Newcastle Building Society Reviews 

Competent, knowledgeable, helpful and unhurried handling of our financial affairs. What more can you ask for?

I was a customer with NBS for years. Found out the account that I had was no longer active as the building society stopped the product service years. Thanks to Clare, she was able to guide me through the process of closing my account and even explained the LISA account and how it worked. I will definitely be opening another account with NBS.

Friendly helpful professional staff on my local high street of Whickham.

Good friendly professional service, easy to deal with.

Nice friendly person served me and sorted out the request I made with effectiveness as a customer I felt valued and MH business imports

I remember going on a customer service course and being taught that you remember companies in how well they deal with things when they go wrong.
Without going into detail, they went above and beyond in dealing with a complaint I raised . I felt they cared, wanted to learn from the experience and dealt with my compliant in a way I’ve not experienced before. They were really outstanding in dealing with me afterwards and left me feeling very positive towards them .

Top class service. Professional and made the transaction painless. Other Societies / Banks should try to emulate this service level to customers as it is first class.

Great fantastic service, so easy I had forgotten this sort of service still happened.

I was given time to explain my needs. I was able to choose a product and complete the paperwork in a relaxed and supportive environment.

Very helpful in finding me account for my needs.

Staff will be working to help you

Knowledgeable and helpful staff

Knowledgeable friendly staff who give good advice on the products they have...

Avoid at ALL COSTS

So I created a LISA account several years back when I thought to myself I wanted a future in the UK, I now no longer see that future with the state that the country is heading in and so I requested to withdraw my money back on the 26th of March, I'm not capable to give them a call directly so I communicate with them via messages, pretty annoying that every time I sent a message I'd have to wait at least 2 days for a response, so they asked me to confirm that I'm willing to pay the 25% HMRC charge to which I said yes sure, fine, then they asked me to give my account details to which bank I want to withdraw to, so I give them my account details to which account I wanted to withdraw to, then they got back to me telling me that the details I provided with do not match with when I first created the account around half a decade ago... Like hold up a second, this is not what you asked me, you asked to which account I wanted to withdraw my account, so then I respond to them and telling them fine this is the account details of what I opened up with then I got no response, nothing, it is now the 9th of April and still no replies. I send them messages I get ghosted. No replies anymore, at this point they are holding my money against my will and its all because of their miscommunication, you did not ask me what account I used to open up my LISA, you did not ask the security question and now I'm frustrated, I needed that money before the new tax year and here I am, a week later chasing up these scumbags who won't bother to contact me

No I do not wish to communicate with your pathetic email service I want my money out of my account 3 weeks ago, prompto, so don't give me that "I'm sorry to hear that feel free to contact us via so-and-so @ unreliablebank.co.uk"

And if that's what you reply with then that's another reason why your costumer service sucks

Horrendous bank! AVOID AT ALL COSTS

Edit as of the 11th of April : So they have finally managed to sort out my money and withdraw it all, but why did it have to take for me to make a review on here before I finally got someone's attention?

Yarm branch is great...lovely staff and friendly service.

Awful company, badgered my parents to undertake a trust with a non FCA regulated business, which ended up going bust. NBS washed their hands of the matter “not our fault, nothing to do with us..”. It cost my parents thousands of pounds to get their house back, and could lose their life savings. Disgrace of a company, utterly shameful, benefitting from the most vulnerable to satisfy the greed of their shareholders.

Great experience with the Hawes Branch dedicated staff. Nothing was to much trouble. Will be telling all my friends and family how good the team are they are asset to your company. Very professional.

Excellent customer service. Friendly and informative staff.

Applied to open a new account on the 25/03/2024 and received email confirming application saying it would take up to 24hrs. 48hrs later still awaiting confirmation that the account has been opened.

Excellent customer service and no long drawn out 'introduction' on the phone - I've been a customer for many years and never have had any cause for complaint; cheerful staff who know what they are talking about - a rare thing these days. Very pleased happy customer.