This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... Toon meer
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Lees wat reviewers zeggen
Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... Toon meer
Brilliant team my employer has been using Northgate for years every time we go to pick up or drop off due to breakdown they always have something available for us. Happy team and always good having a... Toon meer
Bedrijf heeft geantwoord
Delivered car spot on in time to my home address thank you. Top condition clean inside out and the bloke who delivered, Darren, took his time to answer all of my questions in details, always polite an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Geschreven door het bedrijf
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contactgegevens
Lingfield Way, DL1 4PZ, Darlington, Verenigd Koninkrijk
- 0330 019 8775
- info@northgatevehiclehire.co.uk
- www.northgatevehiclehire.co.uk
4,9
Uitstekend
5K reviews
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Bad and worse
Wow just wow. How a provider of “fully maintained vehicles” can be so unhelpful when it comes to maintenance.
Firstly I went into branch with my van not going over 30mph as it had developed a fault putting it into a safety mode which is fair enough these things can’t be helped but when I went into Inverness with the vehicle I was told no sorry we can’t look at this because we have no mechanics? I thought they meant free at the moment to look at it but they genuinely mean no mechanics in the building as they can’t hire any so they will have to put it somewhere else in about 6 weeks time. I can either take the van away (impossible since it’s stuck at 30mph) or I can take a replacement electric small panel van??? I drive a Luton with a tail lift so what use is that to me? Told that’s my options take it or leave it I am not guaranteed a like for like.
Contacted my account manager who is based around 400 miles away who was so unhelpful I couldn’t believe it.
So here I am now with an unusable van paying rent for it and having to rent another one locally at 5 x the price. Absolutely not what I signed up for and will be taking further action to claim back my losses on this.
Don’t remember it being anything like this before
If anyone from northgate reads this please advise where to send my complaint as my account manager only tells me to send to her.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hello, thank you for taking the time to leave a review.
We're very sorry to read about your experience and can understand your frustration. We appreciate how disruptive it is when a vehicle develops a fault, particularly when it impacts your ability to work, and we're sorry that the support you received did not meet your expectations.
We apologise for the difficulties you encountered when seeking assistance from our Inverness branch and for the disappointment caused by the replacement vehicle options that were available at the time. We also regret that you felt unsupported when raising your concerns and appreciate how frustrating this situation must have been.
Your feedback has been noted, and we'd like the opportunity to investigate the issues you've raised in more detail. Please contact our Customer Services team at customerservices@northgatevehiclehire.co.uk, quoting your vehicle registration and company details, and we'll ensure your complaint is reviewed thoroughly.
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and hope to have the opportunity to address your concerns.
Take care,
Emma
Brilliant service and very welcoming
Brilliant service and very welcoming!
First rental with the business and looking forward to further reservations!
Thanks Martin and Northgate team!
21 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Tony, thank you for your review!
We're delighted to hear that your first rental experience with us was such a positive one. 👏
It's great to know that Martin and the team made you feel so welcome and provided brilliant service throughout. We'll be sure to pass on your kind words.
Thank you for choosing Northgate. We look forward to welcoming you back for your future reservations! 🙌✨
Take care,
Emma
The two ladies on reception were very…
The two ladies on reception were very welcoming and helpful, and workshop Jake had me back on the road in no time at all . Thanks again . Dan , technical surfaces!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Thank you for your review, Dan!
We're pleased to hear that our reception team made you feel welcome and that Jake got you back on the road so quickly. 🔧
We'll be sure to pass on your kind words to the team. Thanks again for your feedback and for choosing Northgate!
Take care,
Emma
Extremely helpful staff
Extremely helpful staff, specially Paul & Alika. Come here too often to admit but these guys are always so helpful, polite, good laugh and they always go the extra mile.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Thank you for your review, Stephen!
We're delighted to hear such lovely feedback about Paul, Alika, and the team.
It's fantastic to know that, whenever you visit us, you find the team helpful, polite, and always willing to go the extra mile. We're especially pleased that they can make the experience a positive one with a bit of good humour along the way! 😊
We'll be sure to pass your kind comments on to Paul and Alika. Thank you for your continued support, and we look forward to seeing you again soon. 🚚
Take care,
Emma
Antwoord van Northgate Vehicle Hire
Hi Tim, thank you for your review!
We're delighted to hear you received great service from the team. Providing a smooth and positive experience for our customers is always our goal.
Thank you for taking the time to share your feedback and for choosing Northgate. We look forward to welcoming you again soon!
Take care,
Emma
MultiVan Hire - Jo & Martin
Served by Jo & Martin, all the staff were very helpful, accommodating, and nothing was too much trouble, would recommend and uses again!!!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hello Christopher, thank you for your review!
We're delighted to hear that Jo, Martin, and the rest of the team were so helpful and accommodating during your visit. 👏
It's great to know that nothing was too much trouble and that you had such a positive experience with us.
Thank you for your recommendation. We look forward to welcoming you back again in the future!
Take care,
Emma
Paul and Hammi helped me out as I was…
Paul and Hammi helped me out as I was returning a vehicle it was close to closing, they happily processed my van and processed me a new hire van. Quality service with a smile.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Thank you for your review!
We're delighted to hear that Paul and Hammi were able to help, especially so close to closing time. 🌟
It's great to know they made the return of your vehicle and collection of your new hire van quick and easy, all with a smile.
We'll be sure to pass on your kind words. Thank you for choosing Northgate! ✨
Take care,
Emma
The collection of the van went well
The collection of the van went well, your staff were friendly and thorough.
I was told that the van would be collected two days ago, so I've had to stay in for the last two days for no reason, when I could have been working away from home.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Ian, thank you for your review!
We're pleased to hear that the collection of the van went smoothly and that you found our team friendly and thorough. 🌟
We're very sorry, however, to learn that you were advised the vehicle would be collected two days earlier and that this resulted in you having to remain at home unnecessarily. We understand how frustrating and inconvenient this must have been, particularly when it impacted your ability to work elsewhere.
Please accept our sincere apologies for the inconvenience caused. We take all customer feedback seriously and are disappointed to learn that you feel your latest experience has not reflected the level of service we strive to provide. Your comments have once again been noted and will be shared with our Snodland branch.
To allow me to investigate this further for you, please can you email customer.services@northgate.co.uk with the registration of your vehicle and we can get this logged as a complaint for you. Once again, we are sorry to hear of the issues raised, we do hope we can make this experience a more positive one for you.
Thank you for taking the time to share your experience. We appreciate both your positive comments and your honest feedback.
Take care,
Emma
Brilliant team
Brilliant team my employer has been using Northgate for years every time we go to pick up or drop off due to breakdown they always have something available for us. Happy team and always good having a chat even when we wait for the tuk tuk because our van broke down.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Daniel, thank you for your review!
We're delighted to hear such positive feedback about the team. It's great to know that whenever you've needed us, whether for a vehicle collection, drop-off, or following a breakdown, we've been able to keep you on the road with a replacement vehicle. 🌟
We're especially pleased that our team's friendly attitude and willingness to have a chat have made a difference to your experience. Even when dealing with the inconvenience of a breakdown, we always aim to make things as easy and enjoyable as possible.
Thank you for your employer's continued loyalty over the years and for taking the time to share your kind words. We truly appreciate your support and look forward to seeing you again soon. 🙌
Take care,
Emma
Arrived without notice and spoke to…
Arrived without notice and spoke to Lara who was helpful and resolved the issue efficiently and friendly.
She even made me a coffee.
Thank you
19 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi David,
Thank you for taking the time to leave such positive feedback.
We're pleased to hear you had a positive experience and that the matter was resolved to your satisfaction. We'll be sure to pass your kind comments on to Lara moving forward.
We appreciate your feedback and thank you for choosing our service.
Take Care,
Emily
Paul E was very helpful and efficient
Paul E was very helpful and efficient. Highly recommended.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Francis,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Paul was able to assist you efficiently and provide a helpful service experience.
Your recommendation is greatly appreciated, and we'll be sure to pass your comments on to Paul and the rest of the team. Thank you for choosing our service.
Take Care,
Emily
Natalie was very welcoming
Natalie was very welcoming
And the conversation about Gary (only fools & horses was hilarious 😂
Keep up the good work....
19 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Michael,
Thank you for your lovely review.
We're delighted to hear that Natalie made you feel so welcome. It's great to know that the conversation brought a few laughs as well, especially with such a classic tv show.
We'll be sure to pass your kind comments on to Natalie and the rest of the branch. Thanks again for your support, and we look forward to seeing you again soon.
Take Care,
Emily
Chris and Amanda are very helpful and…
Chris and Amanda are very helpful and polite great customer service
19 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Jamie,
Thank you for your kind words.
We're so pleased to hear that Chris and Amanda provided such helpful and courteous service. Delivering a positive experience for our customers is always our goal, and your feedback is greatly appreciated.
We'll ensure these comments are passed onto them and the rest of the respective team.
Have a lovely day and thank you again for your review.
Take Care,
Emily
Chris and amanda friendly staff
Chris and amanda friendly staff, always helpful and try there best to deliever a profressional experience making u feel welcome while work is been carried out
19 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi James,
We appreciate your kind feedback.
It's a delight to hear that Chris and Amanda made you feel welcome and provided a personal and professional service.
Our branches strive to deliver the best possible experience for our customers, and it's great to know their helpful approach had a positive impact while the work was being carried out. We will be sure to pass your comments on to them.
Thank you for taking the time to share your experience.
Take Care,
Emily
Always great services whenever I fetch…
Always great services whenever I fetch any of the vans in that we have through northgate.all the staff are friendly and polite.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Jack,
Thank you for your kind feedback.
We're delighted to hear that you consistently receive great service whenever you visit our Sheffield branch. Providing friendly, professional support is something the whole team takes pride in, so it's wonderful to know that our staff always accommodate our customers.
We really appreciate your continued trust in us and your taking the time to share your experience. We look forward to welcoming you back again soon.
Thanks again,
Emily
Very efficient
Very efficient, great communication and work carried out. Great coffee whilst you wait.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Martin,
What an excellent review!
We're delighted to hear that you found our service efficient and the information clear regarding the work carried out. It's also great to know you enjoyed a hot beverage while you waited.
We really appreciate you taking the time to share your experience. Your feedback means a lot to the team, and we look forward to welcoming you back again soon.
Thanks again,
Emily
Andy the technician was really helpful
Andy the technician was really helpful. Had an issue and he fixed it in 2 minutes. Class service
18 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Aaron,
Thank you for your fantastic feedback!
We're delighted to hear that Andy was able to get your issue resolved so quickly. Providing efficient, knowledgeable service is what we strive for, and it's great to know Andy delivered exactly that.
We'll make sure your kind words are passed on to him and the rest of his team. Thanks again for taking the time to share your experience, and we look forward to helping you again in the future.
Kind Regards,
Emily
Ian H was very helpful even made me a…
Ian H was very helpful even made me a coffee
18 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi,
Thank you for your wonderful feedback, Jake!
We're delighted to hear that Ian was so helpful during your visit. Going the extra mile to make sure customers feel welcome, even with something as simple as a beverage, can make all the difference, and we're pleased he helped make your experience a positive one.
We'll be sure to pass on your kind words to Ian. Thank you for choosing us, and we look forward to welcoming you back again soon.
Take Care,
Emily
Brendan called to my home this morning…
Brendan called to my home this morning to carry out a service on my work van. Excellent service , very pleasent and helpful. Top marks
18 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Norman,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Brendan provided an excellent service during your van's service earlier today. His friendly and helpful approach is exactly the standard we aim for, and we're pleased he made the experience a positive one.
We'll be sure to pass on your top marks to Brendan as well as the rest of the branch.
Thank you for choosing us, and we hope to see you again when your next service is due.
Take Care,
Emily
Excellent polite friendly service as…
Excellent polite friendly service as always
Special mentions to Martin,Jo and Emma. Would recommend to all family and friends
18 augustus 2026
Review zonder uitnodiging
Antwoord van Northgate Vehicle Hire
Hi Joe,
Thank you for your lovely feedback.
It's fantastic to hear that our team continues to provide the friendly and professional service you've come to expect from us. Martin, Jo, and Emma will be delighted to know their efforts made such a positive impression.
We especially appreciate your recommendation to family and friends, as there's no greater compliment than a customer's trust.
Thanks again for your continued support.
Take Care,
Emily
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