Mytimerewards Reviews 

472
TrustScore 3 uit 5

2,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent customer service. They answer phone queries quickly and efficiently. Easy website to navigate. I've used it mainly to book Trainline tickets for 10% off which really adds up if you're making... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Biggest con I have ever come across. I signed up for this think I'd receive some money back after buy some pizza on the Dominos pizza app. I didn't receive any money back and instead they charged... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The cashback is usually higher than other cashback sites. As long as you make a purchase each month to get the monthly reward, there's no cost for being a member. Everything works the way it is des... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Like many others, I had no idea I was subscribing to this company via Trainline until I noticed an £18 charge on my debit card. I've emailed their customer services to cancel but I'm not hopeful for... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

My Time Rewards is a leisure savings programme that helps you do more of what you love and save money. Members can save up to 25 percent on leisure activities.


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

472 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,9

Alle reviews

(472)

99 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, thanks

20 november 2025
Logo Mytimerewards

Antwoord van Mytimerewards

Thank you for your 5-star review! We're glad to hear you have a great experience.

Beoordeeld met 5 van de 5 sterren

Good Cashback site

10% of on many retailers, 2for1 on days out, monthly bonus and many more benefits.

29 november 2025
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Antwoord van Mytimerewards

We're happy you find value in the discounts, offers, and bonuses. We appreciate you sharing your positive experience with these benefits.

Beoordeeld met 5 van de 5 sterren

The cashback value is excellent…

The cashback value is excellent compared to quidco and topcashback. Only if I knew a long time ago. I would have save loads as I am a huge online spender.

19 november 2025
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Antwoord van Mytimerewards

We're happy to hear that you find our cashback value excellent. We appreciate your feedback and are glad you're saving with us now!

Beoordeeld met 5 van de 5 sterren

Totally recommend

It’s the first program that it’s a trust! Very good you receive everything thy say

17 november 2025
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Antwoord van Mytimerewards

We're happy to hear that you trust our program and receive everything as expected. Thank you for sharing your positive experience with us!

Beoordeeld met 5 van de 5 sterren

This company delivers what it…

This company delivers what it advertise.the process is smooth , efficient and effortless. I was advised the cash back will be credited to my account in 10 working days and it was done way before the turn around time. This platform is executing well and if it follows the same path in the coming years it will be a massive success and growth for the team and organization. Thank you from happy customer.

8 november 2025
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Antwoord van Mytimerewards

We're happy to hear that the process was smooth and efficient. It's great to know the cashback was credited quickly. We appreciate your positive feedback and are glad you enjoyed your experience. Thank you!

Beoordeeld met 3 van de 5 sterren

Reasonable response from company

In fairness, I got my money back of this company fairly quickly after lodging a complaint! I am still puzzled as to how they got access to mg credit card number after buying a trainline ticket! I hope the company can make their offer a bit clearer to potential customers who don't read the small print!

15 november 2025
Review zonder uitnodiging
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Antwoord van Mytimerewards

We appreciate you bringing this to our attention and are glad your concern has been resolved.

Please know that we have no way of charging your card unless you have completed the sign-up form and agree to the terms and conditions. https://www.mytimerewards.co.uk/

For any questions, don't hesitate to contact us: https://www.mytimerewards.co.uk/contact-us

Beoordeeld met 1 van de 5 sterren

I signed up for the free NX Rewards…

I signed up for the free NX Rewards cashback offer through National Express. After cancelling my NX Rewards membership, I was surprised to be charged by MyTimeRewards, even though I never knowingly signed up for both companies. My NX REWARDS account I had already asked for cancellation. The link between NX Rewards and MyTimeRewards is unclear and feels misleading. Reading the other reviews confirms there is an unknown data transfer happening when people sign up for cashback or discounts.

13 november 2025
Review zonder uitnodiging
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Antwoord van Mytimerewards

Hi Begum, thank you for leaving your review.

Unfortunately, we're unable to identify a membership using the details you provided. If you could send us an email to mary@mytimerewards.co.uk, we'll be able to help you further.

Thank you and kind regards,
My Time Rewards

Beoordeeld met 5 van de 5 sterren

An absolutely great provider

An absolutely great provider! Uncomplicated processing, great benefits, perfect and fast customer service! I am thrilled and can only recommend time rewards without reservation!

7 november 2025
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Antwoord van Mytimerewards

We're happy to hear that you had such a positive experience! It's great to know our uncomplicated processing, benefits, and customer service met your expectations. Thank you for your recommendation!

Beoordeeld met 1 van de 5 sterren

I was being scammed

I was being scammed! I was appalled to discover that £18 was deducted weekly for August, September, October and November without my consent, despite not providing a credit card number. I am perplexed as to how they obtained my credit card number, as I never join the membership. Is illegal!

23 augustus 2025
Review zonder uitnodiging
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Antwoord van Mytimerewards

Hello Joy,

I acknowledge your concerns and will address them promptly.

Only if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made extremely explicit on the signup form that our programme is a paid membership subscription, could we have acquired your information and authorization to charge your account.

Thank you for providing details to locate your membership. However, we cannot find a membership using the information you gave to us. Please provide us another email address or your membership ID. Please send these details in an email to mary@mytimerewards.co.uk.

Kind Regards,
My Time Rewards

Beoordeeld met 1 van de 5 sterren

Trainline should end their association with this scheme

Like many others I feel this company behaves unethically. I have used other cash back schemes without issue. This bunch (via Trainline) sneakily sign you up for a subscription and you don’t realise until that first £18 leaves your account. Horrible company. Trainline should be ashamed of being associated with this.

25 oktober 2025
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Antwoord van Mytimerewards

Hello Helen, we appreciate you letting us know about your concern.

Please know that in order to be a member of My Time Rewards, you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period.

For us to help locate your membership, please share more details through the request we sent here on Trustpilot or via email to mary@mytimerewards.co.uk and we'll do our best to help.

Beoordeeld met 1 van de 5 sterren

A fraudulent company committing calculated theft

I opened an account with this company.

I was "rewarded" with welcome bonus, and the monthly bonus.

When I next tried to login to claim it. An alert came up to say "Your account is no longer active".

Because I had no account. I could not log in to change my details, or claim my reward.

The company have reopened the account without my consent. Collected payment from my bank, took away my welcome reward and monthly bonus.

The fact they blocked me from logging in, show that it was a calculate theft.

Disgusting.

I am reporting this company to action fraud. Stay clear or you to will become a victim.

my time rewards has been given evidence and is fully aware of the issue.

31 oktober 2025
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Antwoord van Mytimerewards

Hello there, thank you for bringing this to our attention.

Please know that we are here to help investigate what happened with your membership. If you could share your email address or membership number through our request here on Trustpilot, we'll be happy to assist you further and provide more details.

Beoordeeld met 1 van de 5 sterren

Scammers legal or not.

Didn’t even realise i was being scammed. They’ve taken over £100 off me because i trusted the Trainline app. More fool me. Their emails are in the tiniest unreadable print and now I’ve cancelled I’ve had an email saying (in small print) that I’ve also have “membership with us for another programme(s)” Do I ?! I think not. But I have to contact them to find out which one(s). Biggest scam I’ve ever come across. Have changed my credit card through my bank’s fraud section.

Update: prior to the company’s response I telephoned the number provided on the last email I received. I spoke to a lady who was very helpful and hopefully things will be sorted out. I provided them with appropriate security details.

A few things I’ve learnt: you can claim any funds you’ve paid if you’ve never used the system. Three months payments can be put into your bank/card within 4 working days, the rest will come after you complete a claims form that will be emailed to you (I’ve yet to receive this). If this happens then I’m impressed with the customer service.
I still have a couple of issues about my signing up. Following an investigation I’ve found I did this when i got my senior rail card. I clicked on the button so I could get £20 off the price.
I’ll have provided my email and address, but not my card details - these must have been passed on from the buying of the railcard (please correct me if I’m wrong).
The last thing I’d raise is that i didn’t just sign up to one company by clicking this button, i signed up to two, the second being Complete Savings. They too have taken money from my card. I’m waiting to see if the claim form covers this company too. I have cancelled this “membership “ through the TimeRewards helpline. I hope anyone reading this checks their statements more frequently than I do and doesn’t ignore relatively small amounts going out of their account thinking they’re just general spend. I’ve learned s very big message and won’t be so stupid in the future.
I’ll update when things are, or are not, fully sorted

29 oktober 2025
Review zonder uitnodiging
Logo Mytimerewards

Antwoord van Mytimerewards

Hi Phil, thank you for leaving your review.

Please know that My Time Rewards is a genuine cashback programme that offers members the chance to save 10%+ cashback on over 1000+ retailers. The only way you can sign up is if you fill out your details manually on our sign-up page, as well as agree to our Terms and Conditions. We try to make it as clear as possible that our programme is a paid subscription and mention this multiple times on the sign-up page, that there is a monthly fee after the 30-day free trial period ends.

Unfortunately, we're unable to identify a membership using the details you provided. If you could send us an email to mary@mytimerewards.co.uk, we'll be able to help you further.

Thank you and kind regards,
My Time Rewards

Beoordeeld met 1 van de 5 sterren

Scammers

Scammers, through Trainline Line. Booked my ticket to London, and then hit the rewards button. Didn’t knowingly subscribe to these leeches and didn’t realise I’d been scammed until they took £18 from my credit card. It’s a well known trick apparently, so why aren’t Trainline blocking them and stopping this from happening to their customers?? I assume that they are aware that this is continuing to happen.

17 oktober 2025
Review zonder uitnodiging
Logo Mytimerewards

Antwoord van Mytimerewards

We appreciate you bringing this to our attention.

My Time Rewards is a membership programme through which members can save hundreds of pounds each year. More resources can be found on our website: https://www.mytimerewards.co.uk/

To be a member of the programme, you must fill out the form which states that a membership fee will be charged after your free trial period. For us to help with your query, please share more details that may help us identify your membership via email to mary@mytimerewards.co.uk and we'll do our best to assist you.

Alternatively, you can visit the website to access your membership and enter the login details you have set up when you signed up for the programme.

UPDATE: We appreciate you sharing details. We have identified your membership and cancelled it to stop future charges. For any questions, don't hesitate to send us an email.

Beoordeeld met 5 van de 5 sterren

Account verification with cashback withheld temporarily

Edit: My account is reinstated after ID verification. They offer a good value for the loyalty service. Thank you for processing the identification request promptly.

Original: They have randomly withheld my cashback earning by suspending the account while they still keep charging 18£ to my card. The customer service seems deliberately slow. I'm still trying to recover it and hope they are not scam. I have sent them all the ID documents and have not heard back yet.

10 oktober 2025
Review zonder uitnodiging
Logo Mytimerewards

Antwoord van Mytimerewards

We appreciate you bringing this to our attention. We are sorry to hear about the cashback issues and the delayed response.

Please know that this review is to ensure that your membership activity is in accordance with the Terms and Conditions. https://www.mytimerewards.co.uk/terms-and-conditions

For us to help, please share more details of your membership through our request here on Trustpilot or you can also send it via email to mary@mytimerewards.co.uk

UPDATEL: We appreciate you sharing more details. We have escalated your concern for further review, and our team will reach out to you via email once their review is complete. Please know that this review is a part of our compliance and verification procedures. These checks are in place to ensure all member activity meets our Terms and Conditions.

Beoordeeld met 5 van de 5 sterren

My time rewards has been truthful and…

My time rewards has been truthful and consistent in their promises

9 oktober 2025
Review zonder uitnodiging
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Antwoord van Mytimerewards

We're happy to hear that your experience with My Time Rewards has been positive, and we appreciate you acknowledging our consistency and promises.

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing, just simply astonishing!!!

9 oktober 2025
Review zonder uitnodiging
Logo Mytimerewards

Antwoord van Mytimerewards

We're happy to hear that you had such an astonishing experience! Thank you for your amazing feedback; we appreciate it.

Beoordeeld met 5 van de 5 sterren

Friendly and helpful

All good. Very helpful.

18 september 2025
Review zonder uitnodiging
Logo Mytimerewards

Antwoord van Mytimerewards

We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it.

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