Mobileshop.com Reviews 

Like many other reviews on this platform, ordered a Samsung Galaxy S26 with a 24 month contract via the Samsung official website and received an email saying the order has been cancelled because the network declined the application, which makes zero sense as I have a perfect credit history. Definitely something dodgy going on, these guys are scammers!!

Beyond incompetent - like others I’ve had a similar experience where something as simple as ordering a phone on contract is near impossible. Why would Samsung partner with such a terrible company? Got told I had an account with O2 before (I don’t now but did), they told me I don’t and that the number was wrong. Given a number to call and it’s the wrong number. I will cancel, it’s not worth it. Plenty of competent phone retailers who don’t behave like this.

They are canceling orders citing failed credit checks, only for the network provider to call you directly two hours later to sell you a contract. This "failed check" then ruins your credit or prevents you from applying elsewhere for 90 days. I’ve seen this happen with Three and O2 deals. Stay away!

I ordered samsung galaxy s26 ultra 1tb deal with almost no upfront cost. 41/m three network 24 months
They sent a link for identity check to upload id and live selfie.
Got my order within 7 days, it took 7 days as it was a popular deal and stock was low .
I read bad reviews about them they can be personal experience but I can assure they are reliable giving 1 star is not fair due to failure of credit checks.
So they are reliable, no scam, follow there instructions and give information they need within time limits as i got 2 days
Ignore bad reviews.
Thanks a lot mobileshop.com

I placed an order with Mobileshop on Saturday evening, I was directed to Samsung to place the order and received emails from Samsung and Mobileshop (part of the AO group) confirming my order. My last two phones were on great deals from what is now AO so the great dwal didn't strike me as being too good to be true. I was unsure if they were open on Sundays but didn't hear anything on Sunday, prompting me to look at Trust Pilot - I thought I'd made a big mistake when I saw Trust Pilot but first thing Monday morning I had a message to say I'd passed the credit check and a message from 02. All that was needed then was a security check and they advised if that was successful the next message would be a dispatch email from Samsung which came last night and the phone arrived via DPD this morning (Tuesday). I have no hesitation in recommending Mobileshop for amazing deals!

Firstly, if you've bought a deal through Samsung that is being facilitated by Mobileshop, don't panic. My experience was problem-free and efficient. I suspect the bias in these reviews is that for everyone who has had zero problems, it's not worth reviewing, but for those that have had problems, they will understandably come here to voice their frustration. So don't worry or panic just because of these reviews.

This company is straight up a SCAM. I have purchased a device from Samsung an unfortunate this scam company is working with them. I have a perfect credit score and already a contract with the provider. Yet they dare to say my credit check was unsuccessful and cancelled my order.

Obviously some sort of scam group, there is no way I failed a mobile credit check yet that's the reason they cancelled my order. SCAM group, leave well alone

Bought a new S26 direct from Samsung with a '3' mobile advanced plan contract.
When the plan was set up the plan was the '3' Lite plan not advanced.
Samsung said contact '3' and then '3 siad contact Samsung.
No one will take responsibility and sort this issue out!

I wish there was a way to give -ve rating. Placed an order with Samsung with O2 SiM plan which was cancelled due to a date of birth typo (thats what O2 told during the verification call). Mobileshop then placed a 90 days restriction to place the order again with samsung.
Noyt sure why a company like Samsung has Mobileshop mediating for it with the pathetic customer service and offering no solution at all.

Awful - don't use. AVOID AVOID AVOID! Said I failed credit check when I have a 600+ credit score. Absolute incompetence at its best.

Totalmente inaffidabile. Acquisto un cellulare versione pro e arriva in versione classica, oltretutto spedizione molto lunga. Il venditore non risponde MAI al telefono, via mail saltuariamente e solo se fa comodo. Rimborso dopo quasi due mesi non ancora arrivato. Pessimo venditore e pessimo servizio clienti.

Samsung is such a serious company on the market, I don't understand why it cooperates with such an idiotic company as Mobileshop, it's a failure for Samsung because it loses many customers due to very bad cooperation with external companies

After I ordered s26 ultra I read reviews and thought Id made a huge error and thought about cancelling. Got phone within a couple of days and 24 month contract with 02. No hitches or hold ups. Glad I didn't cancel order

I have good credit score but Still they cancelled my samsung phone order 2 times without any explanation. I was waiting for this phone so long. Totally rubbish company

Try to get a phone contract through Samsung.co.uk, but they keep saying: 'We're unable to process your order as it has failed to meet our internal credit and security criteria'. Try to contact Samsung directly but they just say it is a technical error and reorder. I did 4 times but always the same result. I do not understand why samsung is using this company. Avoid.

Very bad customer service. Felt like an interrogation. He seemed offended when I asked him what his role is in this phone call since I've been referred by samsung to call you before any further notice

If I could give 0 i would! phone purchased through samsung s26 ultra with free buds with 02 pre order
then the email which you think hmmm call us to do some checks,googled the number its legit,phoned them today loud phoneline poor English couldn't understand failed the checks
I have great credit and was with 02 6 years ago avoid like the plague

If I could give negative stars I would. Absolutely terrible. Order for a contract via Samsung/ Vodafone cancelled multiple times even when sent passport etc and have excellent credit rating. Mobileshop adviser said I failed security checks! But wouldn't say why or pass on to "security company".
Totally worthless company....recommend avoiding at all costs.

DO NOT BUY A PHONE FROM SAMSUNG WITH A CONTRACT VIA THESE COWBOYS. NO IDEA WHAT THEY ARE PLAYING AT BUT I GOT DENIED A CONTRACT VIA 02 THEY SAID DIDNT PASS CREDIT CHECKS SO CANCELLED MY ORDERED SPOKE TO 02 AND THEY HADNT EVEN DONE CHECKS, THESE GUYS ARE SCAMMERS AVOID HAVE REPORTED THEM AS FRAUD SAMSUNG NEED TO STOP USING THEM