Octopus Electric Vehicles Reviews 5.281

Olivier was very helpful and knowledgeable . He made himself available for calls and ensured the whole process was painless:- he helped inform my choice of which specific EV to lease, saw me through the order process and beyond (i.e help with arranging EV charger). Thank you Olivier

I had a really pleasant call with Nathan from Octopus EV. He was incredibly helpful, patient, and took the time to explain everything clearly, which I really appreciated.
He also followed up with a detailed email summarising our conversation, which gave me great reassurance and confidence in the support I was receiving.
Thank you so much, Nathan — your help meant a lot.

I had a great experience dealing with Emma. She was incredibly helpful from start to finish and went above and beyond to sort out an issue for us quickly and efficiently. Communication was clear throughout, and nothing felt like too much trouble for her.

It’s refreshing to deal with someone who genuinely cares about getting things resolved properly.

Thanks again, Emma your support was really appreciated!

Really easy with Octopus and the dedicated EV team member how remains you main contact is great and really helpful answering any questions. Delivery was a bit of a mess up but this is an outside company and not Octopus

efficient
knowledgeable
courteous
Professional
quick delivery

Just leased a BYD car from Octopus and cannot fault the whole process from the first enquiry to the car delivery was seamless and so easy. Not only the car but the free fitting of the charger was done on time and to my requirements. Cannot find any faults whatsoever and would recommend this service to anyone considering an EV

Professional, helpful, polite never a chore to help you, more that happy with the electric supply and the EV charger
Customer service is the best

I was really excited to receive my lease car today after waiting since January, and overall the customer service leading up to delivery has been great. The car arrived about an hour later than the scheduled time, but I didn’t mind too much as I was happy to wait.

At first glance, everything looked perfect and I was genuinely pleased. However, once I got inside, I noticed bright blue stitching throughout the seats and interior. Unfortunately, this detail wasn’t mentioned in the description, nor was I informed beforehand.

Personally, I really dislike the colour blue, so this came as a disappointing surprise especially after such a long wait and the excitement leading up to delivery.

I wasn’t able to raise this immediately as the office is closed until Monday, but I’m hoping this can be addressed.

Seamless
A seamless process from start to finish .
I was able to order a secondhand vehicle . The paperwork was quick and easy to complete and communication was quick and helpful. Octopus offer a number of incentives , which was an additional bonus to an already cost effective decision .
The car , on delivery was excellent.
My allocated "relationship" manager was a lady called Holly . She was very responsive to emails ,super helpful and pleasant over the phone in explaining the various Apps and benefits .
Excellent customer service .

Really great customer service and prompt replys and service.

Whenever I had questions they were sored really quickly, and when there was a mixup from the dealer it was resolved professionally and quickly also.

Jack was friendly, responsive & answered all my queries. He's setting a great example for others to follow & a pleasure to interact with.

Charlie was very helpful 👏

Was kept up to date with delivery time.
The person delivering the car was very helpful and thorough in explaining the car and how it works.

It was really easy to set up a video call to help discuss some queries I had about the EV scheme, and Bryony was very helpful and able to answer all my questions.
Bryony was assigned as my contact for the process and was promptly dealt with subsequent queries I sent via email.

Good experience so far with Octopus EV, my contact has been Olivier who was very friendly and helpful.

Once I had made contact, Bryony was all over the queries I had, liaised with other areas of Octopus EV to ensure I had the most up to date information and was very proactive with updates, communication and helpfulness.

A big thank you to Lydia who was absolutely amazing.
She explained the process for returning my EV car and was attentive and knowledgeable
Her help and support has put my mind at rest a great asset to the company.

Well informed along the way

Octopus were brilliant helping us through our purchase of our new vehicle. Very responsive to any questions we had, the car arrived weeks before originally promised and can only praise everyone involved.

The advice and help I got from Haseeb and Jack was excellent. Car was in good condition and delivered speedily.