mytrueidentity.com Reviews 56

I have attempted to register for my free account for over three days. I've been placed on hold for over three hours after calling multiple phone numbers and chats. TOTALLY a waste of time and effort between True Identity and Transunion! I am just giving up! There is no customer service just recordings and being placed on hold! I'll just my credit locked and utilize other resources for credit monitoring!!!!!!!!!!!

Horrible customer service. First, they make sure you can't set up an account because "We were unable to verify your identity." So you have to call a number. I was on hold forever and when a rep finally answered, he proceeded to have a conversation with someone in the background while I kept saying "Hello?". When he finally decided to pay me some attention, I told him they seemed too unprofessional, thanked him and hung up.

I have had the same issues as the rest of the people leaving a review. What a Joke, trans Union is a joke as well, they have your information and let it get stolen! Now what, I am going to file a BBB complaoint.

I did my research first to ensure the letter I received from TransUnion regarding the data breach was legitimate and it was. I was concerned seeing all the bad reviews recently for this service and I did run into the same issue of mytrueidentity not being able to match my information to my Transunion account. However, when I called the number, he deactivated the account I attempted to create, gave me a new code and it worked.

Same as anyone trying to register at Transunion’s behest. It cannot be done. Would be nice if a government entity investigated Transunion for this public con.

Received 2 different letters with 2 different codes. Tried to set up first one but got an error for my password even thought it met all criteria. Called in and was told it was because I already had an account which he then deleted. Still didn’t work, blamed it on my Mac was told to use a neighbors or just put a freeze on my account and there was nothing else he could do. I used a neighbors PC and got the same error. Have been on hold for 58 minutes, good thing I used speaker phone. Wonder how much these companies are paying for this “service”? This company is part of TransUnion, wonder how secure all of our financial data is with this company?

If I could give this site I zero, I would. TransUnion should be ashamed of themselves. This service isn't worth the paper they mailed to me. It's a shame. I tried to setup account and after multiple attempts, was told they couldn't find me. So, I called the number given to me and after over an hour of waiting on hold, no one has picked up yet. I never leave review but just had to express how unhappy I am with TransUnion. First they breach my data and now they waste my time with this shame of a company to monitor my credit.

Waited 45 minutes on phone and was promptly cut off. While I was on the phone,went on website and created login only to not be able to unfreeze credit and then not able to login again.
What a joke. Trans Union is not much better.

I've spent about a half hour trying to log into the site, 10 minutes of it with assistance from a customer service rep. Still can't log in. Was transferred to a 2nd level support person and am awaiting a call back. I'm not optimistic.

waited for a rep, when i got one, he had a thick accent. I asked where he was located, he replied Phillipines. I hung up immediately. also noticed my cell phone camera was ON. (a little green dot in upper right hand corner. I have never seen that before with any of my phones.) I'l for get about this "free" service and just put another fraud-alert on my credit info.

What a Rotten joke this site is! After being given an activation code and told to register for free forc24 months due to a Cyber Breech on TransUnion involving my Data, after putting in the CODE and Filling out EVERYTHING it told me THEY COULD NOT ACCESS ME. ARE YOU JOKING??? This is sick. I just put a credit freeze on all 3 consumer agencies EQUIFAX EXPERIAN AND TRANSUNION then put a FRAUD ALERT in all Agencies so they are aware my SSN AND DOB have been compromised. My True Identity is a Rotten ridicules joke. It is already stressful to be frauded. But then to offer help then be denied it just ridicules.

Offered 24 mo of free credit monitoring due to data breach. Bad website, terrible customer service. After a few hours, 4 calls to customer service, still unable to register and set up account. Unable to log on. Was told by service rep that their site is working fine, it's just that due to customer volume, most customers are unable to log on. So, that's their definition of "working" I guess.

Thanks, I now know it isn't just me. It would never accept my choices for a password. Lousy product!

This service is a joke. They did the absolute minimum to address a major data breach and made it all but impossible to sign up for the mytrueidentity service. I called the number listed when they didn't have "enough information" to enroll me online. That number had a message to call another number. After an hour hold, the rep told me to call the first number again. This is the worst company I've ever tried to use.

Another TU breach victim here. Website account activation process is poor, which was the first red flag. I then came here to see what the rating was and see that there is no need to pursue monitoring with this company. They would likely manage my personal information as poorly as they manage their website.

Three attempts to register with customer service on the phone and nothing but frustration as their software keeps failing. No wonder TransUnion was hacked!

Same as all the other reviews. Got a letter saying a breach occured and offered 2 years free credit monitoring. Tried to enroll and site would not accept any of my password attempts. Do not trust this, probably some sort of scam.

Not a scam, I do not believe. Simply a terribly run service with the typical off shored customer (non) support.

Was offered 2 free years by TU because of a breach. Tried too set up account to no avail.

There are many other of these services. Chose another. This one is an exercise in frustration.

Only giving it one star because the option was not available to give a “-10. Everything the previous reviewers happened to me. My Credit Bureau records all have a freeze on them. Just hope this is enough to protect me.

WORST SITE POSSIBLE! I got a letter and an activation code for free monitoring and it doesn't work on my phone, my laptop, nor a desk computer. The site has nothing but glitches and is totally useless. I have a credit rating of 828 so keeping it secure is important to me. This is a joke. Wish I could give it ZERO stars