. My fiancé (who is a trainee needle piercer and also certified to pierce using a studex pushthrough system) measured the distance between my firsts and seconds and realised that the distance between them are completely different and now my thirds are way too close to my seconds on one ear. The thirds are in the perfect place and even, but Lovisa did not measure the distance between my firsts and where my seconds would be pierced properly, resulting in them being uneven. Now that I look back, I don't even think she used a measuring tool, but due to me being younger and not knowing a lot about piercing at the time, I didn't think twice about it. Anyway, there's no way my seconds will completely close up now, no matter how long I leave them out for, as they've been pierced for almost 5 years. So unless i want to have a cosmetic surgeon stitch the hole up, I’m stuck with these. You should also know that a Studex piercing course takes roughly 30 minutes and they do not teach you how to correctly measure the ears or how to ensure they are even, how to ensure the earrings used are a suitable length for the customer, etc, that should be taught by someone experienced within the business. in my case, my boss taught me as she has 30 year of experience with piercing. Anyway, the staff here have no idea what they are doing and are very inexperienced. the store which I got my seconds pierced in (Doncaster), has since been closed down, as it should be. But there are still stores all over the UK. It is also clear that their services have not improved since my experience as I still hear some terrible horror stories when people come to the piercing shop i work at, as they need us to correct the mistakes they made by repiercing the ears in the correct place and with the correct earring length. Do not get your children’s ears pierced here, or your own if you want good results and also don’t want your earrings to get stuck in your earlobes :)

Poor quality of service and goods. Bought rings that had stained my fingers blue and the metal had worn off. Went to return them and the two girls barely made eye contact and rudely said that the rings were not able to be returned cos it had been 10 days over the 30 day period, they then laughed when I said they shouldn’t have been doing that. Not shopping from there again. Bullring branch Birmingham.

I went to Uxbridge store to exchange a pair of unworn earrings which I couldn't remove from the packet. I was denied a refund or exgabge. Bad quality service as well as the the stuff you're selling.

Really bad place to shop . The staff behaviour is ridiculous they sell defective products . when you go buy products from their stores they have a policy that they cannot take the earings back they trick their customers by saying that they exchange and refund and that is not true.everything is of bad quality and their staff do not accommodate and they trick customers by selling expensive products save ur pounds dont waste ur money

Love the design and prices. But tarnished very quickly, when I stayed away from water and didnt wear them in the shower.

I love this shop!

Every time I pass by Lovisa, I jump in to buy a few earrings.
For a person addicted to earrings like me, their prices are extremely ideal.
The quality is not bad, although I can't comment on it, as I have too many earrings to count and I wear a different one every day, so naturally it won't wear out so quickly.

If they'll only start bringing in rings in big sizes, than the rings compartment in my jewellery box will overflow as well!!

I'll take this opportunity to commend you for keeping your prices so low!!

Good luck...

Bought a pair of earrings that broke from the Derby store after wearing them only once and for a wedding so wasn't free on the weekends to exchange these. Tried to get hold of the Derby store by phone but the telephone number was wrong and was a dead tone - hence marking them done one star.

Contacted their online support services and they couldn't provide any other way of getting hold of the Derby store but authorised a return / exchange. Took the email authorisation email from them to exchange the earrings and the sales assistants at the Derby store didn't have a clue what they were doing, even though I showed them the receipt they seemed reluctant to do the exchange. Not impressed with the in store staff but very efficient handling by the online staff.

Found a pair of nice earrings online but wasn't ready to pay £4 something for delivery fee or buy up to £40 for free delivery. Went in-store and they didn't carry the item nor could they order it into the store.... Bit disappointing. Did buy a necklace and hoping that it doesn't tarnish too quickly as other reviewers have mentioned. It was labelled "sterling silver, gold plated". I want at least a couple of wears out of it.

I was served by a lovely girl today (21/05/22) she was wearing pink trousers & black turtle neck, couldnt catch her name but she was so lovely and her customer service was above and beyond! Very smiley and helpful, also has great knowledge for the items that are sold instore!!

Sadly the earrings I bought for CHF 5 got ugly and rusty after wearing them for 2 (!) days :/

Items were nice but one cuff bracelet does not fit and is painful on the wrist. I contacted customer service to ask for a return and was given authorisation to return it in store. I responded to advise that I live in Northern Ireland and there are no stores in the country and to let me know how to return by post to which the exact same response was sent again to return in store. I would be of the opinion that they should not be selling their items to people in Northern Ireland if we are unable to return them.

I bought an item on the 26th of Jan this is only available online. I paid £6 for the delivery. Today is
10th of Feb and I didn’t receive the item.
I’ve asked on the customer service and they gave a gift card of £10 because the inconvenience caused. I went today to the store and the gift card didn’t work!!!!!
I can’t believe it!

Emailed twice as I’m worried about the data they have on me for my own protection and not bothered to reply. I might have to report to data protection.

I had just gotten a birthday present today. I got a necklace and earrings. The earrings are great and I love them. I loved the necklace too if only it hadn’t broken. I hadn’t even worn it properly…I was just trying to put it on but it broke. Seriously annoyed right now. Ugh

Visited the store and my daughter chose a pair of gold diamanté studs.. sales girl said come and look and choose another pair for the offer and was showing my daughter all different types .. my daughter chose silver little hoops but said she was happy with her first choice. All bagged up and paid for only to get home and the wrong earrings in the bag and on first try the hoops snapped. Can not phone the lakeside store as number fails and they ignore a private fb message and an email… poor customer service and cheap crap sold

Yasmin Channon in the Plymouth store was amazing super helpful finding us jewellery then pierced my third lobe and helix and my friends second and third lobes. So friendly and good vibes

Do not buy, bought loads of jewellery, the quality is extremely poor, all of the jewellery had gone rusty, only worn a couple of times. I can't understand how Lovisa can justify the price for the atrocious quality of jewellery.
Wanted to share pics but no option to do so.

The que took ages,the jewellery was all tangled and has gone moldy I only brought it a week ago do NOT recommend this absolutely atrocious

Nice earrings at a reasonable price, shipping time was ok but not required quickly so it was not an issue.

Loved my experience, the ladies in the Milton Keynes store were lovely and so friendly and helpful! Would definitely reccomend them to anyone and will go there again. Really good for piercings as well.