Nireeka Reviews 

Back in Oct 2020 I paid in full for a Nireeka Homie, after more than 7 mos of getting the runaround from Nireeka, I cancelled the purchase and it was only thru a claim w/ my banking institution that I was able to get a refund (Nireeka claimed their "Gateway" was unable to refund any money). While I was still waiting f/ Nireeka to deliver the bike, they offered to ship along w/ bike a backpack f/ only $99, long story short, I have yet to receive a backpack or a refund f/ this item. This company is petty and since they were unable to rip me off for the price of the bike they settled f/ a mere $99. Beware of this scam.

The Prime I purchased has been great. I have been riding everyday to work for the last month with no issues. I originally bought for a beach cruiser but I have taken on the trails and it handles very well. The one I purchased has no suspension but was surprisingly agile on the trails due to the fat tires and carbon fiber frame. I would recommend the prime for anyone looking for a great all around bike. I also purchased the larger motor and battery. I weigh 280 libs and had no problem on the biggest hills.

Nireeka is flat-out stealing my money

No bike after months of delays and excuses. No refund either despite multiple requests. Company no longer responds to me or does so with the vaguest of generalities e.g. “Our operators are reviewing your comment.”
Crap like that. Their posted phone number in Dubai is bogus. Try it yourself.
I have reported Nireeka to my credit card company and given a police report. Don’t get duped like I did.

I've been a cycling enthusiast all my life and was a bit wary of trying or possibly even making a permanent switch to the electronic biking world. The ads and reviews got me interested and from my experience with it so far, I absolutely love it! I may be getting a bit lazier with less peddling but I'm definitely having more fun!

The quality, the range, the speed, the design, all topped with a great price made it hard for me to turn it down. Couldn't be any happier with my purchase

I've had multiple electronic bikes in the past and most of them come up with some sort of issue within the first month of using it. Pleasantly surprised these ones are as good as new after using them for a few months, so it's definitely been good value so far.

Im telling you, these are the best motorized bikes you can get your hands on! Coming from a person that owns more than 10 bikes of these kind, I can attest to these bikes' unmatched quality! Very stable and built using materials you usually find on bikes well over this price range.

5 stars, no question about it. From the customer service, to the speedy delivery, to the nice unboxing experience, to the actual riding experience. Pleasant experience from start to finish. Kudos to you guys! Keep it up!

I just learned to bike last year and I just hated uphill rides to the core. I'd always struggle real bad. So much so that I was even considering buying a motorcycle instead. Happy to say that I found this website before I made my purchase. Very happy that I bought a Nireeka instead of a motorcycle! Saved me dollars and the ride is nice and smooth

The riding experience is truly top-notch. It's agile when it needs to be, and strong when it needs to be. The overall ride is also very consistent regardless of the terrain you're on.

I previously wrote a review about the Nireeka company’s bad communication and poor customer service as you can see further down (Kristina Castellano). While I am a paying customer of Nireeka, they flagged my review, clearly because it called them out on their BS. I had to provide proof of my order and payment (which I did) so my review wouldn’t be removed. I’m using a different email for this review since my original review is “being assessed” and it won’t allow me to review again. Because of this I’ve been looking through the reviews and I’ve noticed some more scam artist behavior from this company. If you read all the negative reviews, hours later there seems to be a positive review refuting those negative reviews. Both myself & my partner mentioned poor customer service and bad communication in our reviews before. After ours, there is coincidentally reviews praising the company’s “really nice customer support”. I also mentioned in my previous review that “for the money spent on it, to continue having issues, I find the bike is not worth it.” Now there is a review entitle “Worth Every Penny”. I’ve notice another upset customer (Chris Hawkins below) placed a review today talking about the dangers of the Nireeka bike he purchased and the problems he has with the company’s customer service. You can even see that a Nireeka representative RUDELY commented back to him, proving their poor customer service. Yet again, coincidentally after Mr. Hawkins review, there is a positive review BSing about how the “bikes are really sturdy”. These positive reviews are clearly coming from fake accounts made by the company to draw less attention to the TRUTHFUL negative reviews. You’ll even notice all the newer “positive” reviews are “Verified” yet no reviews were ever verified previously. And you know who chooses if a review gets verified?? The company. This company is a scam. In my previous review below I mentioned all the problems my partner & I are having with this company including waiting for a replacement frame to ship out and not getting answers from the company regarding an update. I wrote that review almost a month ago and the ONLY response we’ve got since then was that the frame still isn’t ready even though a month prior we were told it was just being painted & would be ready for shipment. Total scam. Total lack of respect for paying customer. Total waste of time and money.

UPDATE/Reply to comment below(4/14/21): No, I have the email from trust pilot stating “wwww. nireeka. com has flagged your review because they don't believe you've had a genuine experience with them” so good try buddy. I also do not have “3 reviews”. My partner made her own review under her own account. You guys rudely commented back to her disregarding the issue she’s having with you so I made MY OWN review explaining the FULL story. That’s ONE review from me prior to this one. And that ONE review was flagged. The only reason I created a second review is explained above. You flagged my review, even though I am a paying customer, stating you didn’t believe I have a genuine experience with you, even though I have provided proof. Your response to this review again just proves all my points about the company’s poor customer service. I paid you THOUSANDS of dollars almost a year ago for a bike that broke in a COUPLE WEEKS then you sent a replacement frame to the wrong address, blamed my partner even though there is proof of our address change, and STILL have not sent a new frame after telling us weeks ago that it was just being painted & would be on the way. You’re replying to my review about how many reviews I have & not helping or caring about any of the real issues I have with your screwed up company. I’m a paying customer who gives a crap how many reviews I write if I’m continuing to have issues with you. Keep proving my points for me man. Great job.

2nd Update (4/21/21): Still have received no word on my replacement frame but I came back for an update regarding something else. Nireeka requested information from me once AGAIN to “prove” I’m a genuine costumer. I provided them with my order number and other information. From what I was told, as long as I provided the information, my review would become “Verified”. As you can see, my review was never verified. As I mentioned earlier/above I’ve noticed the only reviews being “Verified” are the newer “positive” reviews which are clearly fake and being posted by the company. They’re all of a sudden coming in plentiful at a faster rate than the company has ever had reviews before refuting all the negative reviews. This is clearly an attempt by the company to cover the negative reviews such as my own. Such f-ing scam artists.

3rd Update (5/24/21): Still not one word from Nireeka. They completely stopped answering and never sent my replacement frame

I posted a 1 star review and I’m updating it to reflect my most recent and vastly improved experience. It does take a very long time to get replacement parts and of course the bike itself, but Nireeka has delivered on their promises to me, because I finally received my replacement part, and now my bike (Prime) is perfect, with new and improved parts. Thank you nireeka for addressing the issue. I know you can’t control shipping delays due to covid and other issues with China and US customs. Thank you for being patient with me and dealing with my complaints. There is still some room for improvement with Nireeka, but I’m giving credit where credit is due. They’ve taken care of me.

I love the minimal look of the bikes. At first glance, you wouldn't even think it had a motor. I absolutely love how these things are futuristic, yet don't demand a lot of attention. Discreet futuristic equipment is the way to go!

I have 5 bikes at home and I rotate between them every other week. But since I purchase one of these bikes, my other bikes haven't been out of my garage for over a month!! I can't put my tongue on it but there's just something about this bike that makes it such a joy to ride

I love the feel of biking, and I've always wanted an e-bike for myself. However, most ebikes out there look extremely bulky and cumbersome to use. Not this one though. I can confidently say that Nireeka Bikes will be the only e-bikes i'll be purchasing for not only myself, but for my family as well!

The Sierra bike is absolutely brilliant. Great range, great quality, and an all-around great experience for the price. Rides like butter too!

April 6, 2021: BUYER BEWARE! COVEAT EMPTOR! Customer Service is DEPLORABLE. SHUT them DOWN!
Dropping a Video on Youtube and other platforms exposing these shysters'. We learned of this bike on youtube, yet there was NOT one video EXPOSING this bogus company for what they are BOGUS SHYSTERS! Update: 4/6/21: And Yes I am a genuine customer. You charged my Amex, held my funds hostage for two weeks, claiming you are having gateway issues, delayed me, lied and said you would give me a coupon for the trouble and your customer service and communication with "a genuine customer" was horrible. I am the one reporting you to the Better Business, FTC, US Attorney Gen, FBI, Interpol, Amex and the equivelent agencies in your country of Dubai. I bet you know who I am now. Your response alone says you are shysters'. You have been reported. UPDATE: Now you are lying in a public review. Another REASON to SHUT YOU DOWN. Your product sucks as does your company. Just read the reviews below. And no need to share anything we already have ALL OF YOUR INFORMATION AND YOU ALREADY HAVE BEEN REPORTED. YouTube video to follow this weekend.

My girlfriend and I ordered a bike on July 23rd, 2020 and we received it in September of 2020. Everything was great. The bike itself is awesome. However, within a week or two there was an issue with the bike frame that made the bike unrideable. We put in a ticket to receive a new frame under the warranty. During the communications with customer service my girlfriend informed the representative MULTIPLE times of our address change for the new frame. She was told (and we have the screenshots as proof) that the address was updated and everything was taken care of. Months went by as we waited and tracked the frame. On the expected delivery night, we tracked the UPS tracking number we were given and noticed it said delivered, however, we never received a delivery. I checked outside my apartment door and went downstairs to the mailbox area as well and nothing was there. So, we called UPS to see what was happening. After discussing with UPS, they confirmed the package was delivered to our OLD address. There was nothing we could do that night to get it, however, we reached out to the old super to see if someone had taken the package in but he was unable to locate it. I am not sure if it was taken by another tenant or stolen, however, it never got to our possession. We reached out to Nireeka explaining that they sent the new frame to the wrong address and we never received it. The Nireeka representative that spoke with us confirmed it was the COMPANY’S fault for not updating the address even though it was given to them multiple times (which we also have screenshots of). A Nireeka representative even got in touch with our old super in hopes of finding the package. It was still unfound. The representative told us we would be sent a new frame as they continued their investigation. We’ve been messaging them for updates on the new frame for weeks and haven’t been given any real information besides it was in the process of being painted. It has not been shipped but we are more concerned with the lack of response we are getting from the company. Nireeka also changed the way customers can comment on their tickets. We used to be able to send messages to customer service whenever we needed to but now it does not allow you to comment again until a representative answers. It states “Our operator is still reviewing your last comment”. This would not be an issue if we were getting answers but we are not. We have been MORE than patient with the faults of this company. My girlfriend decided to put a review on this website about the bad communication on the company’s part and the response from the company representative proved her point. She simply explained how she has been trying to get an update on the new frame and hasn’t gotten a response. She also mentioned she put in 2 tickets in hopes of getting answers, yet still nothing. The Nireeka representative that answers these reviews RUDELY answered “All your tickets have been replied and you only mentioned only one side of the story. We shipped your new frame a few months ago and it was delivered to your old address. You should've changed your address in the customer panel”. They basically put the blame on her for not changing her address, which she did and another Nireeka representative already took fault for. They mentioned the frame was already delivered however, that’s not the frame we are even waiting on. The lack of proper communication with this company is ridiculous. It has been almost a year since we ordered the bike and we are still dealing with issues for it. The bike itself was cool but for the money spent on it, to continue having these issues, and have poor customer service, I find it is not worth it.

So I been trying to get a update on my new frame for a little while now. I wrote to customer service twice and it shows they seen my message but no response. I had to make 2 tickets to try to communicate but no answer. I work in customer service and it’s not that hard to communicate with people. Its been almost a year since I been patiently waiting for this frame. The last update I can get out of them was it was getting painted. Then it was dead silent after that. At this point I don’t even know what to do. In the beginning I wanted to order at least 5 to 6 bikes for my family but just seeing how difficult it is to get them to communicate I don’t wouldn’t want to purchase anymore. At this point I doubt I will receive a frame

So the comment below . It was your guys fault for delivering it to my old address. I communicate so many times with you guys about my address and you guys said that you updated it in your system and everything was taken care of. I have screenshots of everything. Even the tickets that are not answered. I just wrote again to customer service and you guys seen it and still didnt answered. Again I have screen shots even saying that it was a miscommunication in your company’s part. Also they said it was there fault and said they were working on a new frame for me and they never give me updates even to this point. All I know it was getting painted and that’s it . Not talking down on your bike but not really good with communication.

So happy with my Nireeka Homie. I've heard some issues with the shipment, but in our case ( 2 nireeka's homie purchased ), we are really satisfied and happy with all the process and delivery times. The feeling riding the bike is so smooth and amazing. Great customer and technical service with this guys. Congratulations Nireeka!