Returning customer: every time I see new K skincare (or any other product) that I want to try, I always go to Melon & Starfish. This is due to past experience of buying via social media and receiving... Toon meer
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Lees wat reviewers zeggen
I recently placed an order with this company. One of the items I ordered was out of stock but I was very quickly notified and given the option of a refund or receiving the item when new stock arrived.... Toon meer
Bedrijf heeft geantwoord
I'm always a bit hesitant when ordering from sites I haven't ordered off before but melon & starfish is amazing. Super speedy delivery, items are perfect and they also included a lovely wee surprise e... Toon meer
Bedrijf heeft geantwoord
The prThe price of the product is good but in the shipping charges they did not include the import taxes from England to Italy, so I had to pay customs the taxes plus duties which were almost as much... Toon meer
Bedrijfsgegevens
- Cosmeticawinkel
- ook in
- Gezondheids- en schoonheidsartikelen winkel
- Huidverzorgingskliniek
- Schoonheidswinkel
Geschreven door het bedrijf
Start your K-beauty skincare journey with us today at Melon & Starfish! FREE Shipping for £30+ U.K orders.
Contactgegevens
Manchester, Verenigd Koninkrijk
- hello@melonandstarfish.com
- www.melonandstarfish.com
4,5
Uitstekend
265 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Fast delivery and great products
Fast delivery and great products. I've being purchasing from this company over 3 years, always happy with their products & service. Excellent!
16 februari 2022
Antwoord van Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Antwoord van Melon + Starfish
Hi, thank you so much for your review. Kind regards, M&S Team
It’s been over 10 days and I syill have…
It’s been over 10 days and I syill have not received my order . Thanks to great customer service the problem has been resolved . Hermes Lost my order but the shop sent another parcel . Thank you very much
12 februari 2022
Antwoord van Melon + Starfish
Hi,
Sorry to hear your parcel hasn't arrived yet. Please contact us to resolve this case as we are always here to help you with your order.
Unfortunately, we have no control over the courier's delivery operations once the parcel leaves our premises therefore we have asked the courier company to update us on the parcel status and are awaiting their reply.
Kind regards, M&S Team
Fantastic products the volcano ash mask…
Fantastic products the volcano ash mask is really
Good for combination skin - I got it for my teenage son for his spots n he likes
It n I have one as well now :) Bonus !!
And the name
Melon and starfish is so lovely
27 januari 2022
Antwoord van Melon + Starfish
Hi Rachel,
Thank you so much for your kind review. It has made our day :)
Kind regards, M&S Team
Great for K beauty
My order came very quickly, all my products have been great, the prices are very reasonable only issue would be the courier damaged the box and all the packing but all products were fine so it’s not a prob.
19 januari 2022
Antwoord van Melon + Starfish
Hi Paola, Thank you so much for your review and details on the parcel's packaging after delivery. We will relay this feedback to the courier company and hopefully prevent such cases from happening in the future. Kind regards, M&S Team
Shop elsewhere. There are better shops out there
First and last order on this website. I placed an order 10 days ago and never received my products. Are the items coming directly from Korea...? Also, I ordered as a guest and saw they created an account for me. Anyway, to avoid.
13 januari 2022
Antwoord van Melon + Starfish
Hi Lili, Sorry to hear your parcel hasn't arrived yet. Please contact us to resolve this case as we are always here to help you with your order. We can see from the tracking information on 9th January, the courier (Hermes) had to reschedule your delivery. On the 10th of January, the driver noted this, "Your local courier couldn't make it out to you today but they still have your parcel for delivery on their next working day". Unfortunately, we have no control over the courier's delivery operations therefore we have asked the courier company to update us on the parcel status and are awaiting their reply. We would recommend finding your tracking number within the dispatch email, or in your account to see the latest delivery status. Kind regards, M&S Team
Great site
I enjoy using this site. Fantastic choice of products. Items always arrive well packaged with samples, a lovely way to discover new items. I can find no fault with service.
13 januari 2022
Antwoord van Melon + Starfish
Hi Hazel, thank you so much for your lovely review. We hope you enjoy your products and the samples :) Kind regards, Melon & Starfish Team
Excellent products
2 januari 2022
Antwoord van Melon + Starfish
Hi Rebecca, thank you so much for your review. We hope you enjoy your products. Kind regards, Melon & Starfish Team
Delivered quickly but awful returns…
Delivered quickly but awful returns policy that wasn’t shown before buying the product. Basically I can’t return the product I bought even though I only tried it once and had an allergic reaction to it.
27 december 2021
Antwoord van Melon + Starfish
Hi, thanks for your review. Our Returns Policy has always been easily accessible and transparent – it is located at the Footer and titled, "SHIPPING & RETURNS". The footer is always shown whether the visitor is at product page or checkout page, prior to product purchase.
Our Return Policy is in line with industry standard practices as seen on Lookfantastic.com or Selfridges. Return Eligibility is highlighted to encourage our customers to read before purchase. It clearly states that unwanted goods that must be unopened in pristine condition with any retail seals unbroken. https://melonandstarfish.com/shipping-returns/
We understand from your return request via email - the reason was due to the BB cushion shade not matching your skin colour and that it looked ‘cakey’ on your skin, not because you had an allergic reaction as per your review.
As with all products, we expect, encourage customers to do extensive research on each and every product prior to purchase as they know their own skin best. Furthermore, we are always available to help and answer any questions they may have about a particular product.
Best website to order k-beauty and skincare!
Always easy to order, simple service and quick delivery! The range of products is always great and so far over the past few years everything I’ve wanted is always in stock too. Also, the amazing samples that are included each time! Thank you to the Melon and Starfish team!!
30 november 2021
Antwoord van Melon + Starfish
Hi Megan, thank you so much for your lovely review and continued custom with us. You have made our day! Kind regards, Melon & Starfish Team
Antwoord van Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Amazing service
Amazing service - Quick delivery, excellent Eco-friendly packaging, all items arrived and I love them. Cute additional samples.
25 november 2021
Antwoord van Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Antwoord van Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Antwoord van Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
amazing amazing amazing
amazing amazing amazing. i would highly recommend them. also i would highly recommend their dokdo toner its amazingly hydrating perfect for sensitive skin.
6 oktober 2021
Review zonder uitnodiging
Antwoord van Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Quick shipping and amazing quality…
Quick shipping and amazing quality products. Will never stop ordering, always lovely to get samples of new products as well. Fantastic company!
23 september 2021
Antwoord van Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Antwoord van Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
Fast delivery!
10 augustus 2021
Antwoord van Melon + Starfish
Hi, thank you so much review. Have a lovely day :) Kind regards, M&S Team
great service and product!
20 juli 2021
Antwoord van Melon + Starfish
Hi, thank you so much for your kind review. Have a lovely day :) Kind regards, M&S Team
I loved the products i bought!
I loved the products i bought!! They eere reasonably priced too. However, i payed 5 pounds for uk shipping which i feel like is a lot and it took a little over a week for me to get my package
15 juli 2021
Antwoord van Melon + Starfish
Hi, thank you for your review, we will be reviewing our shipping services to offer more choices for our customers. Kind regards, M&S Team
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