Great agency with an excellent team. The staff are professional, supportive, and always willing to help. The clients are lovely to work with, and Newcross is one of the most organised companies I’ve c... Toon meer
Bedrijf heeft geantwoord
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I'd like to give a big shout out to the young man on the A&E reception called Dean. He was absolutely fantastic. He was polite, professional and kept my brother and I regularly updated to my Mum's... Toon meer
I have been working with Newcross Healthcare for almost four years now, and I can honestly say that my experience has been amazing. The management is very supportive, professional and approach... Toon meer
Bedrijf heeft geantwoord
I live in a high widely populated area with loads of nursing homes. Newcross only offered me a few shifts then nothing for a year. They said they’d help and look into it but never did. What a huge was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Newcross Healthcare provides compassionate, professional healthcare staff to care homes, hospitals, and communities nationwide — 24/7
Contactgegevens
48 Chancery Lane, WC2A 1JF, London, Verenigd Koninkrijk
- www.newcrosshealthcare.com
4,1
Goed
382 reviews
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Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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To be helped in time and being…
To be helped in time and being answered in every detail
19 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for your feedback. We’re pleased to hear that you felt supported and that your questions were answered in detail. Providing timely and thorough assistance is something we strive for, and it’s great to know that we met your expectations.
If you ever need further help or have more questions, please don’t hesitate to reach out. We're always here to assist!
I was responded to by Henry in a very…
I was responded to by Henry in a very short time and my query was adressed in a professional manner.I appreciate professionalism and dedication to provide service that was shown .Keep it up.
17 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for taking the time to share your positive experience with us. Your kind words mean a lot to our team, as well as your feedback as we are always trying to constantly improve.
If you ever have any questions or require further assistance in your career at Newcross, please do not hesitate to reach out to us
Henry was very helpful and promised yo…
Henry was very helpful and promised to get my issue resolved as soon as possible. He was very professional.
17 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for taking the time to share your positive experience with us. Your kind words mean a lot to our team, as well as your feedback as we are always trying to constantly improve.
If you ever have any questions or require further assistance in your career at Newcross, please do not hesitate to reach out to us
Definitely recommend work for newcross…
Definitely recommend work for newcross for years work and lifestyle balance works well 👍
11 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your kind words and positive review. We are thrilled to hear that you are enjoying the flexibility and having such a great experience with us. We look forward to continuing working with you. Your feedback is incredibly valuable, and it motivates our team to continue providing the highest standard of care and customer service.
Excellent explanation to detail’s…
Excellent explanation to detail’s impressive
9 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your wonderful review! We are thrilled to hear that you are having such a positive experience working with us at Newcross Healthcare and our team were able to assist you.
We are committed to providing exceptional care and customer service, and your feedback confirms that our efforts are making a difference. It's gratifying to know that we can meet your expectations and contribute positively to your career.
Just another number.
I wouldn't advise working for this agency.
While some office and call staff are really good not all are. The shifts become very minimal from when I first started and the company as a whole is very limiting to how they treat there staff as per it's unclear policies. You are a worker and that's all their clients (care homes and companies who employ them are their priority and not the staff who go in and represent them)
Carers employed come under certain protection policies due to employment laws but when it comes to being individual your a number they will penalise and replace.
I would not recomend this company to friends of other staff iv worked along side.
8 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was not as positive as we strive to make it for all our staff.
We take the concerns you’ve raised seriously and are committed to continually improving. While I regret that we were not able to meet your expectations during your time with us, your insights will help us identify areas where we can do better. We would greatly appreciate the opportunity to learn more about your experience so that we can fully understand the issues you faced. Please contact us at communications@newcrosshealthcare.com to discuss this further.
Newcross Healthcare is an absolute…
Newcross Healthcare is an absolute shambles from start to finish. As a parent of an identified Child In Need, NewCross were brought on board by our SS team to help support an incredibly complex and challenging situation.
The answer that NewCross provided was a number of inexperienced and poorly prepared individuals to act as childcare for our son with ADHD. If you remove the fact that at least three of the people who randomly arrived without introduction to the family, didn’t bother with an introduction to our son, didn’t take their eyes off their mobile phone and barely interacted with him, you can still go through a list of their failures.
We weren’t given notice of shifts that had been cancelled
Despite knowing we have two dogs, on three separate occasions they sent people who were either terrified of dogs or had strong religious beliefs around animals
When we had to cancel a shift for care the carer still turned up having not been notified by NewCross. They then failed to show the next week having been told that shift was cancelled
We sat as concerned and defeated parents, and listened to a regional manager make a hundred false promises about access to apps to see who was coming that week, access to notes from the carers, overnight stays to support the family.
I’ve had to remove my true feelings on our experience due to NewCross complaining.
That tells its own story.
1 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you’ve faced and the stress you've encountered. We understand how important it is to have reliable and well-prepared care.
Please be assured that your concerns are being taken seriously. We will escalate this matter to be reviewed further to ensure that we have addressed the issues raised. Our goal is to ensure that all families receive the support they need.
We truly appreciate your feedback and will use it to make necessary improvements. If there is anything further we can do to assist you or resolve any outstanding concerns, please do not hesitate to contact us directly.
Staff welfare at the back of Newcross priorities
I am extremely disappointed with how Newcross handles staff reimbursements. I worked a domiciliary shift on 15 December 2024, which included mileage. While I was paid for the hours worked, I have yet to receive reimbursement for the mileage. Since then, I’ve been told repeatedly that Newcross needs to confirm with the client,apparently, they’ve been unable to reach them for over a month.
I’ve called, messaged on the HFgo app, and emailed multiple times, but unless I follow up myself, I get no response or updates. This shows a complete lack of respect for staff and their welfare. It feels like Newcross only reaches out to clients when it suits them, and employee concerns like mine are ignored or dealt with little urgency.
I had to use my own money to refuel my car for that shift and have had to chase what I am owed ever since. This level of disregard for employees is unacceptable and demonstrates a lack of empathy. Staff welfare clearly isn’t a priority for Newcross.
Update 22 February 2025-Newcross has failed to provide a valid reason for not reimbursing me. My timesheet was submitted immediately after the shift, followed by an email confirming my mileage to both the payroll and workforce teams—yet I received no response or confirmation of receipt.
As of today, 22 February 2025, over two months later, Newcross still claims they are unable to reach the client to confirm my mileage. However, the same client can evidently contact Newcross to request cover staff, as shown on the HFgo app.
I have received no updates from Payroll or anyone at Newcross regarding my query. After countless follow-ups with no resolution, I have given up.
Final word for Newcross: Disgusted.
28 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for taking the time to share your experience. We regret to hear about the difficulties you've encountered and appreciate your feedback. We sincerely apologise for the inconvenience and stress caused by the delay with your travel expenses.
We understand how important it is to be paid on time, and timely pay is a fundamental part of our commitment to you. Our team are working consistently hard to obtain confirmation from clients and time-frames can sometimes vary. This is why its really important to ensure you have claimed your travel expenses on your timesheet.
If you haven’t already, please reach out to our payroll department via the HFGO app under the ‘Help and Support’ tab so we can assist you further with this. We will also address your concerns with the relevant department to ensure this has been solved.
Antwoord van Newcross Healthcare
Thank you so much for your lovely feedback. We’re delighted to hear that you found our services helpful. Providing clear and effective support is something we strive for, and it’s wonderful to know that we met your expectations.
Very efficient resolution of the…
Very efficient resolution of the problem. Very informative and helpful
20 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your kind feedback. We’re delighted to hear that your issue was resolved efficiently and that you found our team informative and helpful. Providing clear and effective support is something we strive for, and it’s wonderful to know that we met your expectations.
Can’t fulfill care package
New Cross are completely unable to fulfill any of their care packages.
After speaking to other parents and speaking from my own experience, this company take on more then they can handle, Their staff will openly admit this.
We’ve been using this as our appointed care provider for almost a year and have covered countless shifts, at least 1 a week after even more false promises of being able to cover the package. Due to the nature of my job I am not home for extended periods of time leaving my partner to have to do night shifts and look after our other children with a limited support network at no point have they taken this into account. They have us trapped unable to really find a solution but pray. Id highly recommend their carers - professional, knowledgeable and in most cases years of experience.
But their leadership/middle management are the complete opposite, unhelpful and not understanding, a serve lack of empathy means that they have hung us out to dry and deal with it ourselves all the while still taking the money for our package! For a care provider they are yet to manage to provide they are clearly unable to adhere to their mission statement. Providing care for our sick son is meant to alleviate stress not add to it. Sell the dream, make false promises and leave you in the dark would be a more appropriate mission statement for this company
The 2 stars are entirely there as when they do provided carers in most cases this is a vocation/lifestyle for them not a job!
20 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for taking the time to share your feedback with us. We’re deeply sorry to hear about the frustrations you’ve faced and we regret that our service has not met your expectations.
It’s clear that we’ve fallen short in certain areas, and this is not the standard we aim to uphold. Our carers are truly committed, and we recognise that leadership and the consistency of care are just as critical.
Your experience is invaluable to us, and we’ll certainly take your feedback on board to help us continually improve. We are committed to doing better, and your comments will be shared with the relevant teams to ensure these concerns have been addressed.
Problem solving approach
The company is doing so well in meeting needs both employees and clients . For a situational example, Solutions is being proffered.
18 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your thoughtful and generous words. We appreciate your positive review! We're thrilled to hear that you’ve had a great experience with us. It’s incredibly rewarding to know that our efforts in meeting both the needs of our employees and clients are making a difference. We’re especially glad to hear that solutions are being effectively provided in situational contexts. Your feedback is not only deeply valued but also serves as a powerful motivator for our team to continue delivering the highest standard of care, service, and support.
You guys are really Helpfull
10 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your kind words and positive review! We are delighted to hear that our team were able to support you.
We are dedicated to providing the highest quality of service and your feedback reaffirms the hard work we put into everything. It's gratifying to know that we can meet your expectations and contribute positively to your career.
Had a query that was resolved same…
Had a query that was resolved same day....great service
8 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your kind words and positive review! We are delighted to hear that our team were able to support you.
We are dedicated to providing the highest quality of service and your feedback reaffirms the hard work we put into everything. Knowing that we met your expectations in a timely manner and made a positive impact is incredibly rewarding and fulfilling.
Query was answered very quickly
Query was answered very quickly , support team have organised for the problem to be rectified tomorrow and had said he will even chase it up tomorrow himself when he arrives on shift if it’s now been done
5 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your kind words and positive review! We are delighted to hear that you had a great experience.
Our team is dedicated to providing the highest quality of service and your feedback reaffirms the hard work we put into everything. Knowing that we met your expectations and made a positive impact is incredibly rewarding and fulfilling.
Good and professional costumer service
Good and professional costumer service. Very eager to help.
3 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your lovely words and positive review. We are thrilled to hear that you had a great experience with us at Newcross Healthcare. Your feedback is incredibly valuable, and it motivates our team to continue providing the highest standard of care and customer service.
Unprofessional and disorganised
I passed the first stage of the interview to work with this company. I filled all of the requirements past this stage, I did the training, and completed all of the references required. Everything was showed as completed, except the DBS check which took a really long time. After having called several times, the lady said I had to wait to receive the DBS in paper, which happened two days after the call. The references went back to being marked as "incomplete", so I tried to call them several times and wrote an email, as this whole process now was taking nearly 2 months. To my surprise, I received an email from them stating they were withdrawing my application as they "had not heard from me". After reading other reviews, I am relieved I didn't start working there as they seem highly unprofessional and disorganised.
18 december 2024
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for taking the time to share your experience. We sincerely apologise for any frustration or disappointment you may have encountered. We strive to ensure that our recruitment process is smooth, transparent, and respectful of your time. Our aim is to create a fair and positive experience for everyone interested in joining our team. While I regret that we were not able to meet your expectations during your time with us, your insights will help us identify areas where we can do better.
Very friendly and helpful staff
Very friendly and helpful staff. I had a query about being inactive and Chelsea guided me with the steps to complete to being active again. 10 stars to her and newcross. And I have been with newcross for 3 years now. I highly recommend them.
28 december 2024
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your lovely words and positive review. We are thrilled to hear that you had a great experience with our Digital Engagement Team and managed to fix your inactive issue.
If you ever have any questions or require further assistance in your career at Newcross, please do not hesitate to reach out to our dedicated expert live-chat team on the HFGo App, accessible through the help and support tab. They're available to speak to 365 days a year between 6am and 10pm.
Wonderful experience with…
Wonderful experience with professionalism
19 december 2024
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your lovely words and positive review. We are thrilled to hear that you are having such a great experience with us. Your feedback is incredibly valuable, and it motivates our team to continue providing the highest standard of care and customer service.
Helpful and quick response from the…
Helpful and quick response from the team.Much appreciated
18 december 2024
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your kind words and positive review. We are thrilled to hear that you are having such a great experience with us and that we were able to assist you in a timely manner. Your feedback is incredibly valuable, and it motivates our team to continue providing the highest standard of customer service.
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