METROBUS Reviews 

Friendly, quick and easy

Received amazing service from Carol yesterday at the Crawley Metrobus, I had lost my Gatwick pass and at the time her system had shut down, she did everything to help me out and was so lovely!
Best customer service I’ve received since attending the shop in the last 10 plus years!

Iam afraid
Metro buses are still allowing the odd
Bus driver
To behave in a disgusting manor
Not stopping for passengers
Etc
I have complained to customer services
They just say we will look at cctv?
And mention it to his manager
Well his manager is not having a word with him ?
Because few months down the line again
Same thing will happen again
They should lose there franchise
Buses running late most times of the day
Poor service only one bus every two or three hours
Most drivers are ok
But metro buses allowing rogue drivers to continue to do whatever they want
They actually make me not want to travel
Not knowing if the odd driver will drive straight past
Me
Or rufuse me travel
With no justifiable reason to do so !!.
Its a disgrace

Bus drivers either arrive late or way to early, always miss the bus unless I leave the house 10 minutes earlier just so I can be sure I catch it

It’s amazing

Carol over there helped me alot with my cars. Thanks to her

Karol was so lovely introducing me to the app and walking me through never had a bad experience there specially as I’m often in the area and need there assistance a thank you to Karol and all the staff

Phil was very helpful to me, in helping me locate my daughter trainers , which she left on a bus. If it wasn’t for him, none of this would’ve happened.

If I could give no stars I would.
Service is absolutely shocking at the moment. Buses cancelled. Busses not turning up. Just can’t trust the the app or time table at the moment.

The drivers are nice and the service is OK when run well, but very frequently the services are cancelled or I stay a long time in the bus stop waiting for my Bus. Also, the most expensive tariff of all the Bus companies I ride.

I would like to share very positive feedback about Carol for the exceptional customer service she provided to our family.
Yesterday, my daughter accidentally left her school bag on the bus after school. My husband emailed Metro Bus later that evening to report the incident. This morning, we received a call from Carol, who informed us that the bag had been located and clearly explained where we could go to collect it.
When we went to pick it up this morning, Carol was there in person. She was welcoming, friendly, and reassuring, which made what could have been a stressful situation much easier for us and our daughter. Her clear communication, kindness, and professionalism truly stood out.

My AirPods had fallen out of my pocket on a journey home from work. I was able to track them to the bus depot. Carol was very helpful in taking my contact details the following day and ringing me when they’d been handed in. I’m not sure who the driver was who found them and handed them in but I’m very grateful for the fantastic way the handled it.

I left my phone on the no 1 bus in Broadfield,Crawley today. I was in a panic as I'd not only lost my phone but my bank card and my bus card as well. I rang it to see if someone answered it. It was answered by Phil who explained it had been found on the bus and was now in the customer service office. I had to go to work and the office would be shut by time i finished and would have needed to walk from Broadfield to get there as had no money or another bank card. Phil was so patient kind and helpful listening to me trying to work out when I could come and get it . He then went above and beyond his duty of customer service/care and offered to bring it to me at my workplace after he finished work. Not many people would still be providing customer service to their customers in their own time. I am so grateful to him for doing this for me today as I struggle with walking for too long. He is a credit to metro bus and I hope he will be given some recognition from the company for his exceptional customer service given to me today. Thank you so much Phil

Bus 93 runs from Horsham to Dorking. I take it to work, and something goes wrong every day. There's only one bus an hour, and they either arrive at the stop too early and never waits for departure time, especially in the morning. But they usually arrive late. Today, it took 50minutes. I called Metrobus to make sure the bus was there because I couldn't see it on the map in the app. The customer service person assured me it would be there. After waiting 20 minutes in the freezing cold, in the dark, I called again to find out the bus was delayed 39min. This is terrible!

Great custom service by carol and Phil as couldn’t find originally but didn’t give up and took time to find it and they did with great smiles willing to help a great asset for the company

Very helpful, I have no clue about buses! Carol was kind, patient and helpful

I queried a cancellation on the 420 and spoke to Ciara who found out the reason and delt with my problem quickly and efficiently, could not fault her high quality and prompt customer service.

Buses always delayed, lotsbof cancellations, rude drivers. No organisation at all, lots of buses running one way, nothing going the opposite way. 40 min waiting for a bus thats supposed to run every 7 min. Get yourselfs sorted!! I believe we do pay enough to have a minimum of service!

Driver completely ignored the bell I rang requesting him to stop 3 times! I ended up 2 stops past my house stop which is quite a distance and even then had to walk down the aisle on a moving bus to get his attention to stop. Said he didn't hear the bell. Had to walk back home in the dark and pouring rain which is what I was trying to avoid by getting the bus in the first place!