Northern Powergrid Reviews 231

Our electricity supply went off and back on at least three or four times around 3.15pm today. We got the usual text message acknowledging the issue and advising that the power would be back on by 4.15pm. To be fair it came back on exactly on time. Then blow me down, I'd just finished resetting my clocks etc and it did exactly the same again around 5.55pm! I tried to call Northern Powergrid customer services to report it and was told that there were no agents available but I was first in the queue to talk to one. After 15 minutes I gave up. Fortunately, the power came back on whilst I was on the phone to them. It's only a few months since we had exactly the same issue! Totally unacceptable in this day and age (it's not even a stormy day today) and as for the non existent customer service department totally pathetic as many other reviewers have said on here! No shock to see that they have a staggering 61% one star review stat, surely a record on here!!!!!

We have been waiting 6 months for an electric car charger (so far) due to repeated poor communication and record keeping from Northern Powergrid holding up delooping. We just can't get a straight answer from this company. I am about to put in a formal complaint, they know I am disabled and charging my car commercially is inaccessible. Terrible service.

Frequent blackouts so it gets reported,
Seem to work quickly however
Elderly in-laws recently became one,
Now my issue is that the app said 2 different things to yes power its and no power cuts.
So I rang yesterday afternoon and was told there was a queue.
The power was on & off like a yo-yo.
Now as I’ve left my number last night surprised to find still no phone call telling me what’s wrong?..
The whole system needs looking at as it’s a shambles
The service was diabolical no customer communications and non existent service.
How much longer do we have to put up with power cuts in this day and age.

Fantastic customer service and repair workers. We had a faulty cable which powered only three houses on my road. Northern Power responded immediately and worked tirelessly to find the fault. They hooked up a generator while the power was off and we had a visit from customer support who were so polite and understanding. Fabulous service from all concerned. 10/10 thank you.

Reported an outage and within 30 minutes the full power was back up. They were already aware of the outage and working on it. I received prompt updates via the text update service. Can’t complain at all! Well done and thank you!

Regular power cuts.
I have lived in this village for 25 years and we have had several power cuts every year. Lately even our M.P. has been involved trying to put pressure on the company to spend money on our local network. Since then we have had four or five more power cuts. This morning I have woken to alarms going off around the village, the usual sign that we have lost power. I have never written a review before but am going to start leaving a one ⭐ review every time it goes on a off.

I received wonderful customer service from Jamie Bennett at the OCU Group. Jamie explained the whole process and went out of his way to help me with the service cut out.

Thanks so much for your help.

Would give 0 if I could, all last week UNPLANNED power cuts then today two back to back the second still being off, I’m on night shift unable to charge my phone, been unable to have a hot drink or hot food after being on a 12 hour night shift last night, Do you even know how to do your job because clearly you need more training if there are this many power cuts continually your lacking in something, you need to change the name from northern POWER grid at this point

Recently completed works outside my house and smashed my drop kerb which was laid approx 4 months previously..after numerous emails/complaints I still get the same answer..we've passed it on to complaints department..customer service is the worst..

Absolutely disgusting I've got screen shot of the convo with customer service.. no help at all ive a poorly girl too I've mental health and fits and nothing help

Had a power outage yesterday and was pleased how easy and informative it was getting in touch with them. They kept me up-to-date with good clear text messages, so I knew what to expect and they restored power much earlier than their estimate, which was very welcome. Having good communication when a utility is down is most useful.

Why are the public being forced to have Green energy and put our eggs in one basket as the electric keeps going off.
So glad I don’t have an electric vehicle as you can’t rely on electric to charge it up.
Northern power grid can’t even keep the lights on.

One of the richest countries in the world it’s 2026 why are there so many power cuts in LS29. Power went off at 22.00pm and did not return until 11.20am the next day. Kids having to go to school with out having their breakfast, food defrosting in the freezer, no one cares or pays compensation for your inconvenience, loss of expensive food. Forced to go to the local supermarket for breakfast. Where breakfast costs 10 times more than making your own breakfast at home and the extra time it takes.
We are all paying more than enough in standing charges for a poor service.

Not impressed with Northern power grid, profits before customers service.

Electricity is unaffordable and unreliable

Now a new Northern Power Special!..
Low voltage partial power cuts🤣
Yes you've lights but no kettle no microwave no washing machine etc.
So you phone electrician as partial power on...£100 call out fee X poor guy can't do anything cause he thinks it maybe Power grid issues. ...YO12 Postal code loads power cuts no these ....
Friday 6th lunchtime x website shows no ETA of restoration hours after initial appliances showed e6 error codes thought how can washing machine dryer etc all fail same time!! Like water companies they know they've the monopoly so just don't care...like these reviews not responded to but good too share how poor the infrastructure of Northern Power is poorly maintained and useless Debbie proudly photographed online website bragging how they care a relative of Rachel Reeves.....come on Northern Power 20 years we suffered your poor service since moving from Scotland where even in the Highlands rarely got a power cut unless exceptional weather!!!

I needed a copy of an old document today for a SEG transfer - spoke to Chloe via live chat who provided what I needed in a couple of minutes.
You get used to long delays and/or useless AI these days so I was pleasantly surprised to be on the receiving end of good customer service.

Another power cut! 3 hrs so far with at least another 3 to go....absolutely unbelievable! This happens in my estate few months

I wouldn't let these half-wits near a battery, let alone the national grid. Their 'live power cut map' tells you everything is running normally. The lack of power in my village tells me it isn't. Maybe this is acceptable to the rest of the muppets on Fraggle Rock, but it isn't acceptable here in the real world.

My village in South Yorkshire has had more power cuts in the last 12 months compared to the previous 40 years ! Twice this week too ! (21st & 24th Feb.)
They need to get their act together & do more regular maintenance to avoid this ridiculous volume !
The "Customer Service" team claim to offer 10/10 service !! What a joke !!

Proper clowns .I got a ev home charger ordered and npg as a dno have to approve it etc .They sent a form to fill and I did .I sent it back to them and they kept sending back saying I need to put installers name and address etc which I did .10 forms and emails later no further forward .Joke of a company .

Constantly power shortages just been off 7 hours on 19/02/26 and 20/02/26 same issue again off again for 5 hours.They need to fix the issue instead of causing disruption and causing a loss to the residents each time

Leaving pensioners with no heating or water or electricity , deciding to cut electricity of at a remote home as new supply up road , called to explain that 2 86 year old pensioners would have no water. , toilet , heating all day and asked if they could do anything to be told bluntly no maybe put more clothes on, disgusting , could of supplied some sort of generator,