Mdcarpentryworkshop Reviews 

210
•
TrustScore 2 uit 5

2,0

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Beoordeeld met 1 van de 5 sterren

Ordered and paid for 2 pedestrian gates. Delivery was stated to be upto 15 working days. Did not arrive and so emailed supplier, quick response indicating due to workload delivery would now be 4-6 we... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered a wooden garden gate from MD Carpentry through B&Q Marketplace. They delivered the wrong size, collected it, and promised a replacement that never arrived. I have been chasing thi... Toon meer

Beoordeeld met 3 van de 5 sterren

Well, I was impressed by the service when I ordered a custom-made gate, as I had several email exchanges to get the correct size. I was, however, a bit disappointed in the finished product when it a... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a featheredge gate from MD Carpentry Workshop for my front garden and it is absolutely perfect! I needed custom sizing as well and the team communicated very well with me and made life supe... Toon meer


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2,0

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TrustScore 2 uit 5

210 reviews

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2,0

Alle reviews

(210)

208 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Got concerned after seeing reviews

Got concerned after seeing reviews. Rang with query. Got answer phone which was unable to take messages due to being full.decided to cancel and not risk my money. Poor customer service at the very least.

8 juni 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Gates are ok, but beware of delivery time

I ordered a pair of driveway gates on 18 April. They were finally delivered on 1 June. According to the website delivery would be 5-10 working days, but it took 6 weeks. The quality of the gates is ok, but delivery delivery time totally unsatisfactory. If I had known I would not have ordered the gates from MD Carpentry !

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not waste your time and money on…

Do not waste your time and money on this company! Customer service is terrible, with lame excuses including outright lies. I gave up after 6 weeks and demanded a refund. As the old saying goes, if it sounds too good to be true, it usually is. Avoid, avoid, avoid!

29 april 2026
Review zonder uitnodiging
Logo Mdcarpentryworkshop

Antwoord van Mdcarpentryworkshop

We understand your feedback. Delays have affected some orders during high-demand periods, and resolutions including refunds are provided where required.

We remain available should you need further assistance.

Thank you.

Beoordeeld met 1 van de 5 sterren

Gates turned up 6 weeks late

Gates turned up 6 weeks late, damaged and missing hinges that were also ordered. Terrible communication. NEVER again will I use this shambles of a company.

27 mei 2026
Logo Mdcarpentryworkshop

Antwoord van Mdcarpentryworkshop

We acknowledge there were delays; however, updates and resolution options were provided during the process. Damage and missing items are handled on a case-by-case basis, and we would have resolved this promptly had we received full details.

Please contact us directly so we can review and finalise this properly.

Thank you.

Beoordeeld met 1 van de 5 sterren

Tried twice to buy a gate

Tried twice to buy a gate, first time straight from company but they really messed around with delivery dates, said they were busy so went through Amazon thinking hopefully less likely to be messed around. In the end Amazon refunded me as when they checked the order they said it had appeared to have got lost. Reading the reviews it seems to be hit and miss whether you get a good product that is delivered within a reasonable time.

29 mei 2026
Review zonder uitnodiging
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Antwoord van Mdcarpentryworkshop

We understand your experience, however delays and courier issues can occasionally affect orders. Refunds are issued where required, as in your case.

We continue to fulfill orders successfully and would have been happy to assist further had you continued with the order.

Thank you.

Beoordeeld met 1 van de 5 sterren

Did not deliver when promised although…

Did not deliver when promised although phoned 3 times to be told it would be delivered. Not delivered. Have been told now they are busy and won't get the gates delivered until 2 weeks in June after saying they would be delivered on 29th May. Have offered 10% as a good will gesture. Lost more than that taking a day off of work to collect them. Shambles of a company

29 mei 2026
Review zonder uitnodiging
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Antwoord van Mdcarpentryworkshop

Delivery timelines can occasionally change due to operational and courier factors, and updated dates were communicated accordingly. Compensation was also offered in line with the delay.

We understand this may not have suited your schedule, and we remain available to assist further if needed.

Thank you.

Beoordeeld met 1 van de 5 sterren

Everthing is fake

Everthing is fake. Fake pictures, fake people. Dishonest people to deal with. Rogues at it's finest. No sense of how to conduct and fulfil business contracts. To people out there thinking of buying gates from MD, take my advice pay a little extra to someone else and avoid a long series of dissappointments. MD carpentry is a firm who firmly cheat and steal from consumers.

19 mei 2026
Review zonder uitnodiging
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Antwoord van Mdcarpentryworkshop

We strongly reject these allegations. Claims of “fake products” or dishonest business practices are completely unfounded and misleading.

We are an established business fulfilling a high volume of genuine customer orders. While delays have occurred during peak periods, this does not justify making defamatory statements about our integrity.

If you have a genuine order issue, we invite you to contact us directly so it can be properly reviewed and resolved. Otherwise, we ask that inaccurate statements about our business are reconsidered.

Thank you.

Beoordeeld met 1 van de 5 sterren

Unable to Fulfil Orders

Ordered a gate on 27 April which was supposed to be despatched within a week. On 29 May, still heard nothing and unable to get through on the phone. Waiting for a refund, but company clearly unable to fulfil orders and no communication.

29 mei 2026
Review zonder uitnodiging
Logo Mdcarpentryworkshop

Antwoord van Mdcarpentryworkshop

We understand your concern. Delays and communication gaps have occurred due to high demand; however, refunds are processed where applicable.

Please contact us directly so we can confirm your refund status.

Thank you.

Beoordeeld met 1 van de 5 sterren

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!!
I would give zeros stars if it was possible.
Had to cancel the order in the end as they kept pushing the delivery date back. Very rude customer service and no way of contacting over the phone- goes straight to voicemail and unable to leave a message as the voicemail box is full. Email correspondence is very rude and unprofessional, email response from them is sent in capital letters, very short and just key words used (unable to attach picture to show) Clearly taking orders that they have no way of fulfilling. Don’t give this company your money and custom

27 mei 2026
Review zonder uitnodiging
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Antwoord van Mdcarpentryworkshop

We acknowledge delays have occurred during a particularly busy period. However, we have been actively responding and providing updates where possible.

We are reviewing our communication processes and remain available to assist directly.

Thank you.

Beoordeeld met 1 van de 5 sterren

CHARLATANS

CHARLATANS

I ordered a garden gate on 30th April with an expected delivery of around a week. When I chased it up, they said it hadn't been dispatched, gave a revised date of 25th May and an offer of 10% off - which never happened. Still no delivery. I have emailed them twice now - both emails ignored and their mailbox is full. Everything they say is a lie, do not trust them. I'm now having to go through my bank for a charge back.

27 mei 2026
Review zonder uitnodiging
Logo Mdcarpentryworkshop

Antwoord van Mdcarpentryworkshop

We understand your frustration; however, updated timelines and compensation were communicated. Delays have been due to operational constraints during a high-demand period.

Please contact us directly so we can review your case and assist further.

Thank you.

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