Marimekko Reviews 70

Great quality, Great design and quick shipment!

Since 2015 I have faced on four occasions problems with inaccurate cutting of dresses (Kassandra Aita, Marjet, Kapiteeli Galleria, Noukkia Kebab) f.ex. the other sleeve is longer 1,5 cm or the central pieces of the back between zipper differ 2 cm. This is not an acceptable margin of error in the cutting process, especially, if the brand’s image is high quality! My advice is, that before purchasing, use a tape measure!

Worst customer service and not at an acceptable level for a luxury brand. Even if you do get through to a person on their customer service line they glibly tell you to send an email. They use a terrible and incompetent DHL delivery service and then if you need to return goods you are expected to call a premium rate number to arrange your courier collection. They take a long time to process refunds and basically show a blatant disregard for their customers.

extremely unreliable. I bought my purchase and wanted to return bc of the size issue, after I confirmed with their customer service with full refund I shipped it back more than two weeks ago. since last week I start to emailing and calling their customer service to check my return status, it's more than 4-5 times, and also on twitter and instagram i left messages, no response at all! first of all their quality of dress is disappointed, and then their customer service, made me wonder if anyone is actually working during their work hours, till today I still didn't see any refund.

Made 2 orders 2 weeks ago and the items are still not even shipped and customer service responses are a joke (we are doing our best etc, thank for your understanding etc) Not recommended.

If your online sales volume increases by shutting down all your brick&mordor stores -HIRE ENOUGH STAFF TO HANDLE IT OR ASSIGN THE PEOPLE TO HELP WITH ECOMMERCE.

Hi! Ordered a few plates for a present. It is now been 2 weeks after back and fourth from customer service to get delivered the items. The website is mentioned 2/3 days it is a lie. I received a free coton bag without the items. In response I got 15% discount from my next delivery, Customer service isn’t the most flexible for Uk standard. Disappointing and will think twice to order again from them!

Very happy with my order. The order arrived in one day! Oona from the Customer Service was very kind as well!

Love their designs and fabrics :) usually buy in store

After returning an item for a refund, I was told they had refunded me. However a week later the money had still not been refunded to me. After taking this up with Marimekko customer services by phone and be email, they insisted I need to contact their payment provider Klarna AB. This proved to be difficult as they were not easily contactable. I felt this error was Marimekko responsibility. I contacted Marimekko customer services again and they repeated that they would need me to contact Klarna AB.
The refund only eventually came through 8 days later once I emailed them my statutory rights. Dissappointing customer service from a Marimekko.