Norton Way Group Reviews 

Rio Sawney at GWR Kia was exemplary in his dealings with me from start to finish, throughout the purchase and final handover of my new Kia PV5 Cargo Van.
His communication was second to none, always friendly and helpful, and forever keen to keep me in the picture with timely updates.
There were unfortunate delays in receiving the van, however these were totally out of Rio’s control, the first van ‘damaged in transit’ then second one held at port by Kia UK for 3 weeks before finally being delivered to the dealership! If Rio hadn’t been on their case I think it still may have been there!
Rio and his Manager James Grimes, made every effort to compensate me for the delays, providing a very nice courtesy car for over seven weeks (Kia Sportage), and negotiated some useful extras with Kia UK which was very much appreciated.
Since handover Rio has continued to be helpful and has given me plenty of tips and offers of assistance if needed.
I couldn’t be happier with the service received by him.
The showroom is also first class and the reception staff friendly and welcoming.
I would not hesitate to recommend the dealership, but particularly Rio for his customer focus and communication.

I purchased a Mazda CX30 from Norton in Letchworth and I was very happy with the experience. The approach of all the sales team I encountered - in particular I thought Leigh Chapman was excellent both in terms of the sales and the after-sales customer care.

Our 4th new generation Nissan Juke from Norton Way Nissan Letchworth.

We were dealt with again by Laura and also Hannah. Superb experience once again. On initial order we knew exactly what we wanted and phoned up to let them know we were coming over that afternoon, to our pleasant surprise Laura answered the phone and remembered us from 2 years ago. When we went into the showroom we were greeted by Laura and Hannah. Laura was superb once again. Hannah was friendly, polite and a great personal experience. On handover the car was presented in the showroom, which was a nice touch and as a detailer was much appreciated so I could look at it properly. This dealer really is superb. Thanks Hannah and Laura. Mr and Mrs Simmonds.

Excellent Customer Service!!!
We were assisted by Rio, who was extremely knowledgeable and helpful regarding both the vehicle specifications and the leasing requirements.
Rio went above and beyond, offering sound advice that truly assisted us in our decision-making process. If you are looking to buy or lease a Kia van, we highly recommend seeking out Rio; he is someone you can trust to provide the right guidance. Excellent customer service!!!

Dealt with Daniel Bartley at GWR Kia in Brentford, talked us through everything so thoroughly and professionally.

Rang to enquire about Goldwing. Remi sales guy didn't have much of a clue about bike. Said I'd come testride after weekend found out sold no call nothing could have wasted a morning so not impressed

This Nissan dealership gave me excellent service when I needed help replacing my car written off by a third party I have to say that Berkan moved heaven and earth and came up with a gem of a replacement car for me which was totally suitable for my needs. Well done Berkan and well done Norton Way Nissan.

Over the years, I have bought several cars from this firm. Dawn, who is one of the sales team, has always looked after me. She is first class and really knows how to look after her customers.

Excellent Service at Honda Chiswick – Norton Way Group

I recently had my car repaired at Honda Chiswick and received outstanding customer service throughout the entire process. Mustafa was attentive, professional and took real ownership when additional issues were identified, including arranging an additional courtesy car at no extra cost when the repair took longer than expected.
He also thoughtfully arranged a private workspace for me while I waited, which made a significant difference. During my visit I met the showroom manager, Lee Marzorati, who was welcoming and clearly committed to creating a positive and professional environment for both customers and staff.
Having visited the centre some years ago, I can genuinely say the atmosphere has improved significantly. The team now appear motivated, respectful and customer-focused. My car was returned in excellent condition and I am driving with renewed confidence.
This experience has restored my confidence in Honda and I would not hesitate to return or recommend this centre or the Norton Way Group.

recently had my MOT carried out at Honda Chiswick and wanted to share my experience, particularly highlighting the excellent service provided by technician Mr F Khan and customer service Mustafa

From start to finish, the process was smooth and professional. Mr Khan demonstrated a high level of expertise and attention to detail throughout the MOT inspection. He took the time to ensure everything was thoroughly checked and clearly explained any observations in a way that was easy to understand.

What stood out most was his professionalism and honest approach. It’s reassuring to know your vehicle is being handled by someone knowledgeable and genuinely committed to safety and quality work.

Overall, I’m very satisfied with the service at Honda Chiswick and would highly recommend them

Left 8 messages for services to call me back. Explained to the operator in Manchester ( we live in London) the car is not able to be driven. They apologised but still no call backs . It has been a fortnight, gave up and went to a local garage.
Full service history with Kia , absolutely appauling . I will never buy another Kia again as a result.

Also the AA and my mechanic said the fault on tbe Sorrento was a never event . The pyros went off when i was driving down a road . No collison
@@@avoid@@@@

We have a mobilty car, it broke down and peugeot said can't pick it up for months 5 months later car not moved had to rely on others to get my disabled son around. The car had rodent damage due to them not picking up the car, they are now refusing to fix the damage even mobilty are refusing unless we pay we have to do it even tho its not our fault its theirs, there is a reason we call them purshit. The staff are rude snappy and don't care one bit I wouldn't go there again thank god the contract is up next year we are never going there again if I could give them 0 stars I would I would avoid if I was you, we had no sorry or anything. What a joke of a company. I would love them to contact us and say sorry but I dout that will happen. The last word we got from them was asher before he left he said well if you call customer service they might do it as good will gesture, which I said but you did it way will it be a good will gesture, we'll called anyway and they didnt do it anyway.

With thanks to the curse of Friday 13th, I had reason to call Norton Way Nissan, Letchworth this morning. Without hesitation, Ryan from the service department told me to come in within two hours and he would take a look at my car to assess any damage. I am so grateful I didn't have to wait all weekend to find out. Luckily for me it was all good, but thanks to Ryan and his team, I can now relax for the weekend. The service, understanding and care was great. Cant recommend highly enough. THANK YOU!!!

I had a great time and service with a sales gentleman by the name of David! He was very helpful and knowledgeable about all the cars I enquired about on the courtyard. Even though I didnt purchase the car I was looking at David was very helpful and informative through the whole process. He even went as far to send me a video message showing me all angles of the car. Great chap. Good business

Having Ronan sell me a super mazda2 was a good experience.I am verry happy with the purchase and the
Proffessional attitude that Ronan posesses.thank you
Ronan.

Mawli went out of his way to help us and collaborated with colleagues to give us the best solution possible to what we were wanting for a car and price

Great service. I am so happy with Ravi and team. Always catering to all my questions and giving me great advise. Also so patient and helpful as I'm a very anxious person, they soothed all my anxieties. Sorted everything out for me, all I had to do pick car and drive out the rest Ravi sorted. He handled things expertly.

Purchsed my car today, was assisted by Fardin, he has great customer service and took me through the whole process with no complications.

I called to enquire on a scooter for sale. The gentleman I spoke to Rory was extremely knowledgeable and took his time to talk me through the various options. He is a credit to the team there.

I had the lovely experience of speaking with Mark (Parts Manager) at Chiswick Honda.
I have to say what a lovely gentleman he was over the phone. He was so polite professional & extremely helpful with my parts query; but only that, Mark was able to advise me on technical aspects of car servicing according to Honda’s recommendations. His experience within the automotive industry speaks volumes.
I have to say it was almost like speaking with a friend rather than a Manager at a Dealership. I really wish other Honda Parts Managers were like Mark but unfortunately far from it. Before ending the call Mark said to me that if you need any further help in the future than please don’t hesitate to reach out to me. Now that’s what you call a
5🌟🌟🌟🌟🌟 customer care treatment.
Thank you so much Mark & please keep up the great work your providing to your customers. Season's greetings and best wishes for a happy, healthy New Year 2026.

Regards,

Imran.