Melisa Altamirano has been exceptional throughout the planning of my Galápagos trip. She is responsive, patient and highly knowledgeable, and she has taken the time to understand exactly what I wanted... Toon meer
Bedrijf heeft geantwoord
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Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instill... Toon meer
Bedrijf heeft geantwoord
We have had a wonderful experience working with Rosa Mena on planning our trip. Rosa not only answered questions via email, but she also made herself available for us to speak on the phone. She answer... Toon meer
Bedrijf heeft geantwoord
Diego provided excellent service, and I would rate him 10/10. He was very supportive throughout the process and gave us detailed, helpful information about our Galapagos trip. He also made a genuine e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Metropolitan Touring, we’ve been crafting life-changing journeys across Ecuador, the Galápagos Islands, Colombia, and Peru since 1953. As South America’s leading DMC, we connect travelers with nature, culture, and community, creating meaningful experiences that positively impact both people and the planet. Over seven decades, we've gathered thousands of unforgettable stories from our guests, each one as memorable, significant, and transformative as the next. Every journey fosters profound connections between the traveler, the places they visit, the people they travel with, and the people they meet. Ultimately, we are in the connections business—building experiences that inspire and transform. Let’s explore and transform, together. Explore the Galápagos with Our Premier Yachts For an unparalleled Galápagos adventure, we offer three exceptional yachts: Yacht La Pinta: A 48-passenger luxury vessel featuring 24 spacious cabins, a jacuzzi, fitness room, and a glass-bottom boat for unique marine life views. Metropolitan Touring Yacht Isabela II: An intimate 40-passenger yacht with 20 elegant cabins, offering sea kayaks, a glass-bottom boat, and a sun deck for panoramic views. Yacht Isabela Santa Cruz II: A modern 90-passenger ship with five spacious decks, featuring a science center, hot tubs, and multiple dining options. Crucero Santa Cruz Galápagos Encounter the Galápagos Big 15 Embark on a journey to witness the "Big 15" of the Galápagos—iconic species that define the archipelago's unique biodiversity. These include the Galápagos giant tortoise, blue-footed booby, flightless cormorant, and the only tropical penguin species, the Galápagos penguin.
SPIRIT, PASSION AND VISION
Geschreven door het bedrijf
- OUR MISSION
- To transform the lives of our explorers through memorable experiences in destinations unique to their nature, history, and culture.
- OUR VISION
- To be the gold standard of excellence in the travel industry in South America.
- OUR COMMITMENT
- Given our origins in the fragile and globally important Galapagos Islands, from our company’s origins, we have sought to be conscientious stewards of the destinations in which we operate and responsible contributors to the well-being of the communities that form part of our value chain. Sustainability is part of our DNA, today embedded into every facet of our operations through the ESG framework and our commitment to creating positive impacts on both people and the planet.
Contactgegevens
Av de las Palmeras N45-74 y de las Orquideas, EC170513, Quito, Ecuador
- (+1) -855-500-0496
- info@metropolitan-touring.com
- www.metropolitan-touring.com
Best Summer Deal 2025
4,9
Uitstekend
251 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Compiled a package with some specific requests.
Prompt response with attention to detail.
15 augustus 2025
Antwoord van Metropolitan Touring
Dear Mona Feige,
Thank you for your wonderful feedback! 🌟 We’re so glad to hear that our team was able to compile your package with careful attention to your specific requests, and that you received a prompt response. Providing personalized and detailed service is always our goal.
We look forward to welcoming you on an unforgettable journey!
Warm regards,
Metropolitan Touring
Excellent response with my request…
Excellent response with my request fully understood and answered with detail. Followed up with phone call. Outstanding service.
15 augustus 2025
Antwoord van Metropolitan Touring
Dear BK,
Thank you for your wonderful feedback! 🌟 We’re delighted to know that your request was understood and addressed in detail, and that our follow-up call helped ensure everything was covered. Providing outstanding service is always our goal.
We look forward to welcoming you for an unforgettable experience!
Warm regards,
Metropolitan Touring
My Destination Expert was very…
My Destination Expert was very responsive, knowledgeable and helpful throughout the process.
13 augustus 2025
Antwoord van Metropolitan Touring
Dear Alice,
Thank you for your kind words! 🌟 We’re so glad to hear that your Destination Expert provided the responsive, knowledgeable, and helpful service we strive for.
We look forward to welcoming you for an unforgettable experience!
Warm regards,
Metropolitan Touring
Antwoord van Metropolitan Touring
Dear Pamela,
Thank you for your kind words! We’re delighted to know that all your questions were answered and the process was easy for you.
We look forward to assisting you again on your next adventure!
Warm regards,
Metropolitan Touring
This is a small booking added to a…
This is a small booking added to a Lindblad Galapagos trip.
The client took a long time to approve and Maria Jose was very responsive!
6 augustus 2025
Antwoord van Metropolitan Touring
Dear Eva. Thank you! 😊
We’re glad everything worked out and that María José was responsive throughout the process. We'll be sure to share your kind words with her!
Warm regards,
Metropolitan Touring
Antwoord van Metropolitan Touring
Dear Fabri,
Thank you so much for your kind words! We’re glad to hear that our team provided fast and accurate answers to make your experience smooth and pleasant.
We look forward to assisting you on your next adventure!
Warm regards,
Metropolitan Touring
Antwoord van Metropolitan Touring
Dear Laura,
Thank you so much for your kind words! We're delighted to hear that your experience with us was smooth and enjoyable, and that our team was able to provide the responsive and reliable service we strive for.
We look forward to being part of your next adventure!
Warm regards,
Metropolitan Touring
rezervare otopeni-mangalia…
Am făcut rezervare otopeni-mangalia până aici totul ok vb frumos plecarea a fost la 18:30 ora comunicată sa pus în mișcare la 19:10. Am ajuns in constanta la 22:30 (după un drum cu 95 km/h toată autostrada) acolo ar fi trebuit să fim luati de alta mașina până la Mangalia unde am primit răspuns că nu sunt mașini și cel ce ne-a adus până acolo a zis că el nu ne poate duce până la Mangalia îl doare'n cot de tot. După certuri și telefoane sa hotărât să ne urcăm înapoi că ne duce el. Undeva la 23:20 am ajuns la destinația finală. Mulțumesc frumos dar eu unu nu voi mai colabora cu firma dumneavoastră pe viitor.
27 juli 2025
Review zonder uitnodiging
Antwoord van Metropolitan Touring
Dear Costy,
Thank you for your review. We're sorry to hear about your experience, but we’d like to clarify that there has been a mix-up.
You've contacted the wrong company — we are Metropolitan Touring, a South American Tour Operator that provides travel services in Ecuador, Colombia, and Peru.
This being said, it seems your experience was with a different company. Please reach out directly to @metropolitantouringec, who may be able to assist you.
Thank you again for your message and understanding.
Best regards,
Metropolitan Touring
The prompt reply to my questions made…
The prompt reply to my questions made the experience pleasant. I'm so glad I booked with Galapagos experts
24 juli 2025
Antwoord van Metropolitan Touring
Dear Arnie,
Thank you so much for your kind words! We're delighted to know that our prompt responses helped make your experience a pleasant one. It means a lot to us that you chose to book with Galápagos experts.
We look forward to assisting you again on your next adventure!
Warm regards,
Metropolitan Touring
Diego was fantastic!
Diego was extremely helpful, knowledgeable and easy to work with. He made booking these itineraries a pleasure!
23 juli 2025
Antwoord van Metropolitan Touring
Dear Steve,
Thank you so much for your kind words! We're thrilled to hear that Diego made the booking process smooth and enjoyable. His expertise and dedication truly reflect the service we strive to offer at Metropolitan Touring. We hope you have a fantastic journey!
Warm regards,
Metropolitan Touring
Really good
17 juli 2025
Antwoord van Metropolitan Touring
Dear Xavier,
Thank you for your kind words!
We look forward to see you again on your next adventure!
Warm regards,
Metropolitan Touring
Metropolitan Touring Rating
the company representative Diego was quite personable and extremely helpful in assisting with managing all the loose ends. I would rate my experience as quite pleasant.
16 juli 2025
Antwoord van Metropolitan Touring
Dear Emil,
Thank you for your kind feedback! We're glad to hear that your experience was pleasant and our destination expert provided such great service!
We look forward to assiting you again on your future travel plans !
Warm regards,
Metropolitan Touring
Antwoord van Metropolitan Touring
Dear Alfred,
Thank you so much for your kind words and glowing review!
We´ll wait for you on your next adventure!
Antwoord van Metropolitan Touring
Querido Carlos, ¡Gracias por tu comentario! Nos alegra saber que disfrutaste del servicio. ¡Esperamos verte nuevamente en tu próxima aventura!
Antwoord van Metropolitan Touring
Dear guest,
Thank you for your kind words! We're glad to know that our team provided responsive and reliable service, and that your experience was smooth and enjoyable.
We look forward to assisting you again on your next adventure!
Warm regards,
Metropolitan Touring
The Executive that attended my request
3 juli 2025
Antwoord van Metropolitan Touring
Dear Maria,
Thank you for your kind words! We're happy to hear that the destination expert who assisted you made your experience a positive one.
We look forward to helping you plan your next adventure!
Warm regards,
Metropolitan Touring
Anddy was very informative and nice.
26 juni 2025
Antwoord van Metropolitan Touring
Dear Krista,
Thank you for your kind words! We're so glad to hear that Anddy was helpful and pleasant throughout your experience.
We look forward to assisting you again in the future!
Warm regards,
Metropolitan Touring
Knowledgeable, Flexible, and Friendly
Wonderful experience putting together an itinerary for a multi-generational group.
19 juni 2025
Antwoord van Metropolitan Touring
Dear guest,
Thank you for your kind words! We're so glad to hear the planning process was smooth and that our team made it a great experience.
We look forward to helping you again in the future!
Warm regards,
Metropolitan Touring
Antwoord van Metropolitan Touring
Dear Carol,
Thank you for your comment! We look forward to welcoming you soon and hope your experience with us will be unforgettable.
Warm regards,
Metropolitan Touring
Yadira was great
Yadira was extremely helpful and answered all of our questions promptly and efficiently! She put together an awesome plan that we are extremely excited about
13 juni 2025
Antwoord van Metropolitan Touring
Dear guest,
Thank you for your kind words! We're delighted to hear that Yadira was so helpful and that she put together a plan you're excited about. Providing efficient and attentive service is what we strive for, and your feedback truly means a lot.
We look forward to helping you create more unforgettable experiences in the future!
Warm regards,
Metropolitan Touring
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