Great agency with an excellent team. The staff are professional, supportive, and always willing to help. The clients are lovely to work with, and Newcross is one of the most organised companies I’ve c... Toon meer
Bedrijf heeft geantwoord
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I'd like to give a big shout out to the young man on the A&E reception called Dean. He was absolutely fantastic. He was polite, professional and kept my brother and I regularly updated to my Mum's... Toon meer
I have been working with Newcross Healthcare for almost four years now, and I can honestly say that my experience has been amazing. The management is very supportive, professional and approach... Toon meer
Bedrijf heeft geantwoord
I live in a high widely populated area with loads of nursing homes. Newcross only offered me a few shifts then nothing for a year. They said they’d help and look into it but never did. What a huge was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Newcross Healthcare provides compassionate, professional healthcare staff to care homes, hospitals, and communities nationwide — 24/7
Contactgegevens
48 Chancery Lane, WC2A 1JF, London, Verenigd Koninkrijk
- www.newcrosshealthcare.com
4,1
Goed
382 reviews
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Heeft 60% van zijn negatieve reviews beantwoord
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Antwoord van Newcross Healthcare
Thank you for your review! We appreciate your kind words describing our company as dedicated and excellent. At Newcross, we strive to provide exceptional service and support to our clients and staff members.
Woeful
Promise vs. Reality
When I interviewed for this position, I was captivated by the CEO's inspiring vision of transforming the care sector through innovative technology. The promise of helping a company transition from analog processes to tech-enabled care resonated deeply with me. While the onboarding process was thorough (if somewhat intensive), my enthusiasm remained high.
Unfortunately, reality quickly diverged from this promising vision.
Understaffing and False Promises
I soon discovered I was essentially performing the work of 3-4 people, with assurances that a recruitment drive would alleviate this burden. After interviewing candidates and extending offers, all new hires were abruptly canceled at the last minute. This pattern of impulsive decision-making proved to be the organization's standard operating procedure.
Strategic Vacuum
Despite my extensive experience helping healthcare organizations transition to technology-first operations, I was shocked by this company's approach. There was no coherent strategy—or if one existed, it would change overnight. The leadership consistently prioritized tactics over strategy, rushing towards end goals without developing appropriate approaches. For an organization of this size, the lack of planning and accountability was astonishing.
Toxic Leadership Culture
Most concerning was the complete absence of trust between the senior leadership team and the board. While the senior team included talented professionals (most of whom have since departed through redundancy or settlement agreements), their ability to implement change was severely restricted by three dominant board directors who remained disconnected from day-to-day operations yet demanded absolute compliance.
The culture of fear was perpetuated by a leadership style that mimicked Elon Musk's worst attributes without the vision. Leaders in title only, they dictated rather than led, dismissing the expertise of the very professionals they had recruited. Senior staff turnover was remarkably high, with talented replacements quickly discovering they too could not effect meaningful change in an environment that valued obedience over innovation.
Financial Hypocrisy
The company did offer competitive salaries, but this hardly compensated for the negative impact on wellbeing. The constant refrain that work was "not good enough" and that departments or individuals were "not up to it" created a toxic atmosphere.
The final revelation came when the company announced record turnover of £300 million and nearly £100 million in profit, paying £46 million in dividends—while simultaneously canceling staff bonuses citing "challenging trading conditions" and implementing significant redundancies. No action could have more effectively destroyed staff morale and trust.
To my former colleagues, please remember to know your worth!
2 december 2024
Review zonder uitnodiging
Quick and useful reply
12 maart 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for your kind feedback. We’re pleased to hear that the team were able to respond to you quickly. Providing timely assistance is something we strive for, and it’s great to know that we met your expectations.
If you ever need further help or have more questions, please don’t hesitate to reach out. We're always here to assist!
Antwoord van Newcross Healthcare
Thank you for your review! We're thrilled to hear that we were quick in resolving any issues you encountered. We understand the importance of prompt problem-solving and aim to provide efficient solutions to our staff and clients.
As a customer I would say
As a customer I would say, I received a warm and wonderful support from the customer agent…
6 maart 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for your review! We're delighted to hear that you received warm and wonderful support from our live-chat agent. At Newcross, we strive to provide excellent customer service and ensure that our staff feel valued and supported.
If there's anything else we can assist you with, please don't hesitate to reach out again.
Quick response
Quick response, patient, friendly, problem solvers and amazing good vibes.
6 maart 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your wonderful review! We are happy to hear that you are have had such a positive experience with us at Newcross.
Our team is committed to providing exceptional care and customer service, and your feedback confirms that our efforts are making a difference.
It was a great and helpful experience
It was a great and helpful experience
4 maart 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for your wonderful review! We are thrilled to hear that you are have had such a positive experience with us at Newcross.
Our team is committed to providing exceptional care and customer service, and your feedback confirms that our efforts are making a difference.
Great work and you dependable
23 februari 2025
Antwoord van Newcross Healthcare
Thank you so much for your kind words and positive review. We are thrilled to hear that you are having such a great experience with us. Your feedback is incredibly valuable, and it motivates our team to continue providing the highest standard of care and customer service.
I love how the staffs are checking on…
I love how the staffs are checking on me on and after my shift. They really wants me to get more shifts. They are always ready to to help
3 maart 2025
Antwoord van Newcross Healthcare
Thank you for your review! We're delighted to hear that our colleagues have been checking on you during and after your shifts. At Newcross, we value the well-being and satisfaction of our staff, and we strive to provide the support they need.
We're glad to hear that our colleagues are proactive in helping you secure more shifts. We understand the importance of consistent work and are committed to providing opportunities for you
Antwoord van Newcross Healthcare
Thank you for your positive review of the HFGO app! We're pleased to hear that you find it helpful and that it contains all the necessary information you need.
At Newcross, we strive to provide user-friendly and informative tools to enhance your experience. The HFGO app is designed to be a convenient resource, providing access to important information and booking shifts (within your own flexibility) at your fingertips.
The quick response to any reported…
The quick response to any reported incidents/ issues is second to none and best, very organised and professionally coordinated organisation.
29 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for your review! We're thrilled to hear that you appreciate our quick response to reported incidents and issues. At Newcross, we understand the importance of addressing concerns promptly and efficiently.
Our dedicated team works diligently to ensure that any reported incidents or issues are handled with the utmost care and attention.
Matthew was exceptional
Matthew was exceptional! His ability to provide step by step guidance was reassuring. His clarity and patience is greatly appreciated.
2 maart 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for your review! We're delighted to hear that Matthew provided exceptional service and was able to guide you step by step. At Newcross, we strive to ensure that our team members are knowledgeable, patient, and able to provide clear guidance.
We will make sure to pass on your kind words to Matthew.
The professionalism and quick response…
The professionalism and quick response from the staff
1 maart 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for your review! We're thrilled to hear that you found our staff to be professional and responsive. At Newcross, we prioritise providing excellent service and ensuring that our team members are prompt in their responses.
Don't waste people's time if you aren't going to employ them
After being informed that I had passed the initial interview, I completed all the necessary steps, including my training. However, Newcross kept me waiting for up to three months, repeatedly making excuses about references while failing to reach out to me. I had to initiate contact every time, only to hear the same response: "I will put a note down for them to update you." Yet, no updates ever came. Eventually, I grew frustrated and asked them to withdraw my application. The mental distress this process caused me with Newcross is truly disappointing.
7 januari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for sharing your experience, and we apologise for the frustration and disappointment you encountered during the application process.
We understand the importance of clear communication and we strive to ensure that our recruitment process is smooth, transparent, and respectful of your time. Our aim is to create a fair and positive experience for everyone interested in joining our team, and your feedback helps us in achieving this.
Rebecca was very proactive
Newcross is a nice place to work. All staff are friendly and courteous. Rebecca was very proactive to attend to me.
28 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for your positive feedback! We're delighted to hear that you find Newcross a nice place to work and that our staff are friendly and courteous. We take great pride in creating a supportive and welcoming environment for you.
We're especially glad to hear that Rebecca from our digital engagement team was proactive in attending to your needs. Our team members, like Rebecca, are dedicated to providing excellent service and ensuring that all your questions and concerns are addressed promptly.
Antwoord van Newcross Healthcare
Thank you for your kind feedback. We’re pleased to hear that the team were able to respond to you quickly. Providing timely assistance is something we strive for, and it’s great to know that we met your expectations.
If you ever need further help or have more questions, please don’t hesitate to reach out. We're always here to assist!
Fast response wen you need help
Fast response wen you need help
26 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you for your kind feedback. We’re pleased to hear that you felt supported and that the team were able to respond to you quickly. Providing timely assistance is something we strive for, and it’s great to know that we met your expectations.
If you ever need further help or have more questions, please don’t hesitate to reach out. We're always here to assist!
Very professional and helpful
Very professional and helpful
23 februari 2025
Review zonder uitnodiging
Antwoord van Newcross Healthcare
Thank you so much for taking the time to share your positive experience with us. Your kind words mean a lot to our team, as well as your feedback as we are always trying to constantly improve.
If you ever have any questions or require further assistance in your career at Newcross, please do not hesitate to reach out to us
Antwoord van Newcross Healthcare
Thank you for your kind feedback and positive review! We are glad our team at Newcross Healthcare could assist you.
I love the fact that the company…
I love the fact that the company communicated effectively, however it will be great if mileage cost is considered for payment on each shift. Support roles is highly needed too.
24 februari 2025
Antwoord van Newcross Healthcare
Thank you for your feedback! We're pleased to hear that you appreciate our communication.
Regarding mileage costs, these are covered at the client’s discretion. However, we understand that this is an important factor, which is why we offer flexibility—allowing staff to choose shifts that include mileage and expenses if preferred.
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