Ofcom Reviews 

Hi, I e-mailed Ofcom management about getting charged £17 for a 16 minute call. Below is what I wrote.

Good morning,

I wish you to use your powers and modify the way certain numbers charge huge amounts when the customer does not know this.

My mobile bill suddenly increased from £12 pcm to £29 as I had rung an 087 number for 17 minutes.

You have the power to ban or at lease make these numbers tell you there cost when you dial. Just like loads of other services talk you through things, ie; Doctors Surgery, Insurance Claims, Saga etc.

We, the public are being scammed by these companies and people, and you the CEO of Ofcom have the golden opportunity to correct this for all the British public.

Its not good enough to expect ordinary people to look up or carry lists of these prohibitively expensive call numbers.

Awaiting a positive reply from you on the way forward to help the British Public.

They replied with a long winded answer that basically they could not find a simple solution. I replied with this below.

Hi, your standard answer does not get to grips with the problem.

The solution is simple, yes all calls that are over 5ppm or a reasonable set figure, then the number you are ringing should inform you.

You have the power to change things for million of users in UK, but you put up brick walls and waffle on. If you cannot change or improve things for the vast majority or the British worker bees then Ofcom should be disbanded.

How clear is this statement from you? If this information is given before the start of each call.

Awaiting a reply with a solution to this rip off problem for millions of UK people.

Regards

David Gates.
Never got a reply. Any know what they have achieved for the people?

toothless organisation. up until the 1st March broadband providers could mislead and short change consumers without repercussions.I doubt if that will change.

re: my complaint of wrongful billing by the Phone Co-op. Ofcom need to make it mandatory for openreach engineers to log all completed work when signing off jobs with isps as there is currently no obligation for an engineer to do so.
Ofcom also need to mandate that engineers provide customers with a checklist of work completed at each address they attend.
These two simple measures would go a long way to helping ensure that customers are no longer wrongly billed for engineer call outs as they currently are. At present, there are No protections in place to prevent vunerable, poor customers from being scammed by disreputable openreach engineers and screwed over by their isps and communications ombudsman and left with bills for hundreds of £s they do not owe.

New EE sim card in the phone
EE have a problem and will fix it.
Click try again button
To activate the sim card there is MB data, but when click try again button, the MB data is reduced.
After several clicks there no more data left, and the new sim card is worthless.
It’s a SCAM
Text EE useless nothing
Tebs/ebsmobilephones full of excuses refuse refund
Ebay I have lost £22.99

They are brilliant.

Even though they don't get involved in individual cases they have provided me with amazing information and have contacted a mobile network provider on my behalf when I was refused my Pac Code. That triggered the network to contact me immediately, resolving my issue.

Thank you Ofcom.