We visited the Taunton store yesterday with our daughter who wanted to buy a sofa for her flat. The staff were brilliant. Special thanks to the store manager, Tom, the assistant manager , Tyler and Ro... Toon meer
Bedrijf heeft geantwoord
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The whole experience has been excellent. Any questions I had regarding choosing my furniture were answered with good advise & knowledge of the product. The furniture i have purchased is absolutely b... Toon meer
Bedrijf heeft geantwoord
Really nice to speak with a real person and discuss my choice. The Chester furniture was perfect and exactly what I had been looking for. Delivery service was punctual but didn't have an option for... Toon meer
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Great local friendly service. Delivery was fully tracked via 3rd party and organised on time. Great sideboard had been looking for something stylish that fit the space for a long time. Have to unb... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Beddenwinkel
- Slaapkamermeubilair winkel
- Woonkamermeubilairwinkel
- Kantoormeubilair winkel
- Zitbankenwinkel
Geschreven door het bedrijf
Oak Furniture UK is an independent family-run furniture retailer established in 2006, specialising in quality oak, painted and solid wood furniture together with carefully selected sofas and armchairs. From our 5,000 square foot showroom in Workington, Cumbria, we have been helping customers furnish their homes for nearly 20 years, serving local customers across Cumbria, South West Scotland and the North East of England, while delivering throughout mainland UK. Our collections include furniture for dining rooms, living rooms, bedrooms, hallways and home offices, chosen to combine quality craftsmanship, lasting style and excellent value. We work closely with many of the same trusted suppliers year after year, giving us confidence that every piece is manufactured to high standards and carefully quality checked before reaching our customers. Customer service remains at the heart of everything we do. Whether visiting our showroom or ordering online, we aim to make the buying process straightforward and enjoyable, supported by experienced staff and dependable delivery services. We are committed to responsible sourcing and many of our solid wood furniture collections originate from managed forests to support sustainability and environmental responsibility. Thank you for visiting our Trustpilot profile and for taking the time to read about Oak Furniture UK.
Our Promise to You
Geschreven door het bedrijf
- Family-run since 2006
- For nearly 20 years, we've helped customers furnish their homes with quality oak, painted and solid wood furniture. We pride ourselves on honest advice, dependable service and carefully selected furniture that's built to last.
- Quality You Can Trust
- We carefully select our furniture collections from trusted manufacturers, with many long-standing supplier partnerships helping us deliver furniture that combines quality craftsmanship, durability and excellent value.
- Delivered With Care
- Most online orders are delivered by experienced two-person delivery teams, with room-of-choice delivery and optional unpacking services available to make delivery straightforward and stress-free.
- Thousands of Happy Customers
- Our excellent Trustpilot rating reflects the quality of our furniture and the service we strive to provide. Every review helps us continue improving and gives new customers confidence when shopping with us.
- Responsibly Sourced
- Many of our solid wood furniture collections are manufactured using timber from responsibly managed forests, helping to support sustainable forestry while creating beautiful furniture that's built to last.
Our Customer Promise
Trusted family business since 2006
We carefully select quality furniture from trusted manufacturers and stand behind every purchase with knowledgeable advice, professional delivery and responsive after-sales support. If something isn't right, we'll work with you quickly and fairly to resolve the issue.
Contactgegevens
19-21 Guard St, CA14 4EN, Workington, Verenigd Koninkrijk
- 01900871006
- customerservices@oakfurnitureuk.com
- www.oakfurnitureuk.com
4,9
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly
Friendly, helpful staff from ordering to delivery. They even kept my furniture until I was ready for it (new carpets etc). Highly recommended & will go back in the future.
2 april 2026
Review zonder uitnodiging
Antwoord van Oak Furniture UK
Hi,
Thank you so much for your kind words! We're really pleased to hear that you had a positive experience with our team from start to finish. It was our pleasure to store your furniture until you were ready. We're glad everything worked out perfectly with your new carpets. We truly appreciate your recommendation and look forward to welcoming you back in the future! Thanks again
Oak Furniture UK.
Quick delivery and good quality
The process was easy from start to finish. Furniture was well packed and good quality.
20 maart 2026
Antwoord van Oak Furniture UK
Hi Diane,
Thank you for your kind review!
We’re delighted to hear that you found the whole process smooth and straight forward, and that your furniture arrived quickly and in great condition. It’s especially pleasing to know that you were happy with the quality and packaging , we take great care to ensure everything reaches you safely and meets expectations.
We truly appreciate your feedback and hope to welcome you back again in the future!
Thanks again.
Oak Furniture UK.
Antwoord van Oak Furniture UK
Hi Mr Eufemio,
Thank you for taking the time to leave us your review, much appreciated. it's great to hear you found your new furniture and our servuce was awsom.
Thanks again.
Oak Furniture UK.
Bedroom furniture
Well made, solid oak furniture. Lovely finish.
Delivery guys were polite, respectful and very careful
18 maart 2026
Antwoord van Oak Furniture UK
Hi Alison
Thank you for taking the time out to leave us your review its much appreciated.
Oak Furniture UK.
Very pleased with my Oak furniture
Very pleased with my Oak furniture, exactly as described. Only took 3 weeks from order to delivery, and the delivery people were extremely helpful, carried my furniture indoors and placed it where I wanted it to be.
I would certainly order from this company again, so helpful and kept me informed until it was delivered.
16 maart 2026
Antwoord van Oak Furniture UK
Hi Alan
Thank you so much for your wonderful review.
We’re delighted to hear that you’re very pleased with your oak furniture and that it met your expectations. It’s great to know the delivery process ran smoothly and that the team were helpful in getting everything placed just where you wanted it.
Keeping our customers informed every step of the way is really important to us, so we’re especially pleased that this made a difference to your experience.
We really appreciate your review and look forward to welcoming you back again in the future.
Thanks again.
Oak Furniture UK
From start to finish all seamless and…
From start to finish all seamless and the sideboard is lovely. Thank YOU. 🙂
9 maart 2026
Antwoord van Oak Furniture UK
Hi Elisabeth,
Thank you so much for your kind words! We’re delighted to hear everything went smoothly from start to finish and that you’re pleased with your new sideboard. Your feedback really means a lot to us, and we hope you enjoy your furniture for many years to come.
Thanks again for choosing us!
Oak Furniture UK.
We were kept informed of delivery…
We were kept informed of delivery status.
Furniture arrived on time, unmarked.
Delivery team were helpful and polite.
I generally do not give reviews but would buy again.
12 maart 2026
Antwoord van Oak Furniture UK
Hi
Thank you for taking the time to leave a review—it means a lot, especially as you mentioned you don’t usually write them! We’re really pleased to hear you were kept informed throughout the delivery process and that everything arrived on time and in perfect condition. It’s also great to know the delivery team made a positive impression. We truly appreciate your support and would be delighted to serve you again in the future.
Oak furniture UK.
Excellent purchase and service.
Excellent purchase and service.
Beautiful table, great quality. Perfect size for the room. Just what we wanted. Very satisfied and was delivered in good time. Thank you.
5 maart 2026
Antwoord van Oak Furniture UK
Hi
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the table and that it’s the perfect size for your room. It’s great to know the quality and delivery met your expectations. We truly appreciate your feedback and hope you enjoy your new table for many years to come.
Oak Furniture UK
Delivered on time and in good condition
Delivered on time and in good condition
17 februari 2026
Review zonder uitnodiging
Antwoord van Oak Furniture UK
Hi Evelyn,
Thank you for taking the time to leave us your review, much appreciated.
It's good to know your new sideboard arrived in good time and in good condition.
Thanks again.
Oak Furniture UK
From start to finish what a great…
From start to finish what a great service. Easy to order, great communication, lovely delivery service and gorgeous furniture, we are so happy.
4 maart 2026
Antwoord van Oak Furniture UK
Hi Tess,
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with us from start to finish. Making the ordering process simple, keeping customers informed, and providing a friendly and helpful delivery service are all things we work hard to get right, so it’s fantastic to know this came through. We’re especially pleased that you love your new furniture. Your feedback really means a lot to our whole team.
Thank you again for taking the time to share your experience, and we hope to see you again in the future!
Oak Furniture UK.
Lovely furniture & good quality
Lovely furniture & good quality. Wide range to choose from & god prices. Very helpful staff .
5 januari 2026
Review zonder uitnodiging
Antwoord van Oak Furniture UK
Thank you for your lovely review.
We’re delighted to hear that you’re pleased with the quality of the furniture and that you found a good range to choose from at great prices. It’s also wonderful to know that our team were helpful during your experience, we’ll be sure to pass on your kind comments to them.
Thank you for choosing us, and we hope to serve you again in the future!
Thanks again.
Oak Furniture UK
Lovely product but Beware
Lovely product, but delivery and assembly were poor, resulting in a lower overall rating. This piece is large and very heavy. It is delivered in two large and very heavy boxes, each box clearly labeled that two people were required to lift, but delivery was made by only one man. If my husband had not been home at the time of delivery, the man would not have been able to get the boxes onto the pavement, let alone inside the front door. We had to open the boxes and take the pieces one by one to the room in which the wardrobe was to go. Delivery should really be made by two people, not just one.
Assembly instructions were poor and parts were not labeled; it was difficult to tell the top from the bottom of the front and back pieces. The instructions were also incorrect in two steps: they show dowels connecting the center section to the back and screws connecting the center section to the front, but it was the opposite: dowels from the center to the front and screws from the center to the back. Because of that confusion, and because parts were not labeled, it took awhile to figure out the correct position and placement of pieces for assembly. And no additional help was available on the website. Only my experience assembling many, many of pieces of furniture before allowed me to complete the work, and we had to do it over two days in order to get assistance with the heavy lifting.
Also, because the piece is so heavy, purchasers should note that it will take two very strong people to lift the assembled upper portion onto the base to finish assembly (I held off on installing the top until after we had lifted it to make it a bit lighter, but it still required two strong men).
Now it's together and looks lovely and will be a wonderful piece, but buyers should go in with open eyes that delivery and assembly will be a challenge, even for experienced furniture assemblers.
6 maart 2026
Antwoord van Oak Furniture UK
Hi Mrs McLaughlin,
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you’re happy with the wardrobe now it’s assembled and that you feel it will be a wonderful piece in your home.
We are, however, very sorry to hear about the difficulties you experienced with the delivery and assembly. Your feedback regarding the single-person delivery, the weight of the packages, and the assembly instructions is extremely valuable. The cartons are labelled for two-person lifting for exactly the reasons you mentioned, so we understand how challenging this must have been and we apologise for the inconvenience caused.
We also appreciate you highlighting the issues with the instructions and the lack of labelling on the parts. This is certainly not the experience we want for our customers, and we will be passing your comments on to both our delivery partners and the manufacturer so they can review the delivery arrangements and improve the clarity and accuracy of the assembly instructions.
Thank you again for your honest feedback and for your patience in getting the wardrobe assembled. If there is anything further we can help with, please don’t hesitate to contact our customer service team, we’re always happy to assist. We hope you enjoy the piece for many years to come.
Thanks again.
Oak Furniture UK.
Super company to deal with.
Super company to deal with and order from. A family run business with a personal touch providing a very efficient service.
We were delighted to have used their store to order our furniture.
5 maart 2026
Antwoord van Oak Furniture UK
Hi David,
Thank you so much for your wonderful review.
We’re delighted to hear that you enjoyed your experience with us and that our personal, family-run approach made a difference. Providing friendly service and making the ordering process as smooth as possible is really important to us, so it’s great to know you were pleased with both the service and your furniture.
Thank you again.
Oak Furniture UK.
Excellent communication from purchase…
Excellent communication from purchase to delivery and exceptional service during delivery. Would definitely purchase again.
5 maart 2026
Antwoord van Oak Furniture UK
Hi Mr Alford,
Thank you so much for your kind review. We're delighted to hear that you were pleased with the communication from purchase through to delivery, and that the delivery service met your expectations. Our team works hard to ensure every order runs smoothly, so it’s great to know this made a positive difference to your experience.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Oak Furniture UK
Great Company
Easy to order. Good communication from point of order through to delivery. Delivery was quick and delivery was efficient and friendly. The units I purchased are super quality. This is not the first time I have ordered from Oak Furniture UK and have always been very happy with the products and their service.
26 februari 2026
Review zonder uitnodiging
Antwoord van Oak Furniture UK
Thank you for your great review and for choosing Oak Furniture UK once again. We’re delighted to hear that you found the ordering process easy and that our team kept you well informed from order through to delivery. It’s also great to know that the delivery was quick and that the team made the experience efficient and friendly.
We’re especially pleased that you’re happy with the quality of your furniture. Your continued support and repeat custom mean a great deal to us, and we’re so glad we’ve been able to meet your expectations each time.
Thank you again for taking the time to share your feedback. We look forward to helping you again in the future.
Oak Furniture UK.
Fantastic service
Fantastic service. Any issues dealt with promptly and efficiently. Beautiful furniture. Very happy with purchase
26 februari 2026
Antwoord van Oak Furniture UK
Thank you for taking the time to leave your review!
We’re so pleased to hear you’re happy with your furniture and that any issues were handled promptly and efficiently. Your kind words mean a lot to our team. Enjoy your beautiful new pieces!
Oak Furniture UK.
Perfect
We purchased 2 sofas
The only word I can use is perfect
From the ordering to delivery can not fault anything
I love them
Staff so helpful & pleasant
Would definitely recommend
26 februari 2026
Antwoord van Oak Furniture UK
Thank you so much for your review!
We’re absolutely delighted to hear that you love your two sofas and that everything from ordering through to delivery was perfect. That’s exactly the experience we aim to provide for every customer.
It’s especially lovely to hear your kind words about our team. We’ll be sure to pass your feedback on to them they’ll be thrilled to know their helpful and pleasant service made such a difference.
Thank you again for your recommendation and for choosing us. We hope you enjoy your new sofas for many years to come!
Oak Furniture UK.
Oak unit
Lovely company to deal with.Maybe not the fastest delivery service.Very pleased with my item of furniture though.
25 februari 2026
Review zonder uitnodiging
Antwoord van Oak Furniture UK
Hi Mrs Taylor,
Thank you for your kind review, we really appreciate you taking the time to share your experience.
We’re so pleased to hear you were happy with your furniture and that you found us lovely to deal with. That truly means a lot to our team.
We also appreciate your feedback regarding delivery. While we always aim to deliver as efficiently as possible, we know there’s always room to improve and we’ll continue working closely with our delivery partners to keep things moving as smoothly as we can.
Thank you again for choosing us, we hope you enjoy your furniture for many years to come!
The Oak Furniture UK Team.
Antwoord van Oak Furniture UK
Thank you so much for your review!
We’re delighted to hear you love your new chairs and that they look amazing in your home. It’s also great to know our team took care with the unpacking,
Thank you again for choosing us, and we hope you enjoy your furniture for many years to come!
The oak Furniture Team.
The only downside is your buying from…
The only downside is your buying from oak furniture UK
TRUTH is product is made in Vietnam !
Upside its fabulously well made extremely heavy and good quality.
A suggestion may be to include in the instructions where to release drawer catches to carry carcass separately.
11 februari 2026
Review zonder uitnodiging
Antwoord van Oak Furniture UK
Hi Geraldine,
Thank you for your feed back. We’re really pleased to hear you found the piece fabulously well made, solid, and of great quality, that’s exactly what we aim for.
We also truly appreciate your suggestion regarding the drawer catches. That’s very helpful feedback. There usually is instructions in one of the drawers covering the4 point you made. I have sent these to you in an email.
Thank you again for your comments and for choosing Oak Furniture UK – we genuinely value your input.
The Oak Furniture Team.
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