Luxury Confidence Reviews 

I’m going to give my honest review. Please really take the time to research before you consider buying this.

The first red flag was the videos at the beginning going over and over about the “benefits” of using this tool. I should have known better than to trust a company that doesn’t even allow potential customers to proceed to checkout without forcing them to watch two extremely long videos. It’s basically brain washing you into believing you need this product when in reality you don’t. I thought to myself “hey i’ll try it anyway as they are clearly advertising you can get your money back guaranteed if it doesn’t work for you” when actually if you check they’re policy, you will have to cover the cost of sending the device back to the USA which by the way, it’s really pricey to do. It cost £22 so that was a waste of money.

The device feels and look very cheap and it comes from China which most likely means the cost of manufacture is really low. That’s how they make a decent profit from you by over charging you.

I followed the instructions thoroughly before and during using the device so it’s not a case where I didn’t know how to use it properly.

I have used the device for over 2 weeks and decided to send it back as soon as I started noticing pigmentation and scaring.

I reached out to the brand and they accepted my refund request but when I mentioned that I would like the shipping cost to be covered as compensation for the damage they have caused to my skin they denied my request.

It’s been almost a month and my skin still looks worse than before using the device.

Moving forward I will never trust random brands advertised on instagram and tik tok who only try to sell you things that do not work or you do not need. Thank god I didn’t also fall for their second trap which is their skincare range.

Edit: When you check their reply underneath they basically lied. I have stated clearly on email that this device damaged my skin and would like compensation so I don’t think it’s fair to just lie by saying “ I didn’t want to use the device” This company is so dodgy.

Luxury Confidence is a game changer for my appearance and confidence. There was a noticeable difference after the first use. Even my husband commented on how clear my face was and he can see the difference each time I use the device. I was surprised how much stuff came out of my pores, even after multiple uses. After each use, my face is so smooth. The number of pimples have been reduced significantly, although I still have some pop up from time to time. I recommend getting extra heads as they do wear out quickly. I do wish I could buy just specific heads instead of all of them as well as purchasing extra filters. I highly recommend this product for anyone who struggles with stubborn acne!

I’ve purchased from them February 29, 2024. I’ve wrote them my first message March 28, 2024 saying that the product didn’t work for me. They kept telling me to try it longer and trying to say that maybe I’m not using it right and giving me pointers on how to use it. I wrote them again on May 26 that it still didn’t work for me and to do the next step on a return and it took them almost a week to answer. And they tried to tell me to use it longer and when I said that I don’t want it 90 days to pass they told me I could extend it to 180 days or return it or get a partial refund and keep it. I said that I would rather do a partial refund due to the hassle of returning. To which they wrote oh sorry 90 days has passed! Those back and forth conversations are something they do to make you run out of time. Also you can buy a similar product for half the price on Amazon that does the same job. They just have a very good commercial that try to suck you in in buying it.

Have not received my order yet which i placed on 22/05/24 , no communication for tracking as well , very disappointed, keep sending emails but never get a response , starting to think if this is genuine or fake , hope i get my order in time .and dont have to raise a dispute

Very powerful tool!

You can be sure this appliance is the real deal! It does a great job of removing gunk from the pores and bringing blood to the surface of the skin, making for a beautiful, glowing complexion.

Easy to use and works well. Got it with a 2 for 1 so great price as well. Definitely recommend the additional face pieces, I love using the brightening one!

Really disappointed with the communication.
I Ordered two products but after consultation with my doctor I needed to cancel as it's not for me. I have right to change my mind. And I checked, products wasn't even sent yet.
I sent an email to explain my cancellation. At the beginning was ok. I've got my first Order cancelled and refunded. However, my second Order is still not refunded. I Ordered two products at the same time. I sent a second email, and there is still no response.
If I can't use the product, why then the company is doing such a hard time to get refunded. There are no other way to contact them but email. And this is not helping.

I purchased a kit on May 23rd. The next day, I sent an email to the support team to cancel my order and I received no response, not even automated. I have been calling their support number +1(806)4144824 to request my order cancellation and the line only rings, no one answers and there is not even an automated message. I filled out a form on their “contact page” and I haven’t been contacted. I truly hope I get a full refund without having to open a dispute.

My daughter is unable to use this product as the suction is too intense for her sensitive skin. I have reached out to support via email (as there's no other way to reach customer service!) repeatedly... the ONLY reply was an automated one stating they were out of office & would reach out to me on Monday... I have heard nothing from them since. I feel once you purchase the product & they get their money, they make it almost impossible to get customer support. I need to return the product & get my full refund. After sending several emails to get refund assistance with no response, I'm posting here as it seems the only place someone responds. Please respond with instructions on how to return product & get my refund!

Hey luxury confidence!!! Any costumer here, I ordred your product but no I cant track it,.I didn’t received a tracker,only Receipt,
Are u scammer???

I received the product within a timely manner. It comes in a box with a nice bag for storage and also some easy to understand instructions. It works GREAT. The Battery lasts long and my skin feels so smooth for days after I use it! I love how you can actually see the results of the gunk you’re getting out of your pores after you use it so you know it’s working. 10/10 I definitely recommend this product!

I saw product advertised on Facebook. I ordered and changed my mind and was refunded. I then ordered again when I saw a buy one get one free offer. I have tried the blackhead kit and feel it works very well. I no longer pinch and squeeze my pimples or my daughter’s blackheads.

I believe this product dose what it advertises.

This device has been very helpful, it leaves my skin feeling very soft and clean. It definitely gets a lot of gunk out!

This product is awesome. It does just what they say it does. It really cleans out those pores. Easy to use and I love that it has several attachments. I guarantee you won’t be disappointed!

I had high hopes for this machine . I’m someone who has always struggled with breakouts here and there on my face .
Unfortunately after using this machine it created such painful and inflamed breakouts even when cleansing my face twice before and after . I throughly cleaned the machine but my guess is it spread bacteria around my face there for causing painful breakouts the next day . Even after 7 days of use my breakouts are still present but have calmed down a little but still noticeable .

After speaking with my dermatologist, she has advised me not to use this devise as I have rosacea. I have emailed them to cancel my purchase within 15-20 minutes and nobody is responding. I don’t want to have to wait until it arrives and then pay shipping as I know I can’t use it.

I am worried that nobody will respond and I will lose £99.

Also I completely agree that it started to feel like a scam once you place the order and it says that you must watch this ‘short video’ before your order is complete and it says that if you try to click out, you may be charged double!!! The video was extremely long, nothing short about it. I immediately spoke to my dermatologist and she told me to ask them to cancel my order as my skin will not benefit from this devise.

Please can someone get back to me ASAP??

I was doubting about buying this and due to the reviews here I went for it and bought it last night. As soon as I pay I had an alert saying “don’t leave the page or go back as you can be charged twice” Since that moment I wanted to cancel the order as no feeling comfortable about it and scared to leave the page so I let run a video about creams and the only way out after all that it was to click “down” , I did and a message about congratulations that you bought the creams appeared so I panicked. I reach the support email by 3 ways… and no answer! I didn’t read any of the reviews about this but to worried to be an scam… I don’t even want to try the product I just want my order to be cancelled so no waste for them and for me but seems imposible! Like I said, I don’t want to even try the product just for the fact that as soon as I pay something felt completely uncomfortable and wrong.

I contacted 3 times to the emails provided (again when they replied to the review) and no answer from them, but the keep sending me emails about their products…

Updating: email with shipping number but never heard from them from the emails provided here (I already emailed to them as well before this review) so definitely a very very bad costumer services as they are impossible to reach and really upsetting that I can’t cancel a product I don’t want.

Not happy with the advertising. Very misleading. Also there is no page at the end that gives you the total for what you’re paying for and I thought I was going to be spending $100 on what I had ordered and when I check my bank statement it had said $293. Whether this product works or not their marketing was not very honest which is why I do not recommend this unless your willing to just give them your money and price does not matter to you.

Marketing/Buying experience seems very deceptive and unethical. After submitting your payment information and selecting purchase you're prompted with a "Your order is not complete! You must watch the video for your order to be completed" video.
During this video, they use high pressure sales phrases like "your order will be packed in 15 minutes so you must decide now!" This video takes about 15 minutes to complete. Meanwhile, I'd already received notification that my order was completed. They say you will receive a shipping/tracking notification within 72 hours (wait, I thought my order was being packed in 15 minutes?). You do receive a tracking number, but they don't actually ship your item. It's just a notification they have printed a shipping label. Several days have gone by and my order has not shipped. I was very put off by all the high pressure, half truth marketing tactics used by this company. Be up front about your process. Just say "this offer is only good at checkout" - "Your order will ship within X amount of days" Or "We have no idea when your order will ship because we may or may not have product in stock or when we'll have time to drop it off or have it picked up"