METROBUS Reviews 

Brilliant lost Property service for my son who left his football boots bag on the bus to School. Very impressed how quickly I got to speak to a human who was extremely caring and helpful being Carol.
Also impressed that within a couple of days the bag had reached a customer facing depot where I could pick up the bag.
We were given a special mobile number that I called and I couldn’t find the exact location and a very helpful gentleman called Phil guided me towards the right place and found the bag very quickly.

In a changing world where it is so hard to speak to customer services I was enormously impressed with firstly the service and logistics and even more with the staff that helped me
Thank you Carol and Phil. You’ve saved me a few quid buying new football boots and we’re lovely people to speak to
James

Yet again this bus is late and I have had to phone to see if its actually going to arrive. It's almost a daily occurrence. Having to catch the 400 to Crawley and catch the 10 to Gatwick. Most unsatisfactory.
I would not advise people to use it if catching a flight. Definitely use trains which are more frequent and reliable.

Great customer service in the office for protecting an expensive and heavily used Discovery ticket (but not by drivers).

No Hello.
Very straight face.I feel scared to asked questions.
This is my see second visit but i don't want to come to this metro office.
I wish there is someone friendly who I can ask all the questions.
Even I asked few times but every time no clear answer.
Very disappointed

Metrobus office in Crawley hand my daughters PE kit handed in.
Not only did they investigate who’s it was they contacted my daughters school who then called me to say it was safe and in the office.
I really appreciate the communication and how lucky we are it was handed in.
When to pick it up and they were so kind and professional
Thanks so much!

I left some property on the bus, staff were absolutely amazing in returning my property. Thank you so much!
The bus driver that handed my railcard in and Carol are absolute stars!

Wonderful staff contacted me to confirm my lost wallet had been found. Carol was very helpful.

Carol was very helpful amazing customer service

Lesley & carol were so helpful and sorted everything for me. Very polite ladies!

23X bus from Worthing to Horsham on Sat afternoon 12th September 26.
Careful and efficient driving with a pleasant manner to the customers.
I asked his name on departing, Chris Bradshaw
Thank you Chris

Very helpful in returning our lost bag thank you carol and lesley

Carol and Lesley are fantastic so efficient and very friendly great people

Carol helped me locate my bag, she was great!

411 service packed on at Warlingham Sainsbury's, and no update on the app.
The 658 drivers have been getting lost recently.
When you ring their switchboard, the person who answers tells you they are "legally obliged" to provide a service. Anytime this breaks down ( more often than you would think!) there is never a replacement.
Communication to drivers regarding changes to routes has been appalling, as drivers have been taking differing routes from Redhill to Warlingham every day. This is having a deleterious effect on after school clubs, not to mention much stress regarding getting kids to school.
The app is awful. You cannot buy a ticket for a child key card over a weekend, as somebody has to physically verify it.
Consistently old tickets left on the card, necessitating calling up to clear before purchasing another.

IF THERE IS ANOTHER OPTION, I WOULD SERIOUSLY LOOK INTO IT. We gave had 3 years of this now, and it is far more stressful than it needs to be.

Carol and Lesley have been very helpful recovering my son’s phone that had been left on the bus. Thank you

Stan and Phil was very helpful today. My son lost his bag and we were contacted and dealt with promptly.

⭐⭐⭐⭐⭐ 10/10 Service
I lost my wallet and was really worried, but Lesley and Carol, who work at the bus station, found it and made sure I got it back. They were both very kind, helpful, and honest.
I really appreciate what they did for me. 10/10 service — thank you so much, Lesley and Carol! ❤️

Carol was very helpful in getting my sons bus pass ticket for college. A* customer service in the bus office

Carol was amazing handled everything perfectly