The newer workshop is well equipped and looks properly maintained. I also appreciated the advice about future works the car may need, because it was explained without any pressure to have everything d... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The reception staff were really helpful with me and my daughter when accessing the building. Giving me alternative access or offering to move my car. It was a breath of fresh air having supportive st... Toon meer
Bedrijf heeft geantwoord
The team took time to answer my questions without making me feel like I should already know everything about cars. They explained what needed attention immediately and what could safely wait, which ma... Toon meer
Bedrijf heeft geantwoord
The staff were great, very helpful and welcoming. The premises were very clean and organised, which gives you confidence. If I haven’t given five stars it’s because there were items on the ‘red crit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MB Motors is your trusted garage in Rugeley, providing expert servicing, repairs, diagnostics, and electrical work at fair prices. As a reliable MOT centre in Rugeley, we offer fast and affordable MOT Rugeley testing along with cheap tyres, DPF cleaning, and professional car servicing. Our skilled mechanics serve drivers across Stafford, Cannock, Lichfield, and surrounding areas, ensuring transparent pricing and a quick turnaround. Whether you need a full service, tyre replacement, or a same-day MOT in Rugeley, MB Motors is the local garage you can rely on. Book your appointment online or call us today.
Contactgegevens
Unit 1, Trent Business Park, WS15 2HS, Rugeley, Verenigd Koninkrijk
- 01889 882488
- mbmotors@outlook.com
- www.mbmotors.com
4,8
Uitstekend
222 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service from start to finish
Excellent service from start to finish, Hannah in the office is amazing, so helpful and friendly, I've been using this company for over 10 years and wouldn't go anywhere else, honest, reliable, trustworthy competitive prices, jobs always done to a high standard, I've been ripped off in the past from other garages so to find a garage like this is amazing nothing is to much trouble, thank you MB MOTORS.
1 september 2026
Antwoord van MB MOTORS Rugeley
Thank you so much for this fantastic review and for your loyalty over the years. Hannah will be delighted to read your kind comments. Honest advice, competitive pricing and completing every job to a high standard are exactly what we aim to provide. We really appreciate you trusting MB Motors with your vehicles and recommending us as your local garage in Rugeley. It is always a pleasure looking after you, and we look forward to seeing you again.
Excellent Service
Excellent customer service
Communication was very good and helpful
The work completed on my vehicle was carried out in the timeline quoted
Wonderful new premises, with a lovely new waiting room.
4 september 2026
Antwoord van MB MOTORS Rugeley
Thank you for the fantastic 5-star review. We’re really pleased to hear you were happy with the customer service, communication and that the work on your vehicle was completed within the timeframe quoted.
We’ve put a huge amount of work into creating our new premises and making the customer experience as comfortable and professional as possible, so it’s especially nice to hear your comments about our new waiting area.
Thank you for choosing MB MOTORS and for taking the time to leave us such a great review. We really appreciate your support and look forward to welcoming you back.
Fabulous garage
Fabulous garage, the work was done fast and the price was reasonable. Work was done well with a 12 month guarantee. Im so glad i had the full health check it has put my mind at rest that my car is roadworthy and safe
26 augustus 2026
Antwoord van MB MOTORS Rugeley
Thank you for the fantastic 5-star review. We’re really pleased to hear you were happy with the work, the turnaround time and the price.
It’s also great to hear that our full vehicle health check gave you that extra peace of mind. That’s exactly why we carry them out — to give you a clear picture of your vehicle’s condition, highlight anything that needs attention and, most importantly, help ensure your car is safe and roadworthy.
Thank you for choosing MB MOTORS and for taking the time to share your experience. We really appreciate your support and look forward to seeing you again.
Main Dealer levels of Service, without the high price.
I used MB Motors last year for the Service and MOT on my Audi A5 Quattro. Most recently they rectified a leaking exhaust for me. The day after the repair there was a slight issue with the repair. They promptly collected my car, rectified it, valeted it and delivered it back home.
No matter how careful work is carried out things can go wrong, that is just a fact of life. The measure of a good company is how they deal with the problem. Having worked for Motor Manufacturers and Distributors for over 40 years I have seen some great garages and some awful ones. The service MB give ranks among the best.
26 augustus 2026
Antwoord van MB MOTORS Rugeley
Thank you for such a fantastic 5-star review and for continuing to trust MB MOTORS with your Audi A5 Quattro.
We particularly appreciate your comments about how we handled the issue following your exhaust repair. We take great pride in the standard of our workmanship, but we also recognise that occasionally things can happen. For us, what matters is taking responsibility, responding quickly and putting things right with as little inconvenience to the customer as possible.
To hear someone with over 40 years of experience working with motor manufacturers and distributors say that the service we provide ranks among the best genuinely means a great deal to our entire team.
Thank you again for your continued custom, your understanding and for taking the time to share such a detailed review. We look forward to looking after your Audi for many years to come.
MB MOTORS
Antwoord van MB MOTORS Rugeley
Thank you for the 5-star review! We’re delighted to hear you received excellent service from the team at MB MOTORS. We really appreciate your support and look forward to welcoming you back in the future.
Brilliant
Your able to track exactly whats happening with your car. Really friendly receptionist.
1 september 2026
Antwoord van MB MOTORS Rugeley
Thank you for the 5-star review. We’re really pleased you found our vehicle tracking and updates helpful — we want our customers to know exactly what’s happening with their vehicle throughout its time with us. We’ll also be sure to pass your kind comments on to our reception team. Thank you for choosing MB MOTORS, and we look forward to seeing you again.
Very misleading booking system
Very misleading booking system, having booked online, the price for my E class B service was from £236, So fair enough, it's not an exact quotation even though reg number was supplied, but when the confirmation link came through the price had jumped to £449, £213 more than the price at book in. Sorry but how can I trust a garage that runs this practice, so glad I picked this up the before handing my car over.
This review is for the booking in process, not the quality of workmanship as I cancelled the service and have since gone elsewhere. Such a shame as I was looking for a local garage to service my cars and this looks like a well set up workshop.
21 augustus 2026
Review zonder uitnodiging
Antwoord van MB MOTORS Rugeley
Thank you for your review. However, it is important that anyone reading this understands what actually happened.
Our booking system clearly displayed a “from” price of £236, not a fixed quotation. Once the exact manufacturer requirements for your particular Mercedes E-Class B Service were confirmed, we contacted you well before your appointment and provided the full price of £449. You therefore knew the exact cost before bringing the vehicle to us, no work was carried out and you were not charged anything.
Thousands of customers use our online booking system every year without issue. “From” pricing is necessary because vehicles of the same model can require different quantities and specifications of oil, filters, parts and manufacturer procedures. Supplying a registration number helps us identify the vehicle, but it does not turn an advertised starting price into a final quotation before those requirements have been checked.
We service vehicles properly to the manufacturer’s specification, using OEM-quality parts, the correct premium oil and the required service procedures, including updating the electronic service record. That level of service carries a cost. A cheaper price elsewhere does not automatically mean the same parts, oil, procedures or standard of work are included.
You chose another garage based on the confirmed price, which is entirely your decision. However, describing our process as misleading is neither accurate nor fair. We were completely transparent, confirmed the price in advance and gave you the opportunity to accept or decline it before your appointment. As you cancelled and never used our workshop, this review relates solely to your dissatisfaction with the price of a service you decided not to purchase, not to our workmanship, customer care or the quality of our servicing.
Come back to a puncture and oil life…
Come back to a puncture and oil life not reset
28 augustus 2026
Antwoord van MB MOTORS Rugeley
We feel it is important to clarify the points raised in this review, as we have already spoken with you directly and explained the circumstances.
Firstly, the oil/service life indicator was not reset because your vehicle was not serviced by MB MOTORS during this visit. We cannot reset a service indicator to record or imply that a service has been completed when it has not. Doing so would create an inaccurate vehicle maintenance record and would not be an honest or professional practice. This was explained to you during our telephone conversation.
Regarding the puncture, your vehicle did not have a puncture when it left our premises. Unfortunately, we cannot be responsible for a puncture caused by a nail, screw, road debris or another external factor after a vehicle has left our care. Nevertheless, when you contacted us about the issue, we offered to inspect and repair the puncture for you.
We will always take responsibility where something is attributable to work we have carried out. However, in this instance, we cannot reasonably accept responsibility for a puncture occurring after the vehicle left our premises, nor would we incorrectly reset a service indicator for a service that was not carried out.
MB MOTORS
Antwoord van MB MOTORS Rugeley
Thank you for the fantastic 5-star review. We’re really pleased you found our team at MB MOTORS Rugeley friendly and helpful, and that our booking system made it easy to choose a convenient time slot. We work hard to make MOTs, servicing and vehicle repairs as straightforward and hassle-free as possible. Thank you for choosing us and we look forward to welcoming you back.
excellent service
Easy to book, Friendly staff, lots of information before during and after the work they carried out. Could not be better pleased
27 augustus 2026
Antwoord van MB MOTORS Rugeley
Thank you so much for the fantastic 5-star review! We’re delighted to hear you found the booking process easy and our team friendly and informative throughout your visit. Keeping customers fully updated before, during and after any work is a huge part of how we operate at MB MOTORS Rugeley, so it’s great to know this made a difference. We really appreciate your recommendation and look forward to helping you again whenever you need us.
I am director of a similar business in…
I am director of a similar business in the north of Scotland. MB Motors have got it right. Very efficient staff. Immaculate, very well laid out workshop.
20 augustus 2026
Antwoord van MB MOTORS Rugeley
Thank you for the fantastic 5-star review. Coming from a fellow director within the motor trade, your comments genuinely mean a great deal to us. We’ve invested heavily in creating a professional, efficient and well-equipped workshop at MB MOTORS Rugeley, so it’s particularly rewarding to have that recognised by someone running a similar business. Thank you for taking the time to share your experience, and we really appreciate your support.
Antwoord van MB MOTORS Rugeley
Thank you for the fantastic 5-star review! We're really pleased you had a great experience with us and found the team friendly and helpful. We really appreciate your support and look forward to welcoming you back to MB MOTORS in the future.
Very helpful. Friendly staff
Phoned as I needed some ad blue putting in my car very helpful just said to bring it down and they can sort it took car down was waiting about 10 minutes and was all done staff very friendly and helpful.
25 augustus 2026
Antwoord van MB MOTORS Rugeley
Thank you for the fantastic 5-star review! We’re really pleased we could get your AdBlue topped up quickly and get you back on the road with minimal waiting.
At MB MOTORS Rugeley, we always try to make vehicle maintenance as straightforward and convenient as possible, whether it’s something quick like an AdBlue top-up or more involved servicing, diagnostics and repairs.
Thank you for choosing our team and for highlighting the friendly and helpful service you received. We really appreciate your recommendation and look forward to helping you again whenever you need us.
Very polite explained everything staff…
Very polite explained everything staff made it easy
17 augustus 2026
Antwoord van MB MOTORS Rugeley
Thank you for the 5-star review! We’re really pleased to hear that our team made everything clear, straightforward and easy for you.
At MB MOTORS Rugeley, we believe good customer service is just as important as high-quality vehicle servicing and repairs, which is why we always take the time to explain what your vehicle needs and why.
Thank you for choosing MB MOTORS. We really appreciate your support and look forward to helping you again in the future.
Great service provided by all at the…
Great service provided by all at the Garage.
A great "can do" feel about the place.
21 augustus 2026
Antwoord van MB MOTORS Rugeley
hank you for the brilliant 5-star review! It’s great to hear that you experienced the positive “can do” attitude we work hard to maintain across the whole team.
At MB MOTORS Rugeley, our aim is to provide reliable, professional vehicle servicing, diagnostics and repairs while always doing our best to find the right solution for our customers.
Thank you for choosing and supporting our independent garage in Rugeley. We really appreciate your feedback and look forward to welcoming you back in the future.
Fast Efficient and Very Professional.
Made a booking through a third party, was very pleased in how they looked after me and my vehicle. Will use them again direct as I could not fault them.
19 augustus 2026
Antwoord van MB MOTORS Rugeley
Thank you for the fantastic 5-star review! We’re delighted that, despite initially finding us through a third-party booking service, you were so pleased with how our team looked after both you and your vehicle.
At MB MOTORS Rugeley, we pride ourselves on providing a professional, transparent and friendly service, whether you’re visiting us for an MOT, servicing, diagnostics or vehicle repairs.
It’s especially great to hear that you’ll be booking directly with us next time. We really appreciate your trust and recommendation, and we look forward to welcoming you back to MB MOTORS Rugeley.
Antwoord van MB MOTORS Rugeley
Thank you for the 5-star review! We’re really pleased we could get your tyre issue sorted quickly and make the whole process easy and straightforward.
At MB MOTORS Rugeley, we provide tyre fitting, puncture repairs, wheel alignment and general tyre checks alongside our MOT, servicing and repair services.
Thank you for choosing our independent garage in Rugeley. We really appreciate your support and look forward to helping you again whenever you need us.
Reception girls so polite friendly and…
Reception girls so polite friendly and professional well done
Lord Paul Anthony Cope
20 augustus 2026
Antwoord van MB MOTORS Rugeley
Thank you, Lord Paul Anthony Cope, for the fantastic 5-star review. We’re delighted to hear such positive feedback about our reception team and that you found them polite, friendly and professional.
Providing a welcoming experience and keeping our customers informed is a huge part of the service we aim to deliver at MB MOTORS Rugeley, alongside professional vehicle servicing, MOTs, diagnostics and repairs.
We’ll make sure your kind comments are passed on to the team. Thank you for choosing MB MOTORS and for taking the time to recommend us.
FRIENDLY STAFF
FRIENDLY STAFF, TWO DAY WET BELT REPLACEMENT, UNFORTUNATELY HAD TO BRING IT BACK THE FOLLOWING DAY FOR ISSUE-EVENTUALLY HAD IT COMPLETED JUST IN TIME
12 augustus 2026
Antwoord van MB MOTORS Rugeley
hank you for taking the time to leave your feedback and for your kind comments about our friendly team.
We would just like to clarify that the issue which resulted in the vehicle returning to us was investigated and was not caused by the wet belt replacement we had carried out.
Nevertheless, when you contacted us, we arranged to get the vehicle back into MB MOTORS Rugeley straight away. Our team investigated the separate issue and ensured it was rectified as quickly as possible, allowing us to get the vehicle completed and back to you within the required timeframe.
Customer aftercare is extremely important to us, and even though the subsequent issue was unrelated to the original wet belt repair, we were happy to assist and get everything resolved promptly.
Thank you again for choosing MB MOTORS Rugeley and for your positive comments about our team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.