Mazda Reviews 

I have purchased 6 Mazda vehicles, 2 x Mazda 6 Sports tourers, 1 x Mazda 2, 1 x Mazda CX5 all paid in full, 1 x CX30 PCP and 1 x Mazda 2 Hybrid paid in full, all
from Portsmouth Mazda pre and post Snows takeover the majority owned without any issue. However the last two purchases have been shocking. The cars themselves are great but Portsmouth has taken a nose dive. CX30 came with scratches all over the car on delivery and ended up talking to Michael Fenlon the lead customer service manager, shouldn’t have needed to, this caused considerable running around and trips to Snows to get this sorted. However, we moved on, recently we decided to change the CX5 to a Mazda 2 Hybrid, the sale was slow but we do get it over the line, I made it very clear that I didn’t not want the previous run around in the terms of detailing, got it home in the sunlight to find another large scratch on the rear section of the car, more running about, which in the end took me to dictate what was going to happen.

We booked the online servicing recently for the CX30 0830 14 Oct, confirmed email and reminder to find no Mazda Desk, Fiat covering but was late, the service guy had called his bookings to let them know he would be late the night before, but not us? The online system doesn’t work, we weren’t booked in; kudos to the Fiat guy who got us in on the day and took my slightly miffed attitude, he shouldn’t have needed to! Since then I have had to two further reminders to get the car serviced…. Good systems in place at Snows?

During the service period I was asked to come in at some point as our PCP deal is due to elapse, I took the opportunity to try and arrange this meeting before or after the service on the 14 Oct, I have two timings to which the sales person stated he was too busy. On the 14 oct the sales persons wasn’t in when we left the car around 0910…too busy. Surely he could have arranged for one of his colleagues to take over in his absence? I called Snows Chichester the afternoon before the service and they were more than willing to assist me and booked me in on the 14 Oct at 0930 and spent time to discuss the options and equity in our current package etc. interestingly the Portsmouth dealership offered and considerable amount less than the Chichester dealership, it seems the repeat custom and service is something that they get and try to deliver?

I complained this week to the dealership on receiving the automated missed service emails; I did get a resonance from the sales manager, I explained the whole issues including my response to his sales person, obviously this person had not replied nor shared the email with his sales manager?

Noted on these reviews it’s seems Snows only reply to positive reviews?

Anyway my advice would be to be take things very carefully if you are using Snows Portsmouth Mazda, not sure about the other manufacturers at the location but I find this hugely disappointing.

When will you deliver my new car!!!!!!
Still not got my deposit back from Stoneacre, why cannot you tell your customers the truth for delivering a new car

Bought a brand new Mazda from dealership in twickenham. Don't like the car very much but my main gripe is the customer service, or lack of.
Less than 2 years old and had to BUY new batteries for the key fobs. Have to go there for servicing but way overpriced and took all day, why? Complete waste of my whole day. Not good enough! Would never buy from them again.

Booked a service for my 2015 diesel CX-5 (60K miles) with Northampton Motors (our local Mazda dealership) in July ’23 and also asked them to investigate a loud knocking coming from the rear underneath of the car which was very evident when riding over bumps. I was told that the service and investigation work would take about 2 hours.
On returning to collect the car, I was informed that the technician found no faults causing said noise and I was also advised that all the vehicle suspension bushes were generally in good order. I asked if they had road tested the car to check for the noise and I was told that they had. On getting back home I checked my dashcam and this confirmed that the car had not been road tested and had in fact had not left their service bay. They were obviously unaware that the dashcam records when the ignition is switched on.
As the noise was still very evident, I subsequently booked the car into a local independent garage who found the fault within minutes which was the nearside rear antiroll bar drop link which was loose, they repaired this and then road tested the vehicle (My Dashcam confirmed they did a road test). They also checked the rest of the vehicle suspension.
I chose Northampton Motors to carry out the investigation as well as the service as I thought that they would have the brand expertise in diagnosing my problem but unfortunately, I was incorrect.
I sent a complaint to the Northampton Motors manager and after 2 weeks without a response I forwarded the complaint to their parent company Cambria, that triggered a response from Northampton Motors but from their service clerk and not their manager. He said he would investigate why the car had not been road tested but never got back to me with any findings, I doubt any investigation occurred.
Needless to say, I will not be buying another Mazda (and I’ve had several), nor would I give any further business to Northampton Motors, their customer service levels appear to have slipped considerably since I bought this car from them from new.

As a postscript, the engine in this car model has a known issue with build-up of carbon which clogs the oil strainer causing overheating and power loss. This cost me not far short of £1000 last year to repair. I asked as part of the service if they did an engine flush as standard and was told that Mazda would not include that in the service price so no. There have also been previous issues with this engine requiring recalls, not Mazda’s best design!

UPDATE
Following the work done by Northampton Mazda which involved dropping the engine sump, I started getting oil drips on my drive which over time got worse. I have put the car into my local garage and they advise that the leak is from the sump gasket and it hadn’t been done properly by the previous work. I now have to pay to get it fixed correctly. Another black mark for Northampton Mazda.

bought my new car from western motors from the new brige dealer joe the sales man could not do enough to make the deal go smooth from start to finish car was here on time handed over very professional i would buy a car off joe again

CX60 12 weeks old dropped the key suprised it ceased functioning customer support basically tuff not our problem.
Surely keys are drop tested by Mazda to check they are fit for purpose and caperbale of being dropped and surviving.
No thought was there a inherent fault in the key was it already faulted when I got the car nothing at all just tuff. I believe the key was not fit for purpose on receipt
Yet no offers from Mazda to sort this out.

I nearly ordered a brand new CX-5 , but after reading these reviews I have now changed my mind. I’m going somewhere else.

fantastic new mazda3 purchase.. no pressure relaxed easy going experience .. many thanks to steve ted and mackenzie for all your help.

Bought a New Mazda CX5 Takumi ONLY part of the Software Functions including some safety features have worked from day one !
Car has been in multiple days for updates MAZDA UK don't know how to repair it and so far have only cobbled up some software changes to no avail and have no idea what to do next !!!! The car should be exchanged or refunded !!

Mazda customer service is horrible and WONT BE A CUSTOMER OF MAZDA AGAIN and won't stamp my book DONT BUY FROM DONALD'S MAZDA Norwich or Ipswich
MAZDA is the world's worst customer service and won't put recall on a mazda 2 2015 onwards as they have problems with that year
NO CUSTOMER TOILET OR DRINKS IN DONALD'S NORWICH

Cx5 2015 88000 miles. Turbo gone. £2700 to replace. Mazda UK don’t want to know about it, so left no alternative but to go to small claims court. Will never touch a Mazda again. This is the second big issue. See you in court Mazda!!

My 1st Mazda, CX-5 Homura auto. Very happy customer. My experience from the initial contact with the Mazda dealer in Brayleys Milton Keynes has been fantastic. No pressure selling, took time to explain Finance options, great communication throughout the order and delivery process, and the car is amazing! I’ve had the privilege throughout my working career to have a choice of company cars but never had a Mazda. I can honestly say I am very impressed with everything about the CX-5; Stylish, packed with safety and comfort features, and looks amazing! Well done Mazda…. Top marks *****

Mazda insurance, trying to get through to speak to someone is a joke. We have a faultless claim that has been going on since June, we just want our car repairing.You get stuck on a endless loop. We will never use them again.

Beechwood (Derby Ltd)
Just had Mazda CX30 serviced. Best customer service by any dealer I have ever experienced, they even valeted it and I believe polished it. Service adviser Jane Ward polite and helpful.
Delighted with Mazda car travelled 25000 miles in 18 months, only issue I had was a faulty battery which Beechwood Derby only too happy to help diagnose even though they didn't supply the car.

Good sales and after sales experience at Mazda, Edinburgh Luxury Car Village. Expert mechanics and knowledgeable service consultant Callum know their onions. Having covered 16,000 almost trouble free and enjoyable miles in my CX30 I will most likely be a repeat customer. The only fault I had was the driver's door mirror sticking, but it sorted itself out. The 180 bhp engine is marvellous, the gearshift slick, the car well finished, comfortable and safe. The sunroof is great in summer and the heated steering wheel in winter. I replaced the Bose boot speaker with a space saver spare wheel. The DAB radio reception is poor in rural areas because there's no external aerial.UPDATE. Have bought a new CX30. February 2024

Beechwood Mazda Derby
Salesman Rob Yip Manager Richard Brown

Utterly shocking experience dealing with this dealership. Bought a car remotely and they lied on the condition of the vehicle in the video. I requested that the car be righted. Manager was not interested in discussing it and just wanted to brush me away and give me a refund

Car was repaired allegedly but I did not get to see it as the manager before I saw it stated that he’d done everything he could and if I wasn’t happy it was tough, that he shouldn’t have bothered to do the repairs in the first place.
I asked for a refund of my delivery fee and received a message saying enough was enough

All in all appalling - happy to take your money but tell you to get lost if there is an issue. Emails and photos to back all of this up should Mazda require them

Disgusting experience and was supposed to be a lovely present to myself

Ordered new car, sales were to confirm delivery, did not come back, phoned several times over several days was told sales rep with customer and will phone back (never did), got hold of sales manager who was extremely disappointed in how we were treated and would get the sales rep to phone me next day neither manager or sales rep contacted me.... thank you mazda for this example of your aftersales service.

Phoned again and have now cancelled the order (excuses were messages not passed on, phones out of order....when challenged manager did speak to me to phone u in a couple of days and funny how i could get through to them every time without issue if phones were playing up)...

If this is the way u treat ur customers i will take my business elsewhere. After owning several mazda's in the passed, will not get another.

Mazda cx5 22 plate technology is lacking by a very long way. Disappointed by its infotainment system, having to reselect radio stations after using android, electronic brake not being automatically applied after engine shutdown. No global close/open on Windows. Vehicle doesn't autolock. No independent tyre pressure monitoring system.
The list goes on.
Surely, if Honda and other Japanese manufacturers can do this, mazda should. NOT AS INNOVATIVE AS THEY MAKE OUT 🤔🤔

I have had several Mazda cars over past decade my personal car is Mazda MX 5 my first was a Mk 1 decades ago my recent was the new Mazda Sport Nav+RF I only use this on sunny occasions and just after the 3 year guarantee I had a problem with the electrics and needed a replacement door system. The garage advised me to contact Mazda as they said they would most likely pay but they did not want to know therefore after many decades I will not be replacing our company cars and my personal Mazda MX 5 instead going to Kia

We were looked after by Neil at Watford Mazda. He has been exceptionally helpful and professional at all times. This is our fifth Mazda car and we are delighted with the new CX 30. I would recommend Watford Mazda to anyone looking for a great car and service. Make sure you ask for Neil!