Excellent customer service. They answer phone queries quickly and efficiently. Easy website to navigate. I've used it mainly to book Trainline tickets for 10% off which really adds up if you're making... Toon meer
Bedrijf heeft geantwoord
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Biggest con I have ever come across. I signed up for this think I'd receive some money back after buy some pizza on the Dominos pizza app. I didn't receive any money back and instead they charged... Toon meer
Bedrijf heeft geantwoord
The cashback is usually higher than other cashback sites. As long as you make a purchase each month to get the monthly reward, there's no cost for being a member. Everything works the way it is des... Toon meer
Bedrijf heeft geantwoord
Like many others, I had no idea I was subscribing to this company via Trainline until I noticed an £18 charge on my debit card. I've emailed their customer services to cancel but I'm not hopeful for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
My Time Rewards is a leisure savings programme that helps you do more of what you love and save money. Members can save up to 25 percent on leisure activities.
Contactgegevens
Duitsland
- www.mytimerewards.co.uk
2,9
Gemiddeld
472 reviews
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Be careful! Scam danger
Be careful, scam!
I signed up and canceled straight away, however, did not get a confirmation via email. Then I realised that I got charged even though I had cancelled for the month! It’s not worth it, just rather don’t signed up in the first place in my opinion.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
We appreciate you bringing this to our attention.
Please know that we are here to help address your concerns regarding your membership. For us to help, please provide details like your email address you used to sign up or your membership number through our request here on Trustpilot or via email to mary@mytimerewards.co.uk
What a joke
What a joke. This is one of those company which takes your money without you Consciously signing something.
There are websites, like national express, where you agree to get some rewards, and you have to tick a small box to agree. But there, in the Terms & conditions, with small text in the corner, they tell you they will charge you. Obviously almost no one reads terms and conditions, so they use this loophole, instead of Clearly & avold Stating that this is a subscription.
Hope you get closed down soon you clowns
29 september 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
Hi Ion, thank you for leaving your review.
Please know that My Time Rewards is a genuine cashback programme that offers members the chance to save 10%+ cashback on over 1000+ retailers. The only way you can sign up is if you fill out your details manually on our sign-up page, as well as agree to our Terms and Conditions. We try to make it as clear as possible that our programme is a paid subscription and mention this multiple times on the sign-up page, that there is a monthly fee after the 30-day free trial period ends.
Upon checking, your membership has been cancelled on 29 September 2025 and it was made during free trial. Therefore, no charge has been made on your account. We also sent you a cancel confirmation email.
If you require further assistance, kindly contact mary@mytimerewards.co.uk.
Kind Regards,
My Time Rewards
This is my 3rd WEEK waiting for my ID…
This is my 3rd WEEK waiting for my ID to be approved. How is this acceptable ? I have waited over 3 weeks, I have been trying to follow up with them after them taking my ID and till date no concrete response whatsoever for the team and they just make you wait and stay silent !
21 DAYS !!! Will file a report with the ICO about taking my ID and not paying up !
7 september 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
Hello Honey,
We apologize for the trouble you've experienced. We take your concerns seriously and are looking into this matter. Thank you for bringing this to our attention.
We have escalated this matter to the relevant team to provide an update on your case. Rest assured that we are actively addressing this matter and will be in contact with you as soon as we receive a response from our Team.
Kind regards,
My Time Rewards
Scam
Scam. Do not sign up they will charge you £18pm without you even agreeing to it.
28 september 2025
Antwoord van Mytimerewards
We appreciate you bringing this to our attention. We're sorry to hear about your concern.
Please share your details from the request we sent here so we could address your concerns or send us an email to mary@mytimerewards.co.uk.
Kind regards,
My Time Rewards
⚠️ Scam Company
⚠️ Scam Company – Unauthorized Charges, Avoid at All Costs!
This company is nothing but a scam. They have been charging me every single month without my permission for a so-called “rewards” membership that I never signed up for. Over a long period of time, they have stolen around £250 from me for absolutely nothing.
I never gave them my bank details, yet they managed to take money directly from my account month after month. This is fraudulent behavior and completely unacceptable.
If you find yourself in the same situation, stay away from this company immediately. Close and change your bank card, and contact your bank’s fraud team as soon as possible to stop further charges.
Companies like this should not be allowed to operate. I am pursuing a full refund and reporting this to the authorities.
22 september 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
Hello there, to be a member of My Time Rewards, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions.
For us to provide details on how you signed up, please share more details through the request we sent here or via email to mary@mytimerewards.co.uk
I was not adequately warned of huge charges.
My Time flashed up when I was trying to renew a railcard on line, ostensibly as a linked discount scheme. So did Complete Savings, which appears to be the same thing. Both seemed at the time to be a free offering from Trainline, and I was not aware of being told of any charges. 10 days later, on 18 September I got emails from both, and only by reading right through to the end did I realise I was about to have £18 taken off my credit card monthly by BOTH! (Yes £36 pcm). The cancellation process seemed easy, once I knew I was being charged, but I am seething at the way my details were taken, and feel seriously misled on charges.
I have taken the extra precaution of changing my credit card. If your debit/credit card is still being charged despite telling them to stop, I suggest asking your bank to cancel the card, and to send a new one with a different number. It’s a pain that I will have to contact other, legit, companies about the new card, but so be it.
18 september 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
Hi there,
Please know that My Time Rewards is a genuine cashback programme that helps members earn a minimum 10% cashback on over 1000+ UK retailers.
To be a member of My Time Rewards, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.mytimerewards.co.uk/.
Upon further investigation, your membership has been cancelled on 18 September 2025 and charge has been made. Additionally, an email has been sent to you confirming the cancellation.
If you require further assistance, you can send an email to mary@mytimerewards.co.uk.
Thank you and kind regards,
My Time Rewards
Affordable Travel and Great Rewards with National Express
I recently travelled with National Express and was very impressed with the service. The journey was smooth, comfortable and affordable which is very important for me as a student. Booking was simple, the bus was clean and punctual and the staff were polite and helpful. On top of that I received £18 compensation through MyTime Rewards which is a huge benefit and really supports students like me
1 september 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
Hello Nymp,
Thank you for the detailed review of how our programme, My Time Rewards, worked for you. We really appreciate it when you tell us just how our programme helps you save more money.
Scam scam scam they don’t want to give people cashback
Hello I have been using the service of my time and today they have rejected my cashback payments and i think its a scam as I have been collecting cashback and they have been rejected if I don’t get a decision i will take my complaint further
8 september 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
We appreciate you bringing this to our attention. We're sorry to hear that your cashback payments were rejected.
For us to investigate your complaint and provide information on why this has happened, please share your membership details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
Update: Thank you for sharing details. Upon checking, our team has communicated to you via email regarding why your cashback was declined. Please respond to our team's email so they could assist you further.
Kind regards,
Complete Savings
Best Cashback website 💪
I would recommend to anyone best cash back website ever 💪
6 september 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
We're happy to hear that you had such a great experience with our cash back service! Thank you for recommending us; we appreciate your feedback.
You prevented a reward because I didn’t…
You prevented a reward because I didn’t pay my subscription on time. It was going through and your organisation cancelled it at the last minute to use the amount for yourselves. Awful
1 september 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
We regret that your subscription lapse affected your reward. We'll review what occurred with your payment and its impact.
Unfortunately, we're unable to identify a membership using the details you provided. If you could send us an email to mary@mytimerewards.co.uk, we'll be able to help you further.
UPDATE: Thank you for sharing details. Upon checking, our team has communicated to you via email regarding the documents needed to validate your membership activity. Please know that this request is in accordance to the Membership Terms and Conditions.
We highly encourage you to respond to our team's email to keep the conversation going.
Thank you and kind regards,
My Time Rewards
For £18 a month as long as you buy at…
For £18 a month as long as you buy at least one thing each month which I do because I travel by train a lot you are getting cashback on everything else you purchase for free as you get an £18 monthly membership bonus
4 september 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
We appreciate you sharing your experience! It's great to know the membership benefits meet your needs, especially with your regular train travel. Thank you for your feedback.
Antwoord van Mytimerewards
Thank you for leaving us a 5-star review. We appreciate your time and sharing your experience using My Time Rewards. Your review made our day!
Rejected my payment
Rejected my payment. Tried to get in touch but no response whatsoever. Why was my payment even rejected at all ? Pay me what I’m owed
Response 1 : I already emailed them and yet they didn’t reply to my email and they’re still here telling me to email them ??
25 augustus 2025
Antwoord van Mytimerewards
We regret your payment was rejected and you haven't received a response. We'll investigate the payment issue on your account if you could share your membership details and escalate it to the appropriate team.
You can provide your full name, email address, and membership ID through the request we sent here or via email to mary@mytimerewards.co.uk
Update: Thank you for sharing details regarding your membership. Upon checking, our team sent you an email requesting documents to validate your membership activity. Please know that as stated in the membership Terms of Service, "To enable WL to carry out investigations into the validity of any Member activity, Member may be required to provide evidence of identification and/or of Items. Such evidence may include proof of delivery address, Member's address and/or copies of all relevant purchase receipts or such other evidence as WL may reasonably request from time to time."
We highly encourage you to respond to our team's email for any questions regarding your membership to keep the conversation going.
Kind regards,
My Time Rewards
Would not pay my welcome bonus!
Would not pay my welcome bonus due to "unusual activity..." with my membership.
Would not explain why when I contacted them, asking for 3 forms of I.D. in order to rectify!
I would not recommend them.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
Hello Edward, we're sorry to hear your Welcome Bonus was not approved. If you could provide details of your membership so we can identify and provide you with an answer, please do so through the request we sent here or via email to mary@mytimerewards.co.uk
Please know that My Time Rewards is committed on crediting all valid reward claims as long as it is in accordance with the membership Terms and Conditions.
Update: Thank you for sharing your membership details. Upon checking, our team has escalated your concern for further review.
Please know that the Terms of Service that you have agreed to upon sign up state that, "To enable WL to carry out investigations into the validity of any Member activity, Member may be required to provide evidence of identification and/or of Items. Such evidence may include proof of delivery address, Member's address and/or copies of all relevant purchase receipts or such other evidence as WL may reasonably request from time to time."
Kind regards,
Complete Savings
Finally found them
Finally found them, for nearly three years you have been taking two rewards monies (this one and complete savings) from my account, have cancelled with my bank, but they just keep on taking it. I’ve tried to Google them on so many occasions and not found a telephone number until recently.
I believe nearly £1000 has been taken from my account, because I apparently ordered Pizza in October 2022. I don’t eat pizza and cannot get Pizza delivery to my address.
Spoken with cancellation team tonight and will apparently get last three months of both subscriptions credited to my account, but for a longer period of time, they have to check I’ve not used the rewards package. No rewards used by me, never logged on, never used it,
28/08/2025 update, I have increased my score to two stars, customer service have confirmed that a refund will be issued for monies taken from my account, if monies are credited to my account I will increase my score accordingly. I still feel strongly that a subscription has been taken for nearly three years, not one but two subscriptions, which I have no knowledge off. I have consistently cancelled them with my bank, but as it was a debit card transaction they have been unable to do this and it needed to cancel with the provider. I found it previously difficult to trace the company and with the two emails found going to Junk folders, that's why I have previously missed them. Thankfully gmail has an "all box" folder and I traced them that way. But the account that relates to this has never been activated, never been used.
30/8 I received a full refund of just over £1000 for monies taken, on that basis I’ve increased by review to 4 stars, try to judge a company not on their mistakes but how they rectify them. I’m still struggling to find out how I even signed up in the first place, don’t like pizza and can’t get a delivery to my address. Also feel the practice of taking by a debit card rather than a DD worrying, as it’s so difficult to cancel. ASA and MSE Forum in 2024 reported that companies (Argos, Domino’s, Papa Johns and Trainline) that use this scheme on their websites received a commission and that ads were misleading. Cannot comment on the service they offer as I’ve not had an active account, but very pleased they refunded my monies.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
We appreciate you bringing this to our attention. We're sorry to hear about the difficulty you experienced in contacting us.
To be a member of My Time Rewards, you must complete the sign up form and agree to the terms and conditions where it was stated that a monthly membership fee will be collected after your free trial period. As you have stated we have sent you emails regarding your membership with your monthly billing reminder. You can also easily access quick resources via our website: https://www.mytimerewards.co.uk/
For us to help with your query, please share details that will help us identify your membership through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
Kind regards,
Complete Savings Team
Money savings with additional bonus for…
Money savings with additional bonus for new joines
21 augustus 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
We're happy to hear that you found our new member bonus beneficial and that you are saving money. Thank you for your positive feedback.
Great app
Great app
Great way to get money off your shopping
21 augustus 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
We're happy to hear that you're enjoying the app and that it's a great way for you to save money while you shop. Thanks for your positive feedback!
Total scam
Total scam - signed up to either complete save or mytimerewards and then got no cashback on trainline tickets bought via their "affiliate links" then got billed by both companies.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
Hello Jonathan,
We regret you had this experience. It sounds like you encountered issues with cashback claim.
To be a member of My Time Rewards, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions.
We can see that the membership has been cancelled on 16 August 2025. Therefore, your card will no longer be charged.
Moreover, if you made another online booking with Trainline on My Time Rewards, kindly forward it to mary@mytimerewards.co.uk.
We'll investigate these concerns to ensure a smoother process in the future. Thanks for your feedback.
This is so very easy
This is so very easy. All I had to do was my regular shopping
25 juli 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
We're happy to hear that your shopping experience was easy and convenient. Thank you for sharing your positive feedback with us; we appreciate it greatly!
At best nefarious at worst a SCAM
And here I am, another victim of this ‘we’ll help ourselves to £18 of your money and try and tell you it’s all above board’ SCAM Company. I know have not subscribed. I would like my £18 back please, along with an assurance you won’t be taking any more £18 from my account. Nefarious is an understatement.
UPDATE. I have received an email asking for further detail. I am happy to do so but when trying to submit it asks for a reference number, but there isn’t one attached to the email. Please instruct me further how to get this further information to you including the appropriate.
UPDATE 17/8/25. It would appear that the latest £18 taken by MyRewards is winging its way back to my account. I will report again once this has cleared. The indications are if you have been ‘caught short’ by this company you may well have by a company called Complete Savings too. I’ve had both these companies take £18 from my account. Complete Savings have refunded. However, I am still on my mettle ….. is there another company coming for £18 that have somehow harvested my credit card details.
Note. - on reading other reviews here it seems that Trainline are complicit in this. I for one can certainly trace it back to a transaction with them ! Stay vigilant.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Mytimerewards
Hello Laura,
We’re sorry to hear that you feel this way and would like to understand more about your experience to address your concerns.
Thank you for providing details. As requested, we have cancelled your membership. Therefore, your card will no longer be charged. We also sent you a cancel confirmation email which include the details on how you joined the programme and the resolution to your request.
If you need further assistance, you can easily contact us by sending your email to mary@mytimerewards.co.uk.
Kind Regards,
My Time Rewards
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