Brighton & Hove Buses Reviews 

100%feedback communication is second to none delt with my issues kept me informed customer service are wonderful thankyou

Appreciate all the hard work the team do helping me get to my building jobs ,as it’s a tough industry ,in one peace … and ABBIES … exceptional friendliness and great customer service …

Wishing Abbie and the team well

Christos kiwi traffic marshal
Hove

A few hours before flying to Spain, I left a small backpack containing an SLR camera, Ray-ban sunglasses and other valuables on a Brighton bus. I immediately called the Brighton & Hove Buses, lost property service. The telephone operators were very kind and were even able to trace the buses I had taken that day.

I had given up hope of seeing my possessions again as I flew off to Spain. The following day I called B&H Buses lost property. They informed me that the backpack was at their depot! Shocked and surprised, I was eventually reunited with ALL my possessions by Nigel, another attentive worker.

I hope the company shows their appreciation to their employees in some meaningful, tangible way. Keep up the great work! Your people helped me retain my faith in a UK service and the human nature to do the right thing.

Whenever I reached them out for help. They were always there to help. Best customer service.

I rang up and explained my issue and then they tell me that I can have a yellow card for my walking aid so it doesn’t have to be folded. What makes it nice to know that I can get on the bus without being told to stand up and hold my walking aid all the time. Thank u so much

Quick direct replies. Very polite and formal

The answer to my query was very clear and explained everything.

Utterly useless, taking an hour and a half to get from moulsecoomb to Hove on packed smelly buses...it's peak time add some more services! Useless drivers that plod along at 5 mph.
It's a shocking system.

Could not be better, Alice was wonderful, helping with my coach tickets. She was so efficient, friendly and helpful and made a potentially onerous experience a pleasure.

Be aware that the Brighton Buses take payment from your card twice when showing a prepaid ticket on your phone and have express travel installed. The process to get a refund is no easy feat. The fee of £3 for a single journey is too high especially comparing to the neighbouring big city.

I was very shocked at how very very helpful the people were and fairly quick responses!! appreciate it so much. Thank you Andy and Nathan from the hove branch.

niannte was so great and helpful she helped me set up my student bus pass and we had a great chat about my college and work.

Jennita was so welcoming and kind

Steve provided exceptional support when I ran into trouble with my bus pass today. His next-level patience and dedication completely turned my difficult day around. Great customer service!

Mark was really helpful and responded to my query today even though it’s a Bank Holiday. Thank you again

Dean knew his job, listened intently, repeated what the lost item was, after I had described same, and looked into lost property for me. I remembered that I had been told initially that the 12X had finished its journey at Newhaven, so Dean rang them. I trusted him very much, and thought how thorough he was. I forwarded an email for the attention of Dean, with an attachment photo of the rubber kneeling mat, which he acknowledged courteously.

I realised how thorough he was, and, being as it is Bank Holiday weekend, he advised me to phone back on Tuesday, which I will do.

Thank you for Dean - a very conscientious man, good at his job and very reassuring. I left the conversation feeling that he really cared and would do as much as he could to retrieve the item. God Bless you all.

Matt, the driver of a 3x bus from Hangleton was so helpful. I use a walker and he not only lowered the bus platform to help me get on (which drivers often do) but also asked where I was getting off so he could lower it in advance, no driver has ever done that before. Thanks Matt!