METROBUS Reviews 

Carol was so great at sorting out what we needed efficiently and in a super friendly manner.

What a great service from Kealeigh and her colleague today (24/8/26) Kealeigh went out of her way to set up my daughters and my phone with the Metrobus account, explained in detail how to buy and use tickets along with a practical demonstration on a bus. Customer service at its finest, thank you soo much.
Andy and Ophelia :-)

Quick easy experience at the office everyone working today was welcoming and friendly!

Keyley was so helpful

Carol returned my AirPods hassle free

Staff is lovely and helpful, Ian and carol helped get back my child’s lost squash racket from lost and found.

Very helpful friendly advice!

Yet again the 435 bus at 6.37 from Slipshatch road was late.Yesterday it either didn't turn up or was late or was started at Woodhatch. A man who gets this bus to work told me it didn't turn up on Tuesday either.When I got to three arch road the 460 was already past.The driver told me not to swear which i did but not at him and he taunted me saying walk then' and 'you dont drive'How does he know that???.kept waving at me saying have a good day.Laughing at his own incopetance and the fact that the company is desperate for drivers.There is no safe crossing at Three arch road and 2 weeks ago a man that works at Gatwick fell in the road,not sure if he was hit by a car.People have been campaigning for years for a safe crossing and when somebody is seriously injured or killed Metrobus as well as the council will have blood on their hands.Because of buses going round Whitebushes and the dark mornings coming it's going to get worse.If people don't make a stand now all this will be going on in 10 years but worse.I hate the way some of their drivers treat old and disabled and Asylum seekers that don't speak much English. Bullies. ORGANISE.

Ian and phillip were great. advising on discount travel card !

Carol was helpful and informative. Thank you

Carol and Tom were so helpful and lovely :) and they also partially charged my phone. I had to pick up my lost phone. Excellent!

My son lost his scooter on the bus one day. They stored it for a long time and we managed to get it back. The staff in the office was very polite and ensured we was the right people collecting the scooter which made me feel happy that they wouldn’t just hand it over to just anyone. Very happy with the service and feel like if we was to lose something again it would be safe and secure

Kaleigh was very friendly and efficient. I had a hapoy experience. Thanks.

Kealeigh was very patient with me.
Helped me to sorted it out my monthly bus pass.
Bless her.l wish that would be more friendly people like her.

Waiting 30 minutes at Gatwick airport for any of three routes because none of the busses arrived

Kealeigh thank you very much for all your kindness support and help me with my key card issues when I came in the the travelshop. I value the professional experience and customer service and smile 😃

I would just like to say a big thank you to Kealigh at the Crawley travel shop for great customer service. Unknowingly I left my phone at the travel shop. I bumped into Kealeigh about 10 min after the shop had closed and she advised me the phone was at the shop. I said I would pick it up the next day. She told me to go back to the shop in about five minutes and she would retrieve the phone for me. When I got there she was already waiting with it. Kealeigh went the extra mile, Thank you

I am very happy
with phil and Kealeigh i lost my phone and they helped me found it. Metrobus my is my favorite.

Absolutely happy for metro bus and guess what my wallet was found and handed in to the metro office, I was happy to get it from carol who handed it over me at the office. Very happy for this service. Five stars for sure 🤗🤗🤗

Great customer service from the lost property team