Nana Reviews 2.681

MY REFRIG. HAS BEEN DOWN FOR 3 WKS NOW AND IT NEEDS A CONVERTOR. NO COMPASSION FOR THE FOOD I LOST AND THE FACT THAT WE HAVE TODDLER IN THE HOUSE. CALLED AND TRIED TO EXPLAIN TO SOMEONE ABOUT THE URGENCY OF ALL THIS AND NO ONE IS MOVING FAST ENOUGH TO RESOLVE THE PROBLEM. SLOW MOTION AND FAR TO MUCH MONEY SENT ON EATING OUT AND USING NEIGHBORS REFRIGATOR FOR BABY FOOD WHICH IS INCONVENIENT TO EVERYONE. THE SITE DOES ALLOW YOU TO SPEAK TO ANYONE TO HELP. 904-535-3005

The technician knew exactly what needed to be repaired! Was courteous and provided advised about the maintenence of the washer.

The technician I had was very pleasant, kind and knowledgeable to tell me how to maintain and keep my dryer from breaking down every 6 months.

Our experience so far has been pretty seamless! After submitting our claim we received confirmation emails of parts ordered and appointment(s) made. Our first appointment technician was professional, on-time, and knowledgeable. We hope to see him again to complete the job!

Setting up my appointment and the follow up to get to the appointment was really easy and the technician that came to my home was personable, professional, polite, courteous, and very knowledgeable and explained the issue and resolve to me - duplicate that man!!!

Technician was on time, professional and a job well done...

Excellent communication and efficient and effective service. We had a disastrous experience with a repair service with our Frigidaire freezer, and I feared that would be the case with our Samsung freezer, but we were delighted at how quickly and well our refrigerator/freezer was fixed. I highly recommend!

Technician was very professional and courteous.

My technician was very friendly and helpful. He took the time to understand and take care of what I needed with my washer.

The repair technician, Wilson, provided a professional level of service and resolved the underlying issue with our washer. Wilson kept us informed of each step of the process, while being a pleasure to talk to. I would happily use the service again if a future issue arises.

On time and knowledgeable everything works great

The repairs were made in a timely manner

Rep that came out was professional and on time. Took 20 minutes and was finished. Great experience. Thank you!

On time. Job well done

I was able to quickly schedule an appointment for repair. The repair man came out and wasn't able to solve the problem immediately, however, the co decided to pay me out in full for a new washer.

Even though Samsung made the warranty repair more difficult - Nana was terrific. When the repair ticket was reopened - Nana fit it into my schedule, had all potential parts needed shipped to the home and sent the same technician to reassess the problem and repair the refrigerator. I would use Nana again.

They lied and claimed that they called and left a message. Their customer service is non-existent. Try calling their phone number, see if you can actually get a live person. Anybody leaving positive reviews here was paid or it's just made up.