Mark Goodwin Pianos Reviews 

Highly recommend Mark Goodwin Pianos. We went to the New Malden showroom and Annie played all the pianos for us beautifully, we then played the pianos and chose one which we then went home to consider. There was absolutely no pressure to buy, and we have since been very happy with our purchase - it is a beautiful piano that we will have in the family for many years to come.

I had been looking for a Yamaha U3 for coming up to two years. After searching and searching, I just kept going back to Mark Goodwin because I couldn't find anyone else who was as knowledgeable and could explain what to look for in a piano without making it complicated. Although the piano is 40 years old, it looks new and sounds great. Delivery was quick and the delivery guys took great care. The free tuning after six weeks was also done by a very experienced independent tuner and his opinion on the U3 is that they're "wonderful". All in all a good experience, and if there are any problems I would feel confident in going back to Mark.

Excellent buying experience; knowledgeable, friendly, helpful. We love our new U1. The condition inside and out is amazing; it really begs the question why anyone would buy a new one! Delivery guys were great too; managed to squeeze the piano into the tightest of spaces. Thanks to all!!

Wonderful, shiny Yamaha U3. Sounds amazing and looks fantastic. Great personal service from Mark's wife, Julie and their London representative Annie - plus delivered in under 2 weeks. Highly recommended.

I bought a Yamaha U3 Piano from Mark Goodwin because I asked around and most of my friends who bought pianos used them at some stage. Really good service and no regret. I would highly recommend.

We spent a lot of time being shown a wide selection of pianos at the Manchester showroom. Laura was very knowledgeable and happy to explain the differences between the models and demonstrate the finer points. Delivery was arranged at a convenient time, and the delivery company obviously know a lot about how to care for a piano in transit.

We then received a follow up email to ensure we were happy with the piano and to check that we were happy.

This is how customer service is supposed to be done.

Very pleased with the piano we purchased. It was great to visit the London showroom and have the opportunity to play and compare several U3 pianos. It's amazing how different they can be. Friendly, informed service throughout. Thank you.

Great advice, articles and guides to look at beforehand, then a nice relaxed showroom visit where you can have a professional play all the pianos, do it yourself, or a bit of both. I went to the London showroom, and the team made an effort to ensure my visit was timed to fit with stock that would match my interests. It was a pleasant, no pressure experience and I tried out lots of pianos and was allowed to just take my time (and I did, I couldn't decide between two for ages at the end!). We've very happy with the piano we subsequently bought and delivery etc went very smoothly.

Flawless service and advice that was hugely helpful for a novice wanting to buy a good piano. Website and phone service ahead of ordering were both excellent, meaning that I could buy with confidence. Piano delivered in excellent order and fully met website description and video. Delivery by two knowledgeable, careful and pleasant gentlemen whose experience shone through when it came to navigating entrance steps and positioning the piano, as well as kindly assembling the very nice and free piano stool provided.

I cannot recommend highly enough Mark and his team for helping us choose the most perfect piano. Highly recommended.

I bought a U3 in January 2016 from the New Malden showroom. It's now got pride of place in my house and we are very happy with it. We just had the free tuning done and the quality of the piano is obvious.
It also looks amazing - spotless inside and out.
The process of buying was really easy - we made an appointment (which took a while because of limited days, but meant we got a timeslot all to ourselves), turned up at the showroom (which was in a strange place, but was really comfortable and nice inside), played a lot of pianos, chose one and it was delivered three days later. Amazingly efficient process!
Personally I was first drawn to the company because of the support they give to a charity in India, but I looked into things further and found a professional piano retailer that seems very trustworthy and sells a high quality product. Highly recommended.

Delighted with our Yamaha piano that we purchased from Mark Goodwin Pianos. Very helpful staff, took lots of time to explain to us all the different pianos in the warehouse. Incredible amount of choice, speedy and safe delivery. Immediate response from all corespondance. An excellent service, thank you so much.

Excellent service from initial email contact right through to aftercare. Top piano. I tried lots of others from dealers across the country but this was the best piano I played.

This company made buying a piano very easy and enjoyable. We ended up with a much nicer piano than I expected for my money which the whole family has enjoyed playing and listening to. The delivery was prompt, punctual and polite. Overall a very good experience.

Excellent service resulting in a fantastic and much loved piano. Wouldn't hesitate to recommend.

From beginning to end this company has been a pleasure to deal with. I made an initial enquiry about the sort of piano I was looking for and they sent lots of really helpful guides to help me choose. Visiting the showroom was great - Julie was on hand to give advice but also left me alone to try all the pianos - no pressure at all.

The delivery was incredibly efficient and the communication was superb. Their after sales care is also fantastic - I don't think I have ever dealt with a company that has better customer care. Superb throughout.

Having nearly given up on my 6-month mission to find a well-priced and well-presented grand piano, I happened upon the Mark Goodwin Pianos website and got in touch. Even though I got in touch on a Sunday evening, the staff made special arrangements for me to view the London showroom the next day - a bank holiday!

What I found were instruments of the highest order. Though I concentrated on the selection of available grand pianos, all the pianos across the whole showroom were immaculately presented and well set up, with staff on-hand to confidently answer any question I had. Mark (and Julie!) were very easy to work with, and worked tirelessly to make sure that my chosen piano (a Yamaha C3) would arrive to me quickly and with no issues. This included Mark shipping the piano to me via his Manchester showroom to have two dings polished out, and my own favoured piano technician to completely even out the brightness across the keyboard once the piano after it had arrived at my home - both options offered to me and paid for by Mark so as to ensure the piano arrived to me perfectly. Beyond this, they offered me a very competitive price in part exchange for upright piano, and arranged its collection.

To say that Mark Goodwin Pianos would bend over backwards to make sure their customers are happy would be an understatement. Having worked in retail before, I cannot fault Mark's commitment to this customers and their care. I will be wholeheartedly recommending him to all my students and audiences for the foreseeable future. Thanks Mark!

Fantastic experience purchasing my piano from Mark Goodwin.They booked me in for an appointment at very short notice which was really helpful and gave me a lot of time and advice into selecting the right piano for me. They were also very flexible in coming up with a plan for getting the piano into my flat on the fourth floor which was much appreciated. It's now in the flat and sounds great and I'm really very happy with it.

We were looking for a Yamaha piano and went to a few places in the North West, and also had an offer of a piano from a family member. Having been impressed with the information available from Marks website, we were hopeful of what we would find, and it certainly lived up to expectations. Far better pianos than anywhere else, with great staff. A treat all round and we bought a U3 which we are extremely happy with.

I didn't have the time or inclination to shop for pianos, so I was delighted to find a company that promised to make the whole process so easy. And they certainly did. Buying online based on nothing more than a video of the piano being played meant that I was putting a huge amount of faith in Mark and the team, but it was totally founded. My piano arrived and it sounded wonderful. And a free tuning, too. Highly recommended.