Brighton & Hove Buses Reviews 

I had an awful experience with a rude driver on 18/8 and got off the bus early to go into the travel hub a) to query the ticket I'd been sold b)to complain about the driver's attitude.
Both things were handled brilliantly by Ciara, yesterday and today(when I rang to get a partial refund).
I do feel quite a few of the drivers need more customer service training as this is a big part of the job. If they want to drive and not have the inconvenience of passengers they should switch to driving lorries.
My 5 stars are obviously for Ciara and not the drivers!

Lady called Caroline dealt with my issue I had with my ticket and it was dealt with very efficiently

Brighton and Hove bus 12 and 12x was the only reliable transport for Eastbourne Air Show. Brilliant. The trains were up the creek from Brighton to Eastbourne.

Dangerous driver, I am a cyclist and the driver who was driving YX69NWS later afternoon around 6ish was going to kill me by jumping in front of me, indicated but never looked in guess as he just jumped in front me, lucky managed to escape.

My name is Theo Hall using my mums account and i find that getting to the top deck makes the front or the bus to busy. So i think you need to have 1 set of stairs at the front of the bus and 1 at the back to make the people who want to get up to the top beck not heed to stand on the stairs to wait for people to sit down. especially on the more crowded routes like the 7 94a 94b 94 1 etc like london buses thank you.

NetworkSaver 24 hour tickets are not 24 hour tickets if purchased on board. They are day tickets. Information that should be stated clearly on their website. Rude, sassy response from their customer 'service' employee was to be expected

I disliked the fact that they only explained their reasoning behind the changes but didn't pay attention to the issues that these changes were causing to the general public. So I don't feel the issues I raised nor that of many other passengers I have spoken to for whom these changes have had a negative impact are being listened too

Having recently moved into the area the buses here are great for coverage and timings. The reality is buses just dont show up as often as they do. Drivers are too often bored and unfriendly, focused on only driving the bus from a to b and seemingly forgetting their purpose is in service to passengers. Today my driver didn't have £1.70 in change so issued me a credit note. Said credit note expires within 3 months! Chances are I will use it but credit notes for change? Can I get on a bus with an IOU?

I loathe having to use the Brighton busses. Drivers driving too fast over known potholes. Busses are extremely hot. Along Portland Road in Hove, the 3 busses that take that route all come along at the same time, no spacing between the times - ridiculous and utterly frustrating. Fares are ridiculously expensive - cheaper to use Southern rail if you can. SOME of the drivers are lovely and friendly.

Thursday 02/07
13:28 no show
13:30 no show
Presumably all cancelled and changed to the later bus.

Wednesday 08/07
No 5:46 bus from lewes high street to Churchill square, no update in the app as to why this bus didn’t show up

Saturday/sunday
12/07
2:22 outside bus station for bus to lewes
Once again no bus turns up

16/07
22:20 bus from old stein to lewes didn’t show up: no update on the app

26/07
15:02 bus from Lewes to Brighton never arrived, no update in app as to why

31/07
09:15 bus from Lewes to Brighton late

07/08
09:38 Lewes high street to Brighton no show no update on app
9:48 Lewes high street to Brighton no show no updates on app

The gaps in incidents are not because the buses ran fine, it’s because I gave up and got a train for a few days, multiple times throughout the month

Excuse every time when bues are late

Waited over a hour for a 12x bus from Brighton station to Eastbourne. No show .we had to get back home by 5 o'clock .we decided to catch a train which was £28 for 2 singles . To find later the 12 /12x was turning round at the seaside center. I emailed Brighton busses. With my complaint and try to get our train fare back .as I felt it was a complete breakdown of communication with the public. When I got my reply they told they had put the updates on their app and at hub shop . Not living there i did not know about the hub shop or the app . I felt we have been fobbed off . And no mention off a refund . Both of us are pensioners and can't afford pay £28 just like that . Brighton bus company needs to improve their communication skills.

I lost my engagement ring on one of the buses recently and the drivers and customer liaison person at Conway Street, went over and above to help me, for which I am so grateful! Amazing customer service from Millie and the drivers.
I would have given 5 stars,but, ironically, the customer help and information employee in the North Street centre was not helpful at all - perhaps she needs to be retrained?

Enquiry responded to that day very impressed

All our local bus times were changed and a new bus route was added during July 2026 in Peacehaven. Difficult to obtain information locally as there isn't a local enquiry office and no timetables were available on the buses themselves. Anyway I sent an e/mail to Brighton & Hove Buses' customer service and promptly received new timetables giving all the necessary details by post.
I'm very pleased with this service - Thank you.

Started on Saturday 19th July with a helpful and informative staff member at Brighton Station when the service 12 was only going from the Sealife Centre due to delays. The male staff member was very helpful and gave us all the information we needed

Secondly, a thank you to Ciara for helping me find the male member of staff that I sent a compliment to via email, as she was helpful in finding the staff member and passing on the compliment to his manager

Everyone at Brighton and Hove buses customer service is absolutely brilliant especially Nathan who has helped me so much in being so understanding and empathetic regarding my Condition OCD I have huge problems taking public transport especially buses and I need reassurance that there were no incidents on my way somewhere, I cannot begin to thank Nathan for the incredible support he gives me when I need it.

Abby helped me sort my ticket, huge thank you.

Sarah Was very patient and listened to my plight regarding more 22 buses passing and stopping at Farmfield Drive. There are many people going there to visit I have explained to Sarah Customer Services and hope to hear some progress before long if you need me to join you on a meeting I would be free for discussion
Thank you very much
Yours Sincerely, Vanessa Cox Pendray

Pass the buck time

If B&H operates a service from an unsafe bus shelter you are obliged to help resolve the problem, not me