Regarding these 2 charges on my PCFinancial Credit Card: Subscription and continuing orders: I did NOT authorize any subscrition or further deliveries I only authorized Option 1 for o... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I'm not going to lie I was skeptical as a Licensed Esthetician. But this device is a Game Changer in home skin care! The suction on the lowest setting is incredible! Try on arm first! Steam face 10 mi... Toon meer
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I have had problems with my skin since I was 12 & I am 42 now. I have tried literally everything, nothing was working. With Luxury confidence blackhead remover & the Ocean Breeze cream, I have been wa... Toon meer
Bedrijf heeft geantwoord
I love the Luxury Confidence Kit 2.0! This powerful device effectively removes my blackheads and whiteheads, leaving my skin clear and smooth. After just a few uses, I've noticed a significant reducti... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
At Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Contactgegevens
16192 Coastal Highway, 19958, Lewes, Verenigde Staten
- +18064144824
- support@luxuryconfidence.com
- www.luxuryconfidence.com
3,4
Gemiddeld
811 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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UNHONEST COMPANY
Terrible service ESPECIALLY a major grey area in terms of a “warrenty policy”. After a year of occasional use on my wife, they dare repetitively tell us “ as part of our warranty policy, we do require a short video showing the issue with the device. This is a necessary step to document the problem and file a replacement request with our logistics team”
Mind you, 2 representatives have already approved of our replacement due to us providing them with the email used for purchase & our order number(like they asked). So we disposed of the non-working blackhead remover(wasn’t charging) because we already offered to return it in hopes of an exchange but they said it “wasn’t necessary”. I would advise to be weary when working with this company’s customer service. Very unreliable.
Also! We asked for a courtesy since this was our very first purchase not to mention we initially also bought the “deal” they had which included about 12 pieces of the replacement & the cream cleanser. They still repeated their statements oriented around “video” proof being required which im sure they will try to update their policy after this but I already took screenshots/recordings of what it actually says.
UPDATE: So if you’re reading this part of the review you’ve seen how poorly they are able to deal with customers request even though they say they will do exactly what is being requested. So they have emailed me and requested this review is either updated or deleted then they will resend the product. So here is the update. Y’all too can get replacement, they are willing to work with thier customers as long as you do your end of the bargain. 🤣
UPDATE:After days of awaiting shipment of the item, they have sent this message repeatedly
“ Your replacement has already been processed and forwarded to our fulfillment team, and we have requested expedited delivery. I’ll send over the tracking details as soon as they become available.
If you’ve had a chance to consider updating or removing your review in the meantime, we would be truly grateful — your support really makes a difference for our small business.
Please confirm whether it has already been removed, so I can use this as proof when I update the Product Team”
Then we responded with “ Thank you for the update. We will definitely update the review upon our hopefully timely receiving of the replacement.”
But all they seem to think is that we should remove our review before they actually resolve customer/client care so we decided to abstain from their failed attempt at seemingly blackmailing us & told them to keep their business, yet they said they’ll send us to their expert team which will respond in 48hrs.
BE WEARY WHEN DOING BUSINESS WITH THIS COMPANY.
16 juni 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Camden,
This is Aga, the Head of Customer Experience at Luxury Confidence.
Thank you for sharing your experience with us. I truly understand the frustration you’ve encountered regarding our warranty process and communication. It’s incredibly important to us that our customers feel supported and confident when seeking a replacement.
To clarify, our warranty typically requires a short video demonstrating the issue to help our product team approve replacements efficiently. However, I recognize that your case involved prior approval and disposal of the device, which complicates the usual process.
That said, we value your loyalty, especially as this was your first purchase with us, and part of a bundled deal. We want to make this right. If you could please reach out directly with your order details, I will personally review your case and offer either a replacement or a credit, whichever best supports you.
You can contact me at support@luxuryconfidence.com or call me directly at +1 (302) 803-5226, extension #004. I’m available from 2 p.m. to 10 p.m. EST and am committed to ensuring a smooth and positive resolution for you.
Thank you again for your patience and for allowing us to make this right. Your feedback is invaluable.
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226 ext. #004
Customer Service Representative
The customer service representative I dealt with was amazing and deserves 5 stars. They helped me and kept me informed throughout my whole refund process.The company on the other hand deserves no stars. The falsely advertised their products and their refund policy. Their promotional material indicates you have a 30 day money back guarantee. You do not get 30 days, you get 14. And to boot, you can only get a refund if you have not taken the plastic wrap off the product(s). Mind you, they send out some of their products not in plastic wrap. In my opinion this is so they can deny or lessen your refund amount. Feels like a scam. I would not recommend this company to anyone. NOTE to the company, the only reason I gave 4 stars was due to your customer service representative that handled my refund. The 4 stars are for them not your company.
11 juni 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Laura,
Thank you for sharing your experience with us. We truly appreciate your kind words about the customer service representative who assisted you—they’ll be recognized for their excellent support.
To clarify, our refund policy allows for the return of sealed items within 14 days of the delivery date if the product remains sealed or unopened. Like many personal-care brands, it's a standard practice for personal-care or hygiene-based products.
Additionally, we offer a 2-year warranty on our devices—if your device stops working within that period, we’re happy to provide a free replacement. These details are clearly outlined on our website and during the checkout process.
We value transparency and customer satisfaction, and your feedback helps us continue to improve. 😊 🙌
— The Luxury Confidence Team 🚀
Awesome experience
They were quick in getting back with me and even followed up when I had forgotten to respond! They also went out of their way to make sure my experience was a good one. Very very happy and thank you again!
21 mei 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Ket,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us. It was truly our pleasure to assist you, and we’re always here to help whenever you need. Your kind words mean a lot, and we’re so glad you’re happy with the service. 😊 🙌
— The Luxury Confidence Team 🚀
Customer Service
My experience with the team member was excellent. Communication was quick and the issue I had was rectified within a couple of days. Thank you very much for the excellent service provided.
20 mei 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Marjorie,
We're absolutely thrilled to hear that your experience with our team was excellent. Knowing that we could resolve your issue quickly and communicate effectively really means the world to us. 💬✨
Your kind words put a big smile on our faces 😊—thank you for your trust and support! ❤️🙌.
— The Luxury Confidence Team 🚀
Impressed!
The customer support was efficient and helpful and I received a quick response to my issue with the necessary action being taken to rectify the problem.
9 mei 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Nove,
Thank you so much for your kind words! 😊 We’re delighted to hear that our customer support team was able to assist you quickly and effectively. ⚡️
Your satisfaction is our top priority, and we’re always here to help whenever you need us. 🙌✨
— The Luxury Confidence Team 🚀
100% Scam
Complete crap. Damaged my skin (and yes, I followed all the instructions), and their return policy is non-existent. If the product is open at all, even unused, it is not returnable. 100% scam. Find something else.
8 mei 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Julia,
This is Aga, the Head of Customer Experience at Luxury Confidence.
Thank you for sharing your experience. We absolutely respect your right to do so and genuinely value all feedback, even when it's critical. That said, we believe the review you left may not fully reflect the complete context of the situation.
First and foremost, we take concerns about skin reactions very seriously and would like to learn more so we can investigate further. We understand your experience and your concern. Reactions can sometimes result from improper skin preparation, incorrect nozzle use, or intensity settings that may not be suited to your skin type. While your experience differs from what we typically hear and expect, we would love the chance to learn more and provide personalized guidance to ensure you get the best results from your device.
About Our Return & Refund Policy
Our return policy requires that products be sealed and unused in order to qualify for a refund. Like many personal-care brands, it's a standard practice for personal-care or hygiene-based products. Think of it like buying a toothbrush or skincare product: once it’s been opened or used, it can’t exactly go back on the shelf, right?
To ensure complete transparency, this policy is clearly stated at checkout and on our website. We believe informed customers make confident choices, and we strive to be as clear and upfront as possible—no fine print, no surprises.
We also offer a 2-year warranty—if your device stops working, we’ll replace it free of charge.
If you'd still like to proceed with a refund request, please send us your order details so I can personally review your case and guide you through the next steps. You’re welcome to email us at support@luxuryconfidence.com or reach out to me directly at +1 (302) 803-5226, ext. #004. I’m available between 2 p.m. and 10 p.m. EST, and I’m here to help.
We truly value your experience and are committed to finding a solution that supports both your skincare goals and your satisfaction.
Thank you again for your understanding and cooperation. I look forward to connecting with you soon. 💕✨
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226, ext. #004
Rome, MD | Luxury Confidence
I received quick responses to my…
I received quick responses to my questions. My refund was prompt, and I was given the option to gift the product versus paying for return shipping. I really appreciate that. I don't know any company that does that. Great service!
9 mei 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Rhonda,
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a smooth and positive experience. Offering flexible options like gifting the product, is just one way we try to make things easier for our customers. We're grateful for your support! 🙌✨
— The Luxury Confidence Team 🚀
Great Customer Service
I ran into an unexpected issue with an order my daughter placed, and the situation was pretty stressful. I reached out to the company, and their customer service was incredibly responsive, understanding, and accommodating—even though some items had already been opened. Their thoughtful support turned a frustrating moment into a much more manageable one, and it honestly made me more open to trying the products myself. I really appreciated how they handled everything.
4 mei 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Christine,
Thank you so much for taking the time to share your experience! 😊 We're really glad to hear that our customer service team could support you during a stressful situation. We know how frustrating order issues can be—especially when others are involved—so it's great to know we could help turn things around.
Your kind words truly mean a lot to us, and we're thrilled that this experience has made you more open to trying the products yourself. 💕✨
— The Luxury Confidence Team 🚀
Very reactive customer service !
2 mei 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Sophia,
Thank you so much for your kind words! 😊 We're thrilled to hear you had a great experience with our customer service.
Customer satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service. We appreciate your support!💕✨
— The Luxury Confidence Team 🚀
Do NOT expect a refund!!!
Do NOT expect a refund for this not working for you. Once you use it, it CANNOT be returned. Before you buy this, click on the very bottom: Returns Policy. It states that only sealed, unused products are refundable
What? I'm not buying this. Clearly, they do not believe in their own product. And, it is overpriced.P.S. THIS REVIEW IS STRICTLY BASED ON THE COMPANY'S RETURN POLICY (ALL RETURNS NEED TO BE SEALED AND UNUSED TO OBTAIN A FULL REFUND) AND I HAVE NO IDEA IF IT
WORKS OR NOT.
29 april 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
May 2, 2025
Hi Alamo,
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify a few points.
Our Return & Refund Policy is clearly displayed at checkout and on our website. Like many personal-care brands, we can only accept returns on sealed, unused items within 14 days for hygiene and safety reasons.
We also offer a 2-year warranty—if your device stops working, we’ll replace it for free.
We aim to be as transparent as possible about our policies and encourage all customers to carefully review the return conditions in advance to avoid any unexpected inconvenience. These policies are made clearly visible to ensure customers can make informed decisions before completing a purchase. We're always striving to improve clarity, and your input helps us do that.
Choosing not to purchase is entirely your decision. However, evaluating a product’s effectiveness based solely on its return policy doesn’t provide a full or fair assessment.
As with any product, value is subjective—if it’s not for you, that’s completely fine.
We respect your right to share your perspective and value all feedback, even when it’s critical. That said, we believe the review may not fully reflect the broader context.
If you’d still like to discuss a refund, you’re welcome to email us at support@luxuryconfidence.com.
----
May 4, 2025
Hi Alamo,
Thanks for the passionate feedback—truly.😉
You're absolutely right: our return policy does require products to be sealed and unused to qualify for a refund. It's not a revolutionary idea—just standard practice for personal-care or hygiene-based products. Think of it like buying a toothbrush or skincare serum: once it’s been opened and used, it can’t exactly go back on the shelf, right?
That said, this doesn’t mean we don’t believe in our product. Quite the opposite— our refund policy allows sealed items to be returned within 14 days of the delivery date if the customer chooses not to use them and we offer a 2-year warranty for a reason. If it stops working, we replace it. No debates, no drama. That’s not something companies typically offer when they “don’t believe” in what they sell.
We make all this clear during checkout and on our website because we believe informed customers are the best customers. It’s not hidden in fine print—it’s front and center, because we don’t do surprises.
Now, if you decide not to buy it purely based on the return policy, that’s 100% your call. But judging a product you haven’t tried, based solely on the fact that we can’t take back a used one? That’s kind of like refusing to go to a concert because they won’t refund your ticket after the show.
To resolve this matter privately and professionally, if you change your mind and would like to request a refund, you can email us at support@luxuryconfidence.com or call me directly at +1 (302) 803-5226, ext. #004.
Once we receive the requested information, I’ll be happy to discuss your case with our Product Team to explore a possible exception.
We're committed to resolving this with you and providing the best support possible. Please respond at your earliest convenience so we can assist you accordingly. 😊✨
Warm regards,
Aga
Head of Customer Experience
📞+1 (302) 803-5226 ext. #004
Rome MD | Luxury Confidence
Address issue ✔️checked
I was promptly assisted by the customer service and they were very helpful and friendly and were able to address my issue right away. Grateful for being helped by a great team.
23 april 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Yara,
Thank you so much for your thoughtful review 😊 It truly means a lot to us to know that our team was able to assist you promptly and kindly. We're committed to giving our best every time, and feedback like yours keeps us motivated 💛
— The Luxury Confidence Team 🚀
Silvia was very helpful in helping me…
Silvia was very helpful in helping me with my order. She was very professional and courteous.
20 april 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Judy,
Thank you so much for your kind words! 😊 We're thrilled to hear that Silvia was able to assist you so professionally and courteously. We'll be sure to pass along your feedback to her—it’ll make her day!
Thanks again—you’ve made our day, and we hope yours is just as wonderful!💕✨
I purchased the Acne Lift Kit
I purchased the Acne Lift Kit. This device did more for my acne scaring that the Halo Laser treatment. I am very satisfied with the product. I had a hiccup with my latest purchase, but felt heard and supported by the CS team. Very through and prompt in their communication. Hands down would recommend this company.
14 april 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hello Jessica,
Thank you for sharing your experience! 😊 We're thrilled to hear the Acne Lift Kit delivered such impressive results, especially compared to more intensive treatments like Halo Laser. While we understand to hear there was a hiccup with your latest order, we're glad our customer support team could step in and make things right. Your trust and recommendation mean a lot to us! 💕✨
Excellent customer service
I received a unit that stopped working after three uses. It would not charge. I contacted luxury confidence by email and they quickly resolved the issue by sending me a new unit free of charge. Resolution of my issue was easy and stress-free.
17 april 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Rebekah,
Thank you for sharing your experience! 😊 We understand that your original unit had an issue, but we're glad our team was able to resolve it quickly and make the process stress-free for you. Your satisfaction means everything to us, and we're always here to help! 💕✨
Awesome customer service
Awesome customer service! Easy return before shipping. They were friendly and helpful the entire time!
14 april 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Rachel,
Thank you so much for your kind words! 😊 We're thrilled to hear our team made the return process easy and stress-free. Friendly and helpful is what we aim for—glad we delivered! 💕✨
I just recieved my machine so I'm not…
I just recieved my machine so I'm not sure how it will work yet.. I used it this morning after showering. I didn't see anything come out yet, but the direction say it may take a few times. I reached out to support for help with something though and they were promt and very helpful.
12 april 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Stacy,
Thanks for the update! It’s totally normal for results to take a little time, especially when you're just getting started. I’m really glad to hear support was helpful!
If you feel like you need more personalized guidance or have any questions along the way, our team of customer service and beauty experts is here to help you achieve your desired results and provide personalized guidance. 💕✨
Great customer service!
Their customer service is great!! I am new to Luxury Confidence. I got and used my device for the first time today, so I can't give a fair judgement on it yet, but so far it looks promising. The 5 star review is for the wonderful customer service. They answered my multiple questions in several emails, one a day, BEFORE I bought the product. It gave me answers and assurance I was dealing with a trustworthy company. Time will tell if this Acne Kit with device works as well for me as it has for others.
31 maart 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hello Jill,
Thank you so much for your kind review! We're thrilled to hear that our customer service was able to provide the assistance and assurance you needed. We're confident that the Acne Kit device will be a great fit for you, and we appreciate your trust in us.
Wishing you the best of luck on your journey, and we look forward to hearing about your results! 💕✨
I inadvertently ordered thinking it was…
I inadvertently ordered thinking it was Australian dollars. Unfortunately I had to cancel due to the cost. They were so professional and cancelled the order for me, refunding straight away.
Customer care was as it used to be. I cannot thank them enough for their understanding and professional courtesy in understanding my situation.
7 april 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Gail,
Thank you so much for your kind words! 😊 We’re really glad to hear that our customer care team could assist you in resolving the situation.
Customer satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service. We appreciate your support!💕✨
Representative from customer service…
Representative from customer service was very helpful and courteous.
She answered all my questions with calmness and professionalism.
Thanks a lot.
4 april 2025
Review zonder uitnodiging
Antwoord van Luxury Confidence
Hi Anna,
Thank you so much for your kind words! 😊 We're thrilled to hear that our representative was able to assist you with professionalism and courtesy.
Customer satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service. We appreciate your support!✨
Immediate Money Back Guarantee is a LIE
My experience with Luxury Confidence was far from pleasant. I made two separate orders, one containing the device and its attachments, and the other a single ocean cream. After about 2.5 months of using everything as instructed, I was very disappointed to have not noticed a difference in my skin. Thankfully, I remembered their 90-day money back guarantee and proceeded to email them about a return and refund. I wish it had been that easy.
As a reminder, this is the first thing you see on their refund policy page on their website:
"90-Day Guarantee
Clear Skin or It's FREE
Try our products risk-free for 90 days.
If you don't see results within 90 days, contact us to receive a full refund!"
This was an half lie. I was in contact with their support team for WEEKS trying to get a refund back. First, they couldn't return the ocean cream because I didn't keep the box it came in. If you look in their fine print, you will find "Full refunds are only issued if the entire package is returned, including all items— opened and unopened—on their original packaging."
I certainly wish that had been advertised. "Try our products risk-free for 90 days" includes ALL products, but later in our email thread, they told me that because my ocean cream was used, they wouldn't be able to refund it. Wait. Wasn't it because I didn't have the box it came in? I chose to ignore this confusion because if I asked them to clarify the misunderstanding, they might've just chosen not to refund me anything at all. I at least got a 50% refund on the ocean cream.
Thankfully, I kept all the packaging in my first order -- the one that contained the device, but they kept pressuring me (even emotionally manipulating me at one point) to keep it for a 50% or 70% refund. That would've been nice if it actually worked for me, but I made it very clear that it didn't, and I wanted them to honor their promise and give me my money back.
Eventually, I succeeded in getting an address from them -- along with an extensive list of things I had to do in order to receive a refund. Things like taking pictures of each item, including a full description of each item, the packaging, the weight of the package, and statements about whether or not they were used. It was ridiculous. I've never had a harder time returning a simple item in my life! And even after thanking them for the address and telling them I'd send it out once I completed the list, they STILL tried to pressure me into keeping it. I was shocked to receive a full refund for the device. I was sure they were going to pull something out of their butt to prevent me from getting my money back.
All I have to say is this: Your product should speak for itself, and if you promise to give buyers a full refund immediately if it doesn't work for them, then they should not have to fight tooth and nail with your support team to get their money back. Customer service matters just as much as whether or not the product(s) work.
I'm glad it works for some people, but I would never recommend the device or cream to anyone not only because it didn't work for me, but because of how terrible their customer service is.
10 december 2024
Review zonder uitnodiging
Antwoord van Luxury Confidence
April 04, 2025
Hi Honest,
Thank you for sharing your experience with us. We understand that your expectations were not met, and we want to ensure that every customer feels fully supported throughout their journey with our products.
I completely understand that you were hoping to see more noticeable results. While your experience may differ from what we typically hear or from other customers’ outcomes, it's important to recognize that individual results can vary. Factors such as your skin type, the severity of the concern, skin maturity, and personal goals all play a role in how quickly and effectively you may see changes. Additionally, the results you've experienced could be influenced by factors like skin preparation, application technique, intensity, or pressure used during treatment— even how you apply the product can impact its effectiveness. Proper use is essential for optimal results.
At LC, we’re committed to supporting each customer throughout their skincare journey. We’d be happy to offer personalized guidance to help you maximize the benefits of the product—sometimes, small adjustments can make a big difference. We understand that the return process can raise questions, and we’re here to assist in a way that aligns with our policies while also working toward a solution that feels right for you.
To move forward, we’d love to take a closer look at your case. Please send us the necessary details at support@romemd.com so we can locate your account. From there, one of our team members will personally handle your request and submit an exception inquiry with our Product Team.
We value your experience and are fully committed to finding a resolution that supports both your skincare goals and your satisfaction.
Looking forward to connecting with you soon.💕😇
=
April 12, 2025
Hi Honest,
This is Aga, the Head of Customer Experience at Luxury Confidence.
We completely understand your concerns regarding the product and the refund process. Please know that we are committed to ensuring a smooth experience. Our goal is to make the refund process as simple and straightforward as possible for you.
If you’d like to proceed with a refund, please provide your order details so I can review the request and ensure the next steps are clear and efficient. Feel free to reach out via email at support@luxuryconfidence.com or give me a call at +1 302 803 5226, extension #004. I am available from 2 p.m. EST to 10 p.m. EST.
I would appreciate your cooperation, and I am here to assist you further to ensure your satisfaction. 💕✨
Best regards,
Aga
Head of Customer Experience
Luxury Confidence
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