Previously I gave a 5 star review for the process of getting a new car, and how good Charlie Crouch was. Sadly, the process of trying to get my reservation deposit refunded is a nightmare. So many pro... Toon meer
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Lees wat reviewers zeggen
After reading some of the negative reviews about this company I thought I should leave one as I had a different experience. From the beginning to the end Chiswick Honda MOTORCYCLES have been great. I... Toon meer
Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dea... Toon meer
Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Autowerkplaats
- Autobedrijf/Garage
- Motorfietsonderdelen winkel
- Motorwinkel
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Geschreven door het bedrijf
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contactgegevens
Norton Way North, SG6 1BL, Letchworth Garden City, Verenigd Koninkrijk
- info@nortonway.com
- www.nortonway.com
4,5
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All staff are amazing
All staff are amazing
Any issues I have, are always dealt with compassion and understanding. Particularly Dawn and Darren are very helpful and understanding.
10 oktober 2025
Antwoord van Norton Way Group
Good morning Katarzyna Bialek, thank you for the 5-stars and kind words! We are very happy we could help and we will pass on your compliments to Dawn and Darren. We hope you are enjoying your new car. Take care - Norton Way Peugeot.
Antwoord van Norton Way Group
Good morning Zechariah Wuni, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that you received good customer service. Take care - NW Honda.
I love my car
I love my car. I love Hondas. I think they are the best.
Changing my car was pretty smooth as I didn't even have to drive to Chiswick till the last day.
All was good
16 oktober 2025
Antwoord van Norton Way Group
Good afternoon Caroline, thank you for the 5-stars and kind words! We are very happy we could help and we hope to welcome you back again soon. Take care - Chiswick Honda.
Definitely recommend 👌
I am privileged once again to have recently had the pleasure of interacting with Ravi Gehlot and Alexandra-Lavinia Sandu at Chiswick Honda. Although sad that my local honda at Wimbledon has closed, I was once again blown away by the fantastic level of customer service I received.
It was lovely to meet Ravi Gehlot and from the moment I went Ravi and lovely Alexandra went above and beyond to ensure that my needs were met quickly and efficiently.
I was impressed with their professionalism, patience, and genuine care towards me taking the time to listen to my concerns, and offering clear and helpful solutions.
Being a Honda customer for the fourth time I can whole heartedly say for many years my journey with
Honda has been superb with lovely cars but most importantly lovely staff who value their customers. Special Thanks to Ravi Gehlot for going the extra mile to ensure 100% customer satisfaction, Alexandra and the team.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Norton Way Group
Good afternoon Jamila Morshed, thank you for the 5-stars and very kind words! We are very happy we could help and we were pleased to hear that you received fantastic customer service as always. We will pass on your compliments to Ravi and Alexandra. We hope to welcome you back again soon. Take care - Chiswick Honda.
Returning Customer
Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease, and was professional and knowledgeable when we took a test drive. We were given space to chat next steps and never felt pressured to commit to buy or to put down a deposit. Archie is a credit to your business and we're looking forward to picking up our new car next week.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Norton Way Group
Good morning Steven Long, thank you for the 5-stars and kind words! We are very happy we could help and it is always nice to hear from returning customers. We will pass on your compliments to Archie and we hope you enjoy your new car when you pick it up. Take care - Norton Way Peugeot.
Reactive service and great support
Had a small number of issues but Kia managed them well and now all resolved. Pleased with our car and the service received
2 oktober 2025
Review zonder uitnodiging
Antwoord van Norton Way Group
Good afternoon Jane, thank you for the 4-stars and kind words! We are very happy we could help and we are pleased to hear that the small issues you had were resolved. Take care - GWR Kia.
Antwoord van Norton Way Group
Good afternoon Kevin Burke, thank you for the 5-stars! It is much appreciated and we are pleased that your experience with us was great. We will pass on your compliments to the team and we hope you are enjoying your new Cx-60. Take care - Norton Way Mazda.
Outstanding Salesman
Salesman, Mr Mario Mcpherson was very professional in his approach, very polite explained everything well to us about our purchase of the new vehicle. Would highly recommend him. Wish him all the best for the future.
23 oktober 2025
Antwoord van Norton Way Group
Good afternoon Harshad Pisavadia, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you found Mario to be outstanding and very professional. We will pass on your compliments to him and we hope you are enjoying your new Picanto. Take care - GWR Kia.
Exceptional service
No complaints.Was looked after exceptionally well by the assistant Michael. Everything great.
6 oktober 2025
Antwoord van Norton Way Group
Good afternoon Brian, thank you for the 5-stars! It is much appreciated and we are pleased that you received exceptional service. We will pass on your compliments to Michael. Take care - Norton Way Nissan.
Great experience. The visit to the showroom
The visit to the showroom, the friendliness of staff. The sales person was very helpful and professional.
18 september 2025
Antwoord van Norton Way Group
Good afternoon Nichhattar Pal, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you had a great experience. We will pass on your compliments to the team. Take care - GWR Kia.
One of the worst buying experiences…
One of the worst buying experiences buying a motorcycle I’ve ever had.
Shocking customer service from Chester in sales.
Recently purchased a motorbike from Honda Chiswick, after a multitude of issues and promises I’ve had no reimbursement or real solutions offered.
The bike was delivered with a nail in the rear tyre and it didn’t start!
I called Chester and the service department for a solution or advice, their offer was to ‘bring it in’ which isn’t very helpful when it doesn’t start AND has a punctured tyre.
I negotiated a spare key to be included in the deal, unsurprisingly that never came, nor did my £100 token to have it programmed, they failed to tell me that I need the immobiliser code to program a key, which they lost.
I’m waiting for the service document to be sent to me still, after waiting over a month for the bike to be delivered after purchase, I’m doubting the service was even done.
Now I’ve had no useful communication from Chester or anyone at Honda Chiswick, and I’m not hopeful of any reimbursement for the horrendous buying experience I’ve had from Honda Chiswick.
1 september 2025
Review zonder uitnodiging
Antwoord van Norton Way Group
Good morning Jay, thank you for taking the time to leave us this feedback. We are very sorry to hear that you have had this experience with us. We have passed your comments onto our Managers and our head of business Lee Marzorati whom you can contact on lee.marzorati@nortonway.com. We hope we can restore your faith in us.
Kind regards - Chiswick Honda Bikes.
Aryan was very polite and diligent in…
Aryan was very polite and diligent in his interactions with us and steered us through all the options available for us. Was a really positive experience and are enjoying our brand new Honda CRV.
5 oktober 2025
Antwoord van Norton Way Group
Good morning SJ, thank you for the 5-stars and kind words! We are very happy we could help and we will pass on your compliments to Aryan. We hope to welcome you back again soon. Take care - Chiswick Honda.
Antwoord van Norton Way Group
Good morning Ibrahim Mao, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you received a very good service. We will pass on your compliments to Benjamin. Take care - GWR Kia.
Great service and communication
3 oktober 2025
Antwoord van Norton Way Group
Good morning Joerg Bachtler, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear your experience was great. We will pass on your compliments to the team and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Outstanding - thank you
We were so glad to have found the brilliant Leigh and the wonderful team at Norton Way Mazda
Leigh was very engaging , friendly , full of insight and always quick to offer sensible solutions where needed
I know that for many people buying a new car can be daunting , but for us Leigh made the whole process so smooth
We are thrilled with the car - thanks a million Leigh and NW
19 oktober 2025
Review zonder uitnodiging
Antwoord van Norton Way Group
Good morning FH, thank you for the 5-stars! It is much appreciated and we are pleased that your experience with us was outstanding. We will pass on your compliments to Leigh and the team. Take care - Norton Way Mazda.
Sad experience
Honda is good brand. The big problem is the sales managers who work for Honda. They don't do their job well enough. It's very sad. Only go to Honda if you have to.
14 september 2025
Antwoord van Norton Way Group
Hi Milovan,
Thank you for leaving us this review. The comments have been passed onto the management team, it will be investigated. Please feel free to email Daniel.Pinkus@chiswickhonda.com directly should you wish to discuss further. Thank you for buying a bike from us and for being patient whilst we sourced you a bike.
Smooth experience
Smooth experience, good communication, quick delivery.
Good professional company to buy a vehicle from.
6 oktober 2025
Antwoord van Norton Way Group
Good afternoon Anthony Counter, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that your experience went smoothly. We will pass on your compliments to the team and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Keeping me up to date with everything…
Keeping me up to date with everything top bloke daniel
6 oktober 2025
Antwoord van Norton Way Group
Good afternoon F Dixon, thank you for the 5-stars and kind words! We are very happy we could help. We will pass on your compliments to Daniel and we hope you are enjoying your new Stonic. Take care - GWR Kia.
We felt pressured in asking for larger wheels?
We felt pressured in asking for larger wheels for the Honda Jazz as we were told we could not have them as the deal had to be paid and away before such a date. Which means they were not prepared to put themselves out for an elderly couple.
Secondly, we were only given about 10 minutes to be shown round a new car; they did not have any time for us. We also had to take the car back as we had no instructions on the sat nav also accessing the boot tool kit, or putting the back seats down.
Albeit checking the manual where we could.
2 oktober 2025
Antwoord van Norton Way Group
Good afternoon Christine Perry. Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience at Chiswick Honda and that it did not meet your expectations.
We understand your concerns regarding the pressure felt around the wheel upgrade and the limited time provided during your visit. We always aim to ensure our customers feel supported and fully informed, so it's disappointing to hear that you left feeling otherwise.
We would really appreciate the opportunity to speak with you directly so we can address your concerns.
Please contact us at your earliest convenience at 02089968162 or via email at Tharusanth.Ragudhas@chiswickhonda.com
We value your feedback and hope to restore your confidence in our service.
Friendly and helpful staff
Ben and the team were really helpful and responsive when I bought my NT1100. They located a bike from stock that met my requirements at a competitive price and happily arranged a test ride. I've had the bike now for five weeks and ridden my first 250 miles on it commuting to work. Love it!
20 september 2025
Antwoord van Norton Way Group
Good afternoon Liam, thank you for the 5-stars and taking the time to leave us this kind review! It is much appreciated and we will pass on your compliments to Ben and the team. We look forward to welcoming you back again soon. Take care - Chiswick Bikes.
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