METROBUS Reviews 

Phil was very helpful. Great service

I just wanted to take a moment to give praise where it is truly deserved. It’s rare to come across someone who is genuinely kind, approachable, and always willing to go out of their way to help others.

The customer service from Chris is consistently 5 star, and the kindness, professionalism, and positive attitude shown are a real credit to Metro Bus.

People like this make a genuine difference to passengers’ experiences and deserve to be recognised for the effort and care they put into their work. They are an excellent ambassador for Metro Bus, and I sincerely hope this appreciation is passed on to them.

If anyone deserves recognition and a well earned pay rise, it’s someone who represents the company with such excellence! ⭐

The lost property office managed to reunite me with my wallet containing credit cards and cash which I dropped on one of their buses. I was very impressed by their efficiency and honesty. The bus driver was Kevin and the lost property officer was Phil.

I had a great experience with Metrobus. Carol was incredibly helpful in getting my account set up and connecting my Gatwick ID. She was friendly, patient and made the whole process quick and straightforward. Excellent customer service — thank you, Carol!

Great service from Carol and Leslie. Very helpful, polite and helped me with exactly what I needed. Thank you very much.

It wasnt a very good service where i have had many things happen to me with them they left as soon as i got to the door where i am %100 sure they saw me they didnt believe my brother when he said hes a child and didnt believe photo id and on their app i bought a ticket and it didnt work at all they also couldn’t be asked to look for my watch so i had to call them a 3rd time thankfully a nice lady found it but i was very disappointed as i called multiple times and they couldn’t be bothered to check i personally think it is quite useless service and a very bad company.

I was running to bus ,driver has definitely seen me in mirror. I was waving at him,when I reach the bus he just drove of the bus stop. Maybe fun for driver but I think it was very rude. They also don't running often by schedule.

The reply I received did not directly address my complaint, and contains numerous grammatical errors and poor use of basic english, giving the impression that it was cobbled together by a non-english speaker and the use of AI

Carol and Phil were extremely helpful in getting my son’s pe kit back. Thank you

Carol was incredibly helpful and polite.

Waiting for 20:35 Sunday 04th October 2026…..

21:00 still hasn’t arrived.

Indicator boards on our stop in Horley Town centre just list theoretical arrivals. Not live, not updated!

Website confusing…..hard to get realtime info.

Dreadful service.

Managers should get out and about, monitor the service as customers.

Dreadful service for Gatwick personnel.

🤬

Staff was accommodating and very willing to sort my issues.
Staff members are great and have got good customer relationship.

My son left his PE kit on the 648 bus. Carol called the school to alert them. When I arrived to pick up the bag, all the staff were very helpful and thankfully I had put my sons name in the bag but Carol suggested adding a phone number Thank you very much to the bus driver for handing in the bag and to Carol

Held hostage for a second time! Their bus drivers think they have the right to hold passengers hostage and not continue the journey they paid for if someone else presses the button but no one gets off! Metrobus don’t care and wouldn’t do anything to correct this service. Joke of a company but what else can you do.

Kind and helpful staff. Thanks Phil for fishing my airpod case out from a huge pile 🤣 on the second try.

I'd just like to thank lesley and Carol for going out of there way and putting a lost wallet on a bus to redhill travelshop,the passenger was really thankful keep it up girls

lovely lady called Carol was really helpful and efficient in sorting out what i needed.

Amazing service

The staff (Phil) was nice, courteous and helpful.