Terrible customer service. They claimed their ordering system glitched my purchase and to order the same things again. Their system glitched AGAIN and no one will contact me via customer service to... Toon meer
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Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. That's three items that way about 3lbs all together. They offer discounts t... Toon meer
Bedrijf heeft geantwoord
It’s a scam. The clothes arrive smelly, damaged, wrapped in cheap plastic and in none of the packaging you’re used to from ModCloth. Worst of all, the clothes are shipped from the ModCloth Returns Dep... Toon meer
Bedrijf heeft geantwoord
Reading other reviews and didn't realize ModCloth was purchased by another company. Whatever. I have purchased items since 2016 and was pleased then that the plus size shirts/tops were cotton blends a... Toon meer
Bedrijf heeft geantwoord
1,5
Zeer slecht
288 reviews
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Wish I'd checked these reviews before…
Wish I'd checked these reviews before ordering :( Just lost an hour of my life dealing with the most UNBELIEVABLY complicated returns process (for an international return) which is going to cost me a ton of money, for a bunch of shoes NONE of which fit me. I get that shoes are hard to buy online, but the sizing just seems mad. I really wouldn't have bothered ordering if I knew what a nightmare it would be to deal with the returns process. I don't think these guys are ready to do international ecommerce, particularly since their sizes are all over the place. Don't get distracted by the cuteness (they are cute, if over-priced), it's not worth the misery.
ETA: It took TWO MONTHS to get my refund back, and only when I chased them through online chat. Refund was then issued almost immediately. Was the intention to hope I'd forget about it and not pursue my refund? Such a shame. I love the aesthetic of this brand and the values of multi-size models etc but it just seems they're woke on the surface and shady underneath.
5 oktober 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, there. I'm very sorry for any inconvenience. International returns can be set up through our website (https://bit.ly/2YkzwBJ), and I apologize if the process was unclear. I will be sure to share your feedback about that, as well as the sizing of your items, with the appropriate teams. Sizing can vary from item-to-item, as we carry products from many different brands. In the future, if you ever need assistance with sizing before you buy, our ModStylists would be glad to assist. They are product experts, and can offer the best advice. You can reach them here: https://bit.ly/2Ypmr9W
I just had a baby four months ago
I just had a baby four months ago, so my sizing is everywhere. I had to order from ModCloth 3x to realize NONE of their clothes are going to fit me right at this time (I’m 5’4 and 143lbs atm) and I should just wait to order anything else, since again I’m at order # 3 that I’m waiting on a refund… my problem is I sent my first order back right away September 6th and haven’t heard ANYTHING BACK FROM MOD CLOTH… i have over 1000k in money waiting on returns and I’m TERRIFIED MODCLOTH ISNT GOING TO HONOR IT.. I can’t get someone to help me or reassure me I’ll get refunded.. I have my FedEx receipts but nothing from ModCloth…
Help.
24 september 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Trina. I’m sorry to hear that your items didn’t fit as expected, and that you haven’t yet received a refund. It can take a bit of time for returned packages to reach us, and a typical processing time for a received package can be up to 14 business days, per our return policy (https://bit.ly/3i1jwev). Our Customer Care team would be glad to check on your return status. They are currently experiencing extremely high volumes of emails, so the quickest way to be assisted is via phone at 888-495-9699 or chat, which you can access by clicking the “M” icon at the bottom-right of any page you’re browsing on the site. They are available from 9am-8pm ET, Monday-Friday, and will be sure to look into this for you, as soon as they are able.
Ugh this place
Ugh. The stuff on Modcloth always looks so cute, but I find the quality isn't always there. Also, the sizing can be way off. BUT what happened this past week was really over the top - I returned a dress and was only given a partial refund. I've been trying to reach someone in customer service to sort out what happened, but no one will get back to me. Literally been trying for a week to talk to someone. BEWARE OF SHOPPING HERE.
21 september 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, there. I’m very sorry for any frustration, and for any trouble with getting in touch with our Customer Care team. They are a small group, and are currently working through extremely high volumes of incoming messages. Please rest assured that they are working to get replies to everyone, as quickly as they are able. For immediate assistance, please give them a call at 888-495-9699, or chat with them by clicking the “M” icon at the bottom right of any page you’re browsing on the site. They are available from 9am-8pm ET, Monday-Friday, and will be glad to look into this, as soon as they are able.
Can't find return shipping label
Edit: Although they don’t answer their phone, chat, or email, I was able to get the help I needed from the reply to this review. +1 star. Seriously, staff your customer service better so we don’t have to resort to using trust pilot in the first place.
I am unable to find my shipping return label in the returns portal. When I click "print returns slip" all that comes up is the packing slip and not the shipping label. When I click the tracking number below, all that comes up is fedex's website with the message "No record of this tracking number can be found at this time, please check the number and try again later. For further assistance, please contact Customer Service." please help!
16 september 2021
Review zonder uitnodiging
Antwoord van ModCloth
Update: I’m very sorry to hear that you weren’t able to get in touch with our Customer Care team, Olivia. They are currently working through extremely high volumes of incoming messages, and working hard to get replies to everyone, as quickly as they are able.
Hi, Olivia. I’m sorry for any confusion. In order to receive your shipping label, you will need to click the number that is listed below where it says “DOWNLOAD SHIPPING LABEL”, which should be off to the right of the links you previously clicked. If you need any further assistance, please contact our Customer Care team. You can reach them at 888-495-9699, or via chat by clicking the “M” icon at the bottom-right of any page you’re browsing on the site. They’re available from 9am-8pm ET, and will be glad to help.
I purchased from this company and I…i ordered it 12-07-2021 I ordered a parcel over a month ago helpline⁶⁰⁷⁴³⁸³⁴⁹⁸
i ordered it 12-07-2021 I ordered a parcel over a month ago. Shipping labels were generated but the shipping company tells me the parcel has not been delivered to them yet.I have emailed customer service twice with no reply.I went to their official site of this company and I found this helpful info which .is and after a long chase, I got my amount back shipping details as well DO NOT BUY FROM THIS
15 september 2021
Review zonder uitnodiging
Extortionate shipping prices
I've tried several times to buy blouses from Modcloth but I always stop once I get to the shipping price. In which universe does it take $9.99 (standard shipping) to ship a thin blouse within the US? It's extortionate compared to other online sites. 'Free' shipping if you spend $125 is NOT free shipping.
10 september 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, there. I'm very sorry for any frustration. We did recently have to make some changes to our shipping costs, due to some of our increased costs and in order to continue to offer free returns, as we know how important those are to our customers. Please rest assured that your feedback will be shared with the appropriate teams.
Shein fabric and quality for 100% more
The fabric is so cheap!! And it’s made in China. Probably from the same factory as shein! Not to mention none of their sizes are accurate and they’re expensive as hell. Not worth your money at all!!!
9 september 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Kathryn. I'm sorry for any disappointment with your items. Our items are made all over the world, and we take the quality of our products very seriously. When it comes to sizing, we do get items from many different brands, so it can vary from product-to-product. If you ever need assistance with finding the right fit, our ModStylists (https://modcloth.com/pages/modstylists) are always happy to help. Please rest assured that your feedback will be shared with the appropriate teams. If you need any help with setting up returns, please reach out to our Customer Care team. They are available from 9am-8pm ET, Monday-Friday, here: https://modcloth.com/pages/contact-us
Modcloth still has cute stuff and great…
Modcloth still has cute stuff and great sales and discounts, it's just a lot of trial and error, I hope they don't hate me haha I have to return a lot due to the sizing being off, even when I read the chart. It's super hard to find a well-fitting garment.
3 september 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Sarah. I'm sorry for any size and fit troubles you've experienced! We do get items from many different brands, so sizing can vary from product-to-product. Please feel free to reach out to our ModStylists for any help with finding the right fit before you buy. You can find them here: https://modcloth.com/pages/modstylists
Customer Serivice Difficulties
Edit: After submitting this review I was given my refund and notified by text within 15 minutes. Still no answers to my calls or emails or chats. Items are mailed promptly and of good quality.
No one answers the phone, I'm on hold for hours. I've sent 2 emails weeks ago and no replys. I tried to use the chat feature on the website but it says no one is available. I just wanted my return to be processed that I mailed back a month ago. Disappointed and wont be shopping here again.
2 september 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Paige. I'm sorry for any trouble with getting in touch with our Customer Care team. They are a small group, and they're currently working through extremely high volumes of incoming calls, chats, and emails. Please rest assured that they are working hard to get responses to everyone, as quickly as possible. If you are receiving a message that no one is available, you may be reaching out outside of their hours. The team is available from 9am-8pm ET, Monday-Friday. There may be a bit of a wait to get in contact, but our Customer Care Advocates will be glad to assist with your return, as quickly as they are able.
I purchased from this company and I…
I purchased from this company and I just got it in today and it wasnt what I ordered they send me a wallet instead of what I purchased and I have the reciept to what I purchased and I called customer service nobody answers their phone doesnt matter what time of the day I call nobody answers. And I live in the eastern time zone. And nobody I mean no body I get a recording someone be with you shortly. This isnt right for them to send me a wallet that isnt what I ordered.. and charged my credit card the amount of what i purchased for the wallet. Something isnt right here I want what I purchased.
19 augustus 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, William. I'm very sorry for the mix-up with your order. Please rest assured that if you were sent the incorrect item, we will be sure to make that right for you. Our Customer Care team is a small group, so there can be wait times when you call in, as they work to get to everyone who is reaching out. The team is available at 888-495-9699, or you can chat with them, by clicking the "M" icon that will appear at the bottom-right of any page you're browsing on the site. They're available from 9am-8pm ET, Monday-Friday, and will be sure to look into this, as quickly as they are able.
I’ve been shopping with ModCloth for…
I’ve been shopping with ModCloth for about 10 years. I remember it being pricey, but the pieces were of such good quality that it was justifiable. I still have and wear a few pieces I got about 8/9 years ago because they’re still in great shape. This has changed significantly in recent years. I’ve noticed a tremendous decline in quality over the last couple of years. In my last order, the pants buttons came off after one wear. The pants are of a strange material that doesn’t wash/dry well. The heels of the boots I purchased came off after two wears and I had to take them to a cobbler to be fixed. The other pair of pants were fine. Nothing too special, fit fine though. Coupled with the angry feminist messages, I’ve lost my interest in shopping with them. Not every woman wants shirts about feminism, wine, or cats. I wish you guys didn’t become fast fashion. It’s a shame.
16 augustus 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Mary. Thank you for reaching out with your honest feedback. I'm sorry to hear that your items were not the quality that you expected. Please rest assured that we take quality very seriously, so we will be sure to share your words with the appropriate teams. If you need any assistance with your items, please reach out to our Customer Care team, who will be glad to help. You can reach them from 9am-8pm ET, Monday-Friday, here: https://modcloth.com/pages/contact-us
customer service doesnt care
Ive been trying to get a hold of customer care because the website wont let me into my own account. I have the right email and password but it still wouldnt let me in. even when I asked for a password reset I'll enter my email and it will lead me right back to the home page. this truly irritates me because I've been buying from Mod cloth ever since they had a pop up in L.A. so again, no responses back and cant use my account. sad
3 augustus 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Aby. I'm very sorry for any trouble with getting in touch with our Customer Care team. They are a very small team, and are currently working through extremely high volumes of emails, so responses may take a bit longer than usual. Please rest assured that they are working hard to get responses to everyone, as quickly as possible. In terms of your account, we did recently make some updates to the site, and in that process, old account information did not automatically transfer to our new system. More information about this can be found on our FAQ page, here: https://modcloth.com/pages/faq
Our team is happy to assist with your account. For speedier assistance, please give them a call at 888-495-9699, or use their online chat, by clicking the "M" icon that will appear at the bottom-right of any page you're browsing on the site. They are available from 9am-8pm ET, Monday-Friday, and will be glad to help, as quickly as they are able.
I used to love Modcloth
I used to love Modcloth; I have so many pieces from them that I wear on a daily basis. The quality has never been perfect, but nothing in this last order fit well. All of the dresses I ordered were too big or too small, weren't proportioned right, had bad stitches, had no lining in lightweight fabrics, or had no pockets. I had to go out of my way to get them to issue me my refund, even though they've had my returned items for 12 days! Between this, the website losing customer information and faves, and no longer being able to exchange items instead of returning them, I will NEVER shop here again.
2 augustus 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Skye. I'm very sorry for any disappointment with your recent order. Our returns team is a bit behind at the moment, and returns can currently take up to 14 business days to be processed, as noted on our Returns Page (https://bit.ly/3jcXepK). Please rest assured that we have not lost past customer information- it did not transfer automatically into our new system, but we are still able to access it on our end, if necessary, and our team is working to get it manually restored to new accounts, as quickly as they are able. We are also working to get a new feature in place for you to save items similar to a Love List or Wishlist, and we hope to have that up and running soon. I will be sure to share your feedback regarding the quality of your items, as well as our recent site updates, with the appropriate teams.
Good customer service
Good customer service, good products for the price. Cotton dresses are not the best quality. But they returned my money in the minute I complained about the quality.
27 juli 2021
Review zonder uitnodiging
They do not refund you!
Don’t shop here if you are looking for a website where returns are easy. The customer service phone calls here are not functioning- NOBODY picks up the call. If you email them, they do not respond to your email about the status of returns until they receive a dispute you open with your credit card company.
I returned two orders, and they received both returns based on the FedEx tracking they provided at least a month or 20 days ago, and so far, I have not received any refunds from them. I disputed the charges, and they wanted me to drop my dispute first before refunding me- even though they knew they could refund me first and tell the bank that the dispute is resolved.
This used to be a good website, but currently it is a terrible online retailer.
30 juni 2021
Review zonder uitnodiging
So disappointed in this company which I…
So disappointed in this company which I used to dearly love. :( I made a purchase in mid-May and ended up needing to exchange the sizes on two items. Sent them back as instructed by ModCloth and received correct sizing, but I was charged twice in the process and am still awaiting a refund for the original items that didn't work out. They have had the returned items since Monday, June 14th and still no refund. I've been given the same excuses when I talk to customer service and have had quicker refunds issued through companies like SHEIN, which are based in China. So ridiculous! Customer service just provides the same generic answers each time and doesn't really help you.
Between losing all of their customers' saved favorites and data, reviews going away, and the customer service issues I've encountered, I really wish they would get their act together. Been a long-standing customer of ModCloth but this has really soured them as a company for me. :(
24 juni 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, there. I'm very sorry for any frustration regarding your orders and your return. If you still haven't received your refund, our Customer Care team will ensure that this is taken care of for you. Our returns team has been a bit behind recently, due to our system changes and high volumes of packages. But please rest assured that we will not leave you without your refund for returned items. In terms of past account information, we are working on getting as much of that manually restored as possible. It will take a bit of time, but we will have it restored as quickly as we are able. Reviews are now back on the site, and we hope to have a feature similar to our past Loved Items and Wishlist up and running soon. We appreciate your honest feedback, and will be sure to share it with the appropriate teams.
I ordered something over a week ago and…
I ordered something over a week ago and i have received no communication from ModCloth with shipping information. I went to check on the website and they expect you to download an app to track shipping? Why make it hard for your customers to do basic things like shipping? 0/10 do not recommend. This will be my last order with ModCloth as their clothes are too cheaply made for the hassle. I can get better clothes cheaper and faster pretty much everywhere else on the internet.
5 juni 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Carrie. I'm very sorry for the wait with your order, as well as any frustration regarding tracking. Orders were a bit delayed after our recent site and systems updates, so some took longer than usual to ship. In terms of tracking, downloading the app is not required to see your tracking information - it is an option provided by the system that hosts our website, but you do not have to download it in order to track your packages. I hope that your order arrived and worked out for you, but if not, our Customer Care team will be glad to assist. They are available from 9am-8pm ET, Monday-Friday. In the meantime, I will be sure to share your feedback with the appropriate teams.
First and last order with ModCloth
I placed an order on April 28, 2021. It shipped and arrived. I didn't like the pieces and emailed, called, and chatted to return. Over 10 days of no response, I contacted my credit card company to dispute the charge. Finally, someone emailed me and said they were really sorry and overloaded. As well, that someone else would contact me about the RA. I am sensitive to being overworked, but you can't run a business this way and I'll never return.
24 mei 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, there. I'm very sorry for any frustration. We recently made some updates to our site and systems, which caused our Customer Care team to receive extremely high volumes of incoming calls, chats, and emails. Please rest assured that these longer response times are not typical, and our team is working hard to make sure everyone receives responses, as quickly as possible. I will be sure to share your feedback with the appropriate teams.
Steer clear of this company.
Despite choosing "expedited shipping," the gift that I ordered three days ago still hasn't shipped. Get your sh-t together, Modcloth.
15 mei 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Matthew. I'm very sorry for any trouble with your order. After our recent site and system updates, shipping was a bit delayed. I hope that you received your order and that you were able to get in touch with our Customer Care team regarding the expedited shipping. If not, please give them a call at 888-495-9699, or chat with them by clicking the "M" icon at the bottom-right of any page you're browsing on the site. The team is available from 9am-8pm ET, Monday-Friday.
Who is in charge of this company???
Very disappointed with Modcloth. Horrible customer service!!! I have been trying to see about returning an item I purchased and cannot seem to get a response from anyone. I have tried contacting them by email and by phone and through the online chat option, and have gotten nowhere. Please honor your words and directions that you have placed on your website and let your customers be able to contact you. You should have the decency to respond back.
14 mei 2021
Review zonder uitnodiging
Antwoord van ModCloth
Hi, Parish. I'm very sorry for any trouble with getting in touch with our Customer Care team. After our recent site update, the team was receiving extremely high volumes of incoming calls, chats, and emails, and doing their best to get back to everyone, as quickly as possible. I hope that you were able to get in touch, but if not, please reach out via phone at 888-495-9699, or via chat, by clicking the "M" icon at the bottom-right of any page you're browsing on the site. They are available from 9am-8pm ET, Monday-Friday.
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