The guys at Brent Cross are always great and always go the extra mile to help. Adam, Des and 1 other guy who sits next to them at reception forgot his name but can’t forget to mention him also. This t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Couldn’t have been dealt with any better. Kept updating me throughout the process. Offered refreshments as soon as I walked through the door. Very friendly staff members throughout. Colin southern hou... Toon meer
Bedrijf heeft geantwoord
My name is Vincent Greenhouse. I work for Millers Vanguard in the Transport Department. I have been taking our vehicles to NVH Rochdale for a number of years, for both Service and MOT's. I have al... Toon meer
Bedrijf heeft geantwoord
I had a lovely experience dealing with the vehicle that needed repairs here. I was served by a gentleman called steve who showed incredible hospitality and really took care of what needed to be done!... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Geschreven door het bedrijf
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contactgegevens
Lingfield Way, DL1 4PZ, Darlington, Verenigd Koninkrijk
- 0330 019 8775
- info@northgatevehiclehire.co.uk
- www.northgatevehiclehire.co.uk
4,9
Uitstekend
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brendan was super & very efficient
Brendan was super & very efficient, done a great job with an excellent service
16 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Chris, thank you for taking the time to leave us such a great review!
We're so pleased to hear that Brendan provided you with excellent service and that his efficiency made a positive impression.
We'll be sure to pass your kind words on to Brendan—he'll really appreciate the recognition.
Thank you again for your support, and we look forward to welcoming you back soon.
Take care,
Imogen
Service with a smile as always
Service with a smile as always , very polite and helpful . Always make sure you’re not waiting too long and keep you updated with what’s happening. A pleasure to be helped by Kat today .
15 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi David, thank you so much for your lovely review!
We're delighted to hear that you consistently receive friendly, helpful service from the team.
It's especially great to know that Kat looked after you so well, keeping you updated throughout your visit and making sure your wait was kept to a minimum. We'll be sure to pass your kind words on to her—she'll really appreciate the recognition.
Thank you again for your continued support. We look forward to welcoming you back next time!
Take care,
Imogen
Jeff & Jake were excellent on the…
Jeff & Jake were excellent on the front desk.
15 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi there, thank you for your 5-star review!
We're so pleased to hear that Jeff and Jake made such a positive impression during your visit.
We'll be sure to pass your kind words on to them—they'll really appreciate the recognition. Thanks again for your support, and we look forward to welcoming you back in the future.
Take care,
Imogen
Brent Cross always go the extra mile to help
The guys at Brent Cross are always great and always go the extra mile to help. Adam, Des and 1 other guy who sits next to them at reception forgot his name but can’t forget to mention him also. This time I was here for the van MOT rather than have me wait around and delay jobs they managed to get me a like for like van and got me back on the road straight away with a nice coffee to take with me. Thanks again for the consist help when ever needed
8 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Ryan, thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that Adam, Des, and the rest of the Brent Cross team continue to provide the level of service you've come to expect.
It's great to know that arranging a like-for-like van during your MOT helped keep you on the road with minimal disruption, and we're glad the coffee was a nice touch too!
We'll be sure to pass your kind words on to the team—including the colleague at reception whose name escaped you! They’ll really appreciate your recognition.
Thanks again for your continued support. We look forward to helping you whenever you need us.
Take care,
Imogen
Every visit is a pleasure more than…
Every visit is a pleasure more than helpfull front staff.
15 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Royan, thank you so much for your lovely 5-star review!
We're delighted to hear that every visit is a pleasure and that our front staff have consistently provided such helpful service. Your kind words mean a lot to the team, and we'll be sure to share your feedback with them.
Thank you for your continued support, and we look forward to welcoming you back again in the future!
Take care,
Imogen
Natasha
Natasha, a warm welcome, professional and helpful. Top notch service, thank you.
15 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Stewart, thank you so much for your wonderful 5-star review!
We're delighted to hear that Natasha provided you with such a warm welcome and delivered professional, helpful service. We'll be sure to share your kind words with her—she'll really appreciate the recognition.
Thank you for taking the time to leave your feedback. We're pleased to have provided a top-notch experience and look forward to welcoming you again in the future!
Take care,
Imogen
Brilliant service by Jo at reception…
Brilliant service by Jo at reception went above and beyond to help out thank you
15 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Michael, thank you so much for your fantastic 5-star review!
We're delighted to hear that Jo provided such brilliant service anwent above and beyond to help. We'll be sure to pass on your kind words—she'll be thrilled to know her efforts made such a positive difference.
Thank you for taking the time to share your experience. We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Jack and Jeff where extremely helpful…
Jack and Jeff where extremely helpful and face and very professional
15 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi there, thank you for your fantastic 5-star review!
We're delighted to hear that Jack and Jeff were so helpful, friendly and professional throughout your visit. We'll be sure to pass on your kind words—they'll really appreciate the recognition.
Thank you for taking the time to share your experience. We look forward to welcoming you back again in the future!
Take care,
Imogen
Ye was good git my van changes and got…
Ye was good git my van changes and got help emptying my old van and loading into new one
15 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Scott, thank you for your 5-star review!
We're so pleased to hear that your van changeover went smoothly and that our team was able to help transfer everything from your old van into the new one. We're always happy to go the extra mile to make the process as easy as possible.
Thank you for taking the time to share your experience. We look forward to helping you again in the future!
Take care,
Imogen
Great service as per usual
Great service as per usual. Karen, Chloe and Natalie couldn’t be more welcoming and professional. Thank you again ladies.
15 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Spencer, thank you so much for your wonderful 5-star review!
We're delighted to hear you've had another great experience with us. Karen, Chloe and Natalie will be thrilled to receive your kind feedback. It's fantastic to know they made you feel so welcome while providing a professional service.
We really appreciate your continued support and look forward to welcoming you back again soon.
Thank you!
Imogen
Both Jeff and Jake were very helpful in…
Both Jeff and Jake were very helpful in getting me a replacement vehicle.
15 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Joe, thank you for your 5-star review!
We're delighted to hear that Jeff and Jake were so helpful in arranging your replacement vehicle. We'll be sure to pass on your kind words to them—they'll really appreciate the recognition.
Thank you for taking the time to share your experience. We look forward to helping you again in the future!
Take care,
Imogen
Couldn’t have been dealt with any…
Couldn’t have been dealt with any better. Kept updating me throughout the process. Offered refreshments as soon as I walked through the door. Very friendly staff members throughout. Colin southern housing ⭐️⭐️⭐️⭐️⭐️
14 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Colin, thank you so much for your fantastic 5-star review, Colin!
We're delighted to hear that you had such a positive experience with us. It's great to know our team kept you updated throughout the process, made you feel welcome from the moment you arrived, and provided friendly service throughout your visit.
Your kind feedback means a lot to us, and we really appreciate you taking the time to share your experience. We look forward to welcoming you again in the future!
Take care,
Imogen
Sammi was very helpful
Sammi was very helpful. After having a issue with the vehicle that was hired and got me a vehicle to use why the other van was being repaired
30 juni 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Ashley, Thank you for taking the time to leave us a review!
We're sorry to hear you experienced an issue with your hire vehicle, but we're so pleased that Sammi was able to help and quickly arrange a replacement while your van was being repaired.
We'll be sure to pass on your kind words to Sammi—they'll really appreciate the recognition. Thank you for choosing Northgate, and we look forward to helping you again in the future.
Take care,
Imogen
5 Star Service
I can't thank Amber at Northgate Glasgow for all her help, my vehicle went down this week with a fuel leak and being a vehicle down was impacting my operation significantly as with the work we undertake, our vehicles require specific markings and with no such vehicles being available in branch, Amber was able to pull out all the stops and get a vehicle from another branch to keep us going - 5 star service!
14 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Steven, thank you so much for your fantastic review!
We're thrilled to hear that Amber at our Northgate Glasgow branch was able to help during what we know was a challenging situation.
We'll be sure to pass on your kind words to Amber—she'll be delighted to know her efforts made such a positive difference. We understand how important it is to keep your operation moving, and we're so pleased we could get the right vehicle to you and minimise the disruption.
We really appreciate your feedback and your 5-star rating. Thank you for choosing Northgate, and we look forward to supporting you again whenever you need us.
Take care,
Imogen
Very good customer service
Very accommodating when i missed my previous appointment. Was served by Martin at the front desk, very lovely gentleman.
My repair was very quick.
14 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Alys, thank you so much for your kind review!
We're delighted to hear that we could accommodate you after you missed your previous appointment.
We'll be sure to pass your lovely comments on to Martin—he'll be pleased to know he made such a positive impression. It's also great to hear that your repair was completed quickly.
We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Coventry depot was very accommodating…
Coventry depot was very accommodating on collection time as I explained I am working away in Lincoln. Staff were very helpful special mention for Dajinder, (Jin) who was extremely helpful polite courteous and sorted the slight problem out we had with the wording on my insurance policy in a very professional and kind manner. The whole experience from Karl setting up my account to driving my new van which is fantastic was a very pleasant transaction THANK YOU
4 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Stephen, thank you so much for your fantastic review!
We're delighted to hear that our Coventry team were able to accommodate your collection time and make the whole process as convenient as possible. It's especially wonderful to know that Jin provided such helpful, professional and courteous service, resolving the insurance query with care, and that Karl made setting up your account a smooth experience.
We'll be sure to pass your kind words on to both Jin and Karl—they'll be delighted to hear your feedback. Thank you for choosing Northgate, and we hope you enjoy your new van. We look forward to assisting you again in the future!
Take care,
Imogen
Always a pleasure to Visit North Gate…
Always a pleasure to Visit North Gate Pompey, Excellent Service, Great Coffee, Thank you
14 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Taylor, thank you so much for your lovely review!
We're delighted to hear it's always a pleasure to visit our Portsmouth branch. It's great to know you received excellent service—and we're especially pleased you enjoyed the coffee too!
We really appreciate your kind words and your continued support. We look forward to welcoming you back again soon!
Take care,
Imogen
I was left stranded for 10 hours
I was left stranded for 10 hours, no updates from the original person I spoke to and gave every detail too, until I decided to use a different phone to get through to a different department, the number I originally rang on was clearly being ignored so I was unable to get through to anybody for an update, I was in a dangerous spot and the times that somebody was coming kept moving, The actual Recovery guy (from Gloucester) and the guy working in the office (in Bristol) when I finally got there can not be faulted at all, They were great and did everything they could to get me on my way upon arriving, but the people Dealing with things up to that point were absolutely shocking. To be left stranded in that heat for 10 hours in the middle of nowhere in a dangerous position is not right on any level.
Absolutely shocking service.
13 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi David, thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how distressing and frustrating it must have been to be left waiting for so long, particularly in a dangerous location and during such hot weather.
This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication and the delays you experienced. We do, however, appreciate you recognising the efforts of our recovery driver from Gloucester and the team member in Bristol, and we're pleased they were able to assist you once you arrived.
We'd like the opportunity to investigate what happened and understand why the communication and response fell short on this occasion. Please contact us with your vehicle registration and any relevant details to customer.services@northgate.co.uk so we can look into this further and address your concerns.
Thank you again for bringing this to our attention.
Take care,
Imogen
Service manager was great
Service manager was great, got us out of a tough situation and got the fleet vehicle back on the road within the hour! Can’t fault the service and customer care
13 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Greg, thank you for your fantastic review!
We're delighted to hear that our Service Manager was able to support you during a challenging situation and get your fleet vehicle back on the road so quickly. Providing efficient solutions while delivering great customer care is something we take great pride in.
We'll be sure to pass on your kind words to the team. Thank you for your feedback, and we're pleased we could help when you needed us most. We look forward to assisting you again in the future!
Take care,
Imogen
Hi Emma any luck with the consent…
Hi Emma any luck with the consent email.
Thanks
Steven White
Good evening.
So today have an incidents in my van. I drive to Crawley tp be told as its a public liability claim to fix it myself. So i go get some quotes then the insurance for wickes contacts me offering to repair and give me a loan vehicle fpr the duration of the repair ut they need consent from Nortgate. I speak to Paul at Crawley he refers to contact the account manager to get consent as required by the insurance but nothing has been received.. I have just about had enough of Northgate something that ahould be so easy becomes a nightmare to sort out. Just waiting for an email to yes do it.. Why of why do i bother.
Kind regards
13 juli 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Steven, thank you for sharing your feedback.
We're sorry to hear about the difficulties you've experienced and understand how frustrating it must be when you’re trying to get your vehicle repaired and back on the road.
We appreciate that this process has not been as straightforward as it should have been, and we apologise for the inconvenience and delays caused. We’d like the opportunity to look into what has happened, understand where the communication has broken down, and help get this resolved as quickly as possible.
Please feel free to contact us at customer.services@northgate.co.uk with your vehicle details and any relevant booking or account information so we can investigate this further with the team and provide an update.
Thank you for bringing this to our attention, and we hope we can help put things right.
Take care,
Imogen
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.