METROBUS Reviews 

Excellent customer service Carol contacted my son that his keys were in the office so I came to get them excellent service

The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June.

After more than 3 weeks, I had given up all hope of seeing again the birthday gift I had bought for a friend. I thought that someone had found it and kept it or returned it to the store for a refund.

Thank you so much - my faith in humanity is restored!

Chris Reid

Excellent service got at metro office at 2:45, on 15th, July, 2026

Carol was very helpful setting my daughter a key card. And gave lots of useful tips

Phill was nice, with big patience, example me everything, thanks, I changed using online travel ticket.

Carol was amazing! Helping me find my earphones I lost on the bus. Very kind to customers and a great asset

Carol Phil Tom at metro bus office we’re very helpful pleasant in communication with customers and helpfully going to system to find my bag absolutely welcoming staff

Phil at the metrobus desk was very helpful

The reply to my e-mail was prompt and very helpful. They took time to fully explain their answer.

After losing my mobile on the 200 bus on Saturday evening @ 7 45 I thought I would never see it again
I tried ringing it several times to no avail, however on sunay morning Carol answered it and told me where to retrieve it. She also went further and told me where to park for free. A lovely bunch of people in the office.

Great customer service to the amazing and brilliant ladies in the store today as I passed by today, to see if my travel card was handed in and to my surprise it appeared thanks a million Metrobus team for all your great hospitality and service

Kind regards Sonny Sharma

I have started to use Metrobus due to getting my disability card.
I have spent the last month getting to know how to get to my regular visits. I have been so impressed with the service that I have started to try routes further afield. Including Eastbourne, Brighton and Tunbridge Wells.
On the whole I have found the journeys easy to navigate. I have had to ask for help at times and the staff have always been polite, helpful and mostly well informed.
Some buses are extremely noisy and shaky and could probably do with being replaced but many are good.
I use a walker and have found it easy enough on the whole to get on and around there is one bus which has poles in the way making it too narrow for me to get through.
It is difficult to organise trips with my mother as her pass is an OAP one and can't use the bus until 9am from charlwood or 9.30am from Crawley. It means we miss a large chunk of the day and limits were we can go unless she pays. I do feel that if the bus is empty they could allow a little leeway. It would also be easier if all areas had the same start time. I understand they have to allow working people space but mum has worked her whole life so deserves a day out now and then.
I am intending to use the busses quite a bit on days out so there maybe updates later.

Very friendly and helpful

I left my phone on the 291. Carol and Lesley were so super helpful in contacting me.
Very happy I’m reunited with my phone.

Lost and found very helpful Phil and keyleigh could not be more helpful. Thank you so much.

it was great they were so patient even through my difficult situation!!me and my mum angelina are so greatful to kealeigh and lesley from crawley metro bus!!truly great workers 🤍

Tò the 35 line bus driver that tonight 23 June, didn't stop at the bus stop at 3.08 am near Borough while i was waiting, i Hope you spend your next two paychecks on medicine!
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Thank you for your reply. Gonna change One star tò four. Appreciate.

I would like to express my sincere appreciation for the outstanding support provided by David Brown, Team Leader in Customer Services.
Throughout the process of arranging our Keycard bus passes, David was professional, courteous and extremely helpful. His communication was clear and prompt, and he took the time to explain everything in a straightforward and friendly manner. The instructions regarding my daughter’s photo were easy to follow, which made the whole process smooth and stress-free.
As a customer, it is always reassuring to receive such efficient and considerate service. David’s professionalism and commitment to helping customers are truly commendable and reflect very positively on the organisation.
Thank you, David, for your excellent assistance. It was greatly appreciated.
I highly recommend the Customer Services team based on this positive experience.

Went this morning 12/6/26 as i lost my key card .Phil who dealt with my enquiry helped imediately very nice and professionally.
Thank you Phil,i couldnt sleep last night with so much worry ,i really appreciate the service and help you gave me.

Very grateful for Metro bus for retrieving my wallet. Carol was really lovely who works at the metro travel shop.