Mobileshop.com Reviews 

Saw a great deal on Samsung's website for their S26 Ultra with 200GB Vodafone plan that came with Free Buds Pro4 and also the incentive of the 20% off promo.
Order was placed with no issues.
Later told that the order was cancelled with no reason.
Found out (through my own research) that MobileShop handles the security checks for the SIM plan and called them to ask why it was cancelled and was told that the network declined me.
So, I phoned Vodafone. They had no idea why and couldn't see anything on their end because I wasn't purchasing through them.
Tried ordering a few more times using different cards however I am now told that I can't apply for these SIM plans through MobileShop for 90 days......well there goes that promo then..
I tried contacting Samsung directly about this but the only advice they could offer was (TRY AGAIN...) Joke.
Absolute waste of time, I would never use these again
Would rate 0 stars if I could.

So my credit score is amazing and I have lived at my house for 24 years and purchased from Samsung multiple times over the past 6 years, yet these clowns have cancelled my order because I don't meet their criteria. YOU don't meet mine, look at you, 1.5 stars. How have Samsung teamed up with this shower of st. Absolutely ridiculous!

Got an amazing deal for a Z fold 8 through samsung with 400gb on O2 and free gifts worth £300. Paid £350 upfront and samsung took me to this awful partner who delayed my order for 2 days only to send me an Identity verification link that didn’t work first time. Worked second time only to receive an email the next day from Mobileshop saying “the network declined application”. Spoke to O2 they never got my details so it was definitely this shop. On top of that i was advised I cant re apply for the next 90 days. No way to get in touch to ask why i was declined.

To top it all off I appliedsame day through samsung finance and got approved with lower upfront and higher pcm payments.

AVOID AT ALL COSTS.

Mobileshop.com feels less like a functioning business and more like a malfunctioning checkpoint arbitrarily deciding who is worthy of receiving a phone. Orders vanish, communication collapses, and customers are left shouting into the void while Samsung and O2 shrug in the background. If you enjoy Kafkaesque loops, contradictory messages, and the thrill of wondering whether your expensive purchase will ever materialise, Mobileshop.com is the retailer for you.Everyone else should run.

Had a great deal on a Samsung 26 Ultra on the Samsung website with a voda sim. Failed credit check, even with a near perfect score, no explanation or a chance to correct any issues, need to wait 90 days to try again!
What a joke for Samsung, must be losing a load of sales!

Don't waste your time absolute waste of time and a scam. I saw the review but still gave it a shot placed a order for a Samsung s26 Ultra deposit payment was taken out if my account straing away. In the evening I received a email from Mobileshop advising order is on hold because details provided for bank account or personal details are incorrect. Called them back on the morning they took my card and bank details over the phone which I wanst to happy about and advised a credit check will be completed. Few minutes later I received a text message with a link ask for passport or driving licence photos I uploaded them and 20 minutes later I received another email advised my order has been cancelled because I have failed the credit check. What an absolute bull511it I work for a credit company and I checked my account no one attempted to carry out a credit on me. I called samsung they advised it noting to do with them call mobile shop I called them they advised the credit checks are completed by the network provider and nothing to do with them.
I have used samsung.com for a lk g time but this is the last time as I wanted almost 2 days running around these scammers

I ordered a samsung s26 paid up front for device and was sent a confirmation email. The next day they told me I had failed a credit check but knew this could not be correct. After checking several credit reference agencys no such credit check was requested. The worrying thing is they asked me to take a securiy photo and send it in but eas never made aware if this information eas wiped so worried now about a data breech.

Avoid Avoid!!

This Samsung and mobile shop Collab is a joke. My s26 order on 'pause'. Asking for alternative email. Gave it, No communication, no refund, no phone or contract.

I have seen from other reviews this has been going on for long time aswel something wrong straight after placing order.

Bad experience with them , have so many emails about the order and later on sorry you failed security check. Called them , sorry you are blocked etc. I m credit score is very good

Absolutely terrible experience from start to finish.

I placed an order for a mobile phone and was told it would arrive the next working day. Instead, the order was put on hold. When I called to find out why, I was told it was because I already had an O2 number on another device and they needed to investigate further.

I was then advised that if I cancelled the order and reordered, stating that I did not have an O2 number, the issue would be resolved. I followed their instructions, only for the new order to be put on hold again. This time, they requested identification, which I provided immediately. After that, I heard nothing for five days.

Seven days later, I discovered they had simply refunded the order without any explanation. By this point, my old phone had completely broken, which was the whole reason I needed a replacement urgently.

I decided to give them one final chance and placed another order. Once again, I was promised next-day delivery. When that day arrived, I received an email saying there was a delay. I called customer services and explained the entire situation. The advisor confirmed they were carrying out checks on my account, which would take another two working days. When I explained these checks had already been completed before they cancelled my previous order, I was told they might cancel it again and that I may no longer be able to order from them at all.

I am genuinely shocked that a company can operate like this. I run my own business and simply wanted to buy a phone. Instead, I have wasted weeks dealing with delays, poor communication, repeated checks, and cancelled orders.

I will be taking my business elsewhere and will never use this company again. Avoid at all costs.

Awful service so far. Offering deals they don't appear to be able to fulfil. I'm still waiting for my Samsung S26 Ultra. Passed credit check immediately then further checks apparently. Still waiting and I keep receiving automated messaged saying I can still cancel. I've never known it take as long to get a phone but I'll stick it out and see what happens.

Get ready...
Ordered via Samsung
Phone due today
Heard nothing
Rang Mobileshop
I failed security check yesterday apparently
Samsung gave them the wrong DOB, but she not able to share what DOB they gave
She couldn't answer why I had not been notified
When asked why it had then not been cancelled she decided that the 'auto cancel' their end hadnt worked on this occasion and it will need to be done manually on Mon now
I asked to cancel, you can't

We all know they had the right DOB, there was no security check and so on...

She was less than impressed when I told her point blank this is a load of lies and they are a scam company and to put herself in my shoes and ask herself if she would not think the same

I have now cancelled via Samsung as I can't entertain these jokers!

Same experience as everyone else ordering via Samsung. You're not even told that Samsung will wash their hands of the order once placed and they have nothing to do with fulfilment.

Phone was supposed to be delivered yesterday but I heard nothing. On calling them I'm given a story about how it has been flagged to "IT". How can an order be flagged to IT?! Then I'm told I can ask questions or even speak to O2 about it, and that some customers are still in limbo after many months. Like that is acceptable?!

It's shocking that these guys are part of AO.com - and extremely telling that we get no responses to the feedback on here!

Ordered a phone through Samsungs website with a contract. Had an email straight away confirming my order and then absolutely no contact since. The website let me book and pay for next day delivery and a week later I haven't even been contacted to say the phone has been dispatched. You can't speak to anyone who knows what is going on and all samsung say is its out of their hands. DO NOT ORDER DIRECT FROM SAMSUNG WHILST THEYRE STILL USING THIS JOKE OF A COMPANY

Can't give zero stars.
Money has been debited from my account but no mobile has arrived. Rang Samsung & mobileshop. Who informed me of a technical difficulty. When I enquired what " the technical difficulty " was they said they don't know. Is this really a tech company dealing with mobiles that don't even understand their own systems?! AVOID AVOID AVOID THIS COMPANY!

Absolute shit show . Incompetent company . order processed then put on hold saying I used to hold a 02 account gave them the details and phone number but still on hold . Asked for a alternative email 5 times which was sent and still no further forward . Contacted o2 call centre also very unhelpful and in the end said maybe you would be better staying with Vodafone. I agree Absolute joke of a company avoid at all cost .

Dont appear to be able to give 0 stars. Poor company. Ordered a phone through Samsung to be delivered next working day. Held up by Mobileshop. No way to contact them at the weekend despite them contacting me at the weekend. Answerphone directs to website for opening hours....website doesnt contain any information at all. Called on Monday morning to be told they cant speak to their own department who requested further info and to wait 48hrs for them in case they need further info.

Awful service, awful website.

Absolute rubbish. Apparently I have failed a credit credit and had my cancel ordered which shows very similar to what other people have experience. I would never use them again.

Wish I could give minus stars. Ordered samsung s26 ultra with stackable vouchers and got a great deal through Samsung. 1st time had no issues but then decided to cancel and re-order for better deal and free case. Order was delayed then cancelled without reason. Now the vouchers no longer work and I missed out on a great deal. Shambles of a company. Rejecting credit checks for no reason. Stupid.

Terrible to deal with. Lots of hoops to jump through. Very suspicious. Orders processed and cancelled. Deals too good to be true? My advice: AVOID