Maison Minimalist Reviews 

Update 3, March 2026.
In response to company reply on trustpilot. Yes as mentioned in my review I was contacted and offered partial refund and replacement product. The quality was better but still not what I would have expected from the price of the product. I was encouraged in the follow up email to take down this review due to the partial refund and replacement product. But my issues still stand about being blocked, the issues of communication and bad quality. And no instagram didn't block my comments. You're inferring that I spammed comments to get attention when I did not. I was definitely manually blocked by the team from two of my accounts which makes me think it's a policy of the company to block comments that could sound bad. I was not rude at all. Just enquired.
It's also not true that you didn't receive a response. I did respond and confirmed that I got the replacement and was still not happy with the quality. I was then contacted again being offered partial refund and replacement as if you guys didn't keep track that we already went through this process. I ignored that email. I'd be happy to send the product back if you want to send me shipping label, but you can't and shouldn't try to bribe your way out of reviews you don't like. Use this energy to fix the underlying issues.
Update 2: It seems when you go through the process of interacting with them, they sent me partial refund, a replacement product which was still bad quality and asked again that I change my review....It seems if you don't the company then tells Trustpilot that I have reviewed the wrong domain??? Really? It just keeps getting worse. Fix your communication problems BEFORE it gets to this point on Trustpilot. Now they want to 'clean it up'. I've gone from being frustrated and just want to be heard to now being extremely irritated and annoyed at the attitude and approach, even though all communications to me is saying the perfect things.

Update : they contacted me after I left this review and asked me to consider changing my review. They were apologetic and gave me a partial refund as well as sending a replacement product for the defective item. I'm still blocked on instagram despite the apology from them. There's also a spelling mistake on their website ribbon & after pointing it out, a week later it's still there? Replacement product of jewelry organiser is better, but still not good quality. The make up bag organisers are okay but very disappointed with the quality. Customer service only seem to kick in once a negative review is left on Trust pilot.

AVOID buying. They sent a very poor quality product with faults. I sent an email with photos to request a refund. It's almost been three weeks. No response. I've also tried their website chat feature twice and starting commenting on instagram posts to see if I can get a response but instead THEY BLOCKED ME??? I wasn't rude at all. I feel scammed now as it wasn't cheap and feel cheated that I found out they are in Canada and not Australia as they seemed to appear.

I was impressed by the product itself — it's clearly well-made, practical, and exactly what I needed. However, what truly stood out was the exceptional customer service. Unfortunately, the first item I received was damaged in transit. I reached out to MAISON, and they handled the issue with remarkable professionalism and speed. Without hesitation or hassle, they arranged a replacement and ensured it arrived promptly. The entire process was smooth, efficient, and left me genuinely impressed. It's rare to find a company that stands so firmly behind their products and treats their customers with such care. I would absolutely purchase from them again and have no hesitation in recommending them to others. A great product backed by even better service — a winning combination!

I absolutely loved the SALY pouch! The design is minimal and elegant, and the quality exceeded my expectations. It’s the perfect size to carry my everyday skincare or makeup essentials, and it feels super practical yet beautiful. I also really appreciate the attention to detail in the packaging.
It’s definitely a product I’ll keep using and recommending. Thank you, Maison Minimalist! 💖

This travel makeup bag is everything I was looking for! It’s beautiful, spacious, and thoughtfully designed. It fits all of my makeup perfectly with room to spare and the quality is outstanding. The material feels durable and built to last yet it’s lightweight and easy to pack. Super practical for travel and everyday use. I’m genuinely impressed and so happy with this purchase!

I just invested in a Saly organiser, and my only regret is not getting it sooner but better late than never, I guess! It’s pretty, spacious, portable, and seems durable. Best of all, the customer service is truly gold standard. Saly has become a travel essential for me. It recently came along on a short family trip and will be joining me again for a longer one in November. I’m very happy with my purchase.

I ordered the Saly bag in beige and I absolutely love it! It’s sturdy, beautiful and super practical! I’m thinking of getting the new color espresso!

Beautiful makeup bag.
I had a great experience ordering from Maison Minimalist and I love my new makeup bag.

I loved my espresso makeup bag! Obsessedd 💗

Beauty queens, this is the one we’ve all been waiting for! The MADLYN Compact Travel Case checks every single box — and that’s saying something coming from a very picky consumer like me. I invest a lot in my makeup and skincare, so when I travel, I want a case that keeps my products safe, compact, and convenient. Life’s too short for boring beauty routines or subpar accessories, and this case rises to the occasion! First off, the quality is unmatched. Both the exterior and interior are made from a beautiful, sturdy, and stainproof material. I chose the Dusty Pink color — it's an earthy, buttery-soft shade that’s absolutely gorgeous. Even the zipper is high-quality and has a little luxury feel that makes it stand out. The layout is as smart as it is stylish. Inside, there are 5 thoughtfully sized slots to organize your essentials. On the outside, you get 2 zippered pouches and handles on each end — a small touch that makes a big difference in portability. This case was clearly designed with real-life convenience in mind. It easily holds all your toiletries, plus extra room for hair accessories or other travel must-haves. It’s also incredibly versatile — ideal not just for beauty lovers, but also knitters, crafters, new moms, and more. I’m already planning to buy more as gifts for my family and friends. This case is the perfect mix of function, form, and flair. Treat yourself — because you deserve the best!

Me encantó mi cosmetiquera 💖💖 es súper espaciosa y el tono perfecto de rosa para las girls ✨✨

This is my 3rd bag that I've had from this company. They are stylish and practical. They are great for storing my make-up and toiletries.

I bought 2 Saly travel makeup bags. I was a little nervous because I was leaving for vacation and emailed customer service about shipping and tracking and Chelsea from their customer service was so nice and friendly to deal with. In the end I received the product well before their delivery timeline, and the makeup bags are so much prettier in person. Material is substantial and not flimsy, and the color (beige and maroon) is very stylish. I debated whether I should order similar bags from Amazon for faster shipping, but I loved their logo and the handle (details make all the difference!) so I ordered from them and they did not disappoint.

I recently got the SALY makeup bag and I’m honestly so impressed! It’s super spacious and fits all my full-size skincare and makeup products without feeling bulky. The expandable design is such a game-changer — no more digging through clutter to find what I need. I also love that it has room for jewelry, which makes it perfect for travel. The quality feels really durable, and the style is chic enough to leave out on the counter. If you’re always on the go or just love being organized, this bag is totally worth it!

The Sally makeup bag is the It girl Bag.

I've never had such a big, pretty Makeup bag before. Almost my entire makeup table fits in there and it looks so aesthetic.

I ordered 1 bag, my only regret is not ordering more.
It arrived exactly as advertised.
I was a little worried about the turnaround time for delivery however I messaged the customer support teams who got back to me very quickly with an update, then it arrived the following day.
Fantastic product and customer service.

I will definitely be ordering more.

The Saly makeup back is perfect for travelling. The quality is amazing and you want put so much products in it. Totally recommend!

I saw the image of Saly makeup bag on Pinterest first and fell in love immediately. Besides how beautiful it is, it is very practical, great for traveling but also to keep your makeup at home. Great design and quality! I plan to buy one more for me and my sisters! 🍀

the SALY bag is not only beautiful but also incredibly practical. it fits all my beauty essentials perfectly and makes packing feel so much more organized and chic. the quality is amazing, and the design is both minimal and stylish. highly recommend!

This is my first time ever having a makeup bag and I’m grateful that my first is from MAISON Minimalist!! Such a high quality bag that I’ve been looking for ever since I started to be a content creator and influencer. Also having a perfect bag for a go-to vacation surely, Maison didn’t disappoints! The material that had been used is a high quality and durability with a lot of pockets making it more spacious! 🤍✨

I can’t wait for any occasions or gatherings in my family so I can give them a perfect gift that they will surely love! 😊

Ordered the SALY.. Great make up bag - at last a bag where I can find what I’m looking for!