METROBUS Reviews 

Carol and Phil of Metrobus has kindly assisted us in retrieving my daughter's lost bag. We didn't think we could still find it but thanks to the person who found it and metrobus, we got it back.

Carol and Keeley were very helpful and super friendly when my son lost his PE kit on the bus. Carol called the school and they then called us, so we could retrieve it.

I left a bag on one of your buses over the weekend. I’m very grateful this was kept safe and I was able to retrieve this from the Travel Shop in Crawley. All staff were more than happy to help, both on phone when I was given a reference number and when I visited the shop itself. I was served by Kealeigh, and she was very friendly, welcoming and couldn’t have been more helpful. I’m very grateful to have my belongings returned.

Picked up my lost phone and Carol was lovely, very helpful and friendly 😄 absolute gem!!

Health was amazing so helpful sorted everything fur my granddaughters lost bus pass

Amazing service from Carol .

The service is completely unreliable, 9 times out of 10 my bus is delayed or cancelled and not just by a few minutes, it’s an absolute joke. Unlike some people I cannot get a driving licence as I have a disability so I rely on these services to get to work and school. I always leave early to take into account of traffic and what not and yet somehow I’m still late. You can best believe there will be 4 other buses all going the opposite way at the exact same time tho! This is absolutely ridiculous and yet I’m still paying an arm and a leg to get around for a service that can’t even arrive on time.

Re Service 93, 10.45 From Dorking Station 1/5/26.
The vast majority of drivers are polite, careful, considerate of passenger needs and other road users. The driver of this service today is one I have come across a number of times, to me, he is top class - All the qualities you would want in the bus service - Very welcoming, excellent driver, very patient with everyone. Whilst not saying others do not have the same qualities, this man is amongst the very top performers. Well done Metrobus.

don’t try this experience because we printed 4 tickets out, only 2 came out and the bus drove past us after we waved it down this is ridiculous

Carol was amazing! So helpful. On a Sunday.... returned my Son's lost phone to us.

My son left a case with one earbud in it on the bus and just like Cinderella, the earbuds were reunited when I called Metrobus Lost & Found at 2 pm the following day, then met Carol at the Metrobus Crawley Travel Shop where she produced the pod.

Carol went the extra mile to take the time to find my sons lost property. So helpful

Sorry Nathan.I tried to contact you ,but just like last time it is impossible to get onto the website you have given me.Just goes on to the Main Metrobus one.The investigation you are talking about should have been taken up 2 years a go,but all i got was stupid excuses as how tickets booked online have got nothing to do with you at Metrobus,but unfortunatley the woman at Brighton and Hove slipped up this morning when she said she would get your ticket department to look in to it .Not all people that have to rely on Public transport are stupid and many of us understand the law and now something at last must be done about it.

Hayley was brilliant - thank you. And Phil and Millie

Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune.
His driving was erratic and uncomfortable. Customer services said the route changed 7 months ago - yet they haven't changed the bus stop signs..or told the drivers to help customers find the correct route. Shoddy.

Oh God, literally so so afraid that I lost my phone at Metrobus but the next day I call them save my phone thank you. I’m so happy I had a lot of daytime site and the phone was expensive as well. I’m so happy they did well they gave me my back phone they are so helpful great people I’m so thankful for them.

Amazing customer service, thank you Carol and the driver that handed in and kept my lost property safe, for me to collect back.

Polite staff. Collected lost property

Thanks to Carol she been very helpful