I am writing to say the reply Nireeka gave is in fact incorrect. It is down to the company to arrange the delivery from there so called base in mainland Spain. A customer cannot arrange the import of... Toon meer
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I leave emails and the replies come back later than I expect, Most recently sent an initial e-mail and a 2nd e-mail about ordering a front wheel disc and I have not heard back from you, your responses... Toon meer
Bedrijf heeft geantwoord
Bought a Nireeka Prime A4; its become my favorite bike both in the road and off-roading. It gets a lot of attention locked up - people don't see bikes like that very often. It has great acceleratio... Toon meer
No complaints.. Jack treated me really well with my Spectrix Plus build. It’s an amazing beautifully designed ebike, with the 1800wh battery and gear set it’s really fast with plenty enough range to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Manufacturer of the world's most affordable carbon fiber electric bicycle.
Contactgegevens
100 - 535, Thurlow Street, Office 1114, V6E 3L2, Vancouver, Canada
- 4379714732
- info@nireeka.com
- www.nireeka.com
3,1
Gemiddeld
151 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The customer service is horrible
The customer service is horrible. My bike fell over and the LCD screen cracked from the vibration. First, not a great sign for the durability, and second, they wouldn't pay for the replacement part. I'm hoping to sell it before something else happens because customer service will be no help. In response, thanks for making my point that you do nothing. A mountain bike should be able to fall over without being damaged so don’t buy this bike if you intend on riding it anywhere. I ordered the replacement part and asked for instructions on how to install and they sent me a video to fasten it to the handlebars but nothing about where to plug it in. Also the part has been replaced by a better monitor but they still sent me the old outdated one and STILL made me pay for it. I would NEVER buy one of these bikes again.
23 september 2020
Antwoord van Nireeka
We do not pay for the replacement part if a part is broken because of a crash or fell over. Anyway, We have a dedicated support system in the customer panel section of our website. Our agents reply to the tickets in less than 24hrs.
After 2 years waiting to receive the…
After 2 years waiting to receive the order of 2 bikes now and after a short period of use I am having problem w/ my bike. Unfortunately the battery is disconnecting and even w/ 60% of power.
Already disconnected the both cables, one from rotor and the other from display and the problem persisted, what should a do or review ?
BR
Paulo
13 maart 2020
Review zonder uitnodiging
Antwoord van Nireeka
We have a dedicated support system in the customer panel section of our website. Our agents reply to the tickets in less than 24hrs.
Stylish products but sorely lacking in experience.
Nireeka have created a stylish but somewhat flawed ebike.
After their CEO, Max went back on a couple of promises he DIRECTLY MADE TO ME over several one on one communications, I lost confidence in the project.
However, they appear to honestly be trying their best to fulfil their customers' complaints and have gone above and beyond to remedy the situation which has gone some way to restoring my faith.
My own bike is a wonder to look at but does feel more like a prototype than a fully formed product.
Final verdict:
Nireeka are honest folk with a wickedly good designer at the helm, but sorely lacking in experience and knowhow.
Never put down to malice that which can be attributed to incompetence.
14 oktober 2019
Review zonder uitnodiging
Antwoord van Nireeka
Thanks for sharing your review with us. Enjoy your ride!
Changed price after being one of the…
Changed price after being one of the first 200 orders. June delivery huh? It’s almost October and still nothing. Will not return calls, emails, chat or messages through Indiegogo.
7 september 2018
Review zonder uitnodiging
Antwoord van Nireeka
Dear Cory, you reserved a bike and we sent several emails to all the backers with that perk and asked them to make their final decision ASAP and we even extended the expiry date several times. With this said, you never ordered a bike so you didn't receive any. Thank you
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