Ofcom Reviews 

Ofcom is a supposed COMMUNICATIONS regulator.

They're a joke.

On Friday I emailed them a simple query regarding a link on their website, as it looked completely wrong - it was a weird URL totally unconnected with the ofcom.org.uk domain, but as I needed to follow it to complete something, I decided to ask them before clicking it.

On Monday I received an email thanking me for my registration - I had registered 7 years ago for a ham radio licence!

Then came another email, this one saying registration was successful and to complete it I had to reset my password - a minimum of 14 characters long, to include upper and lower case, numbers and special characters. It's quite hard to think up something like that, but I managed.

Then I received an email replying to my original email confirming the link I was enquiring about was valid.

Upon resetting the password as per the previous email, which I had originally set several years ago, I was then told I had to log into my account, but when doing so was told I had to set a new password!!

Thinking the password reset I had just done moments before had not gone through, I tried it again, only to be told that I could not use a previous password!!

Then another email, this one telling me they had completed my request and the case was now closed.

What case?

I mean WTF!

Ofcom, it's about time you learnt how to communicate!

What a complete and utter shambles.

Useless in helping me with my rebel internet issue

I called ofcom today. What an utterly useless waste of space this organisation is. The woman sounded bored tonhae to answer the phone, they don’t do anything she said unless they get lots of similar complaints and even then the most they do is take the complaints into account in the future.

If Ofcom didn’t turn up to work for a year - who would notice?

It was noted to Ofcom that BT allow on one person to manage an account because as BT stated they didn't want to get conflicting views.

If a person has a Power of Attorney and who is still mentally capable under the Mental Capacity Act, only the attorney or the bill payer will be allowed access to the account. This means that if you have an elderly person who has medical difficulties and you wish to assist them and they wish for that to happen, you cannot do so.

Ofcom haven't investigated and are a toothless regulator.

This means BT and Ofcom allow communications companies to act against the best interest of vulnerable customers who need a landline phone for medical reasons. The switch over under the PTSN system to fibre communication is appallingly bad and unregulated by Ofcom

It is doubtful whether Ofcom have performed any PSED s149 PSED duty in relation to their alleged regulation and at time of writing are unable to provide such. This essential duty became law in 2011 and the Specific Duties Regulations 2017 have also been ignored.

These regulators need reform Whether Ofcom, Ofwat, the legal Ombudsman or LGSCO, they do nothing and extract a lot of tax revenue as a result. They are deliberately useless and without effect. They should be closed down or reformed.

For those wishing to take legal action on this matter of their Ofcom experience , please let me know. Action is being taken to address the useless regulation system in the UK.

If you wish to complain about a company using Ofcom onine form you are directed to ...

Complain to Ofgem section ... You can complain by: going to our online complaint form.

This links to a form that is in Welsh and NOT in English

Utterly, utterly useless. Pointless quango. Completely fail to hold the telecoms companies to account. EE for example just close off complaints that are unresolved so they can give fake figures to Ofcom - I know two people they have done this to in the last 6 months plus ourselves.

Throughout history employees in organisations like Ofcom have brushed aside their complicity in totalitarianism with “I was just doing my job”

Any Ofcom employees will have to explain to their grandchildren how what started as the Online Safety Act ended with laws against anything the government finds objectionable and people are jailed or worse for thinking differently to the state.

Laugh now, but I hope you feel some shame in the future. You know perfectly well what you are doing has nothing to do with protecting children and everything to do with building control for the state.

To complain about BT to Ofcom, Ofcom say I need a deadlock letter from BT - BUT I can't get BT to respond to my request for one. Totally useless.

Not fit for purpose, nothing on their site works ,typical government site ,expect they all work from home.

WOW the Ofcom website is terrible.
How do you report anything - You don't.
They have made the most complicated web site of smoke and mirrors that leads no where.

Its a web site for online Media and they want you to call or write a letter.?!! Bonkers it is run by Labour afterall.

The one touch switch service is a complete failure, how do OFCOM oversee this because it’s not working. I used the service switching from Virgin to Sky and it’s been abysmal from Virgin continuing to bill me after my contract end date and after returning their equipment to Sky not transferring my landline number (still waiting for a number 3 weeks after the transfer) the broadband companies are just really poor. Where is OFCOM is there not another way of managing providers?

Easy to contact via web site. Prompt replies and updates on case file with time lines. Ofcom provided a quick and reasonable summary of a 7-10 month issue with EE.
Progress by OfCom over two/three weeks as good as my EE contact over 5/6 months.
Credit solution offered by EE only agreed to facilatate my escape from 150 customer services at EE where some 75%+ customer feedback was 1 star or less!!

When will you get some teeth and end the disgusting practice of mobile operators continuing to charge for handset repayments after a contract ends and the handset is fully paid off? It’s simply theft.

Do your job - stop having cosy dinners and expense account trips and change the law.

Absolutely pointless organisation only interested in the concerns of the media giants, no way to contact by email, and very rude operatives. Government needs to disband this shower of clowns

Ofcom is turning the UK into a police state that is as bad if not worse then North Korea or the PRC.

This is not what the people of the UK voted for.
Free the UK!

Stopped a 30 year old man from having a tug but still allows kids use Kick, a platform that pushes gambling to kids as well as child pornography, rape, assault, hit and run and more. Amazing job guys. Nailed it.

this company needs to be disbanded for tyranny just like kiers does i will be calling every day

Credit Guido Fawkes

Two-tier media regulator Ofcom never fails to take a swipe at broadcasters such as GB News, for merely doing their job and bringing the reality of modern Britain to our screens. But its vastly increasing army of pen-pushers is about to get a big boost…

The organisation has posted a £1.8 million contract for “the provision of recruitment process outsourcing services” for up to 5 years from February 2026. Interested organisations can apply through the regulator’s own ‘Bravo’ contracting portal. The spending is expected to fund more costly online censors as Ofcom tries to grapple with its new remit to regulate the internet. Not £1.8 million for new staff, but simply for outsourcing their recruitment to an external provider…

For a budget of £1.8 million you could:

Hire 68 new British Army soldiers.
Buy 1,125 hospital beds.
Provide 9,000 pensioners under-79 their winter fuel payment.

Taking away the rights of the British people. People are allowed privacy. ID and Biometric data can be easily hacked, sold and shared. This a human rights breach.

Hopeless website - trying to find out why we get very poor FM reception and terrible DAB - turns out that Suffolk is the one place they don't have anyone working on this even though the agreement to do this was made in December 2014! So 11 years and there is no one to talk to or complain. It is shocking that in this day and age you can't get these services with a proper signal that doesn't break up all the time or no signal. Tried to call but no answer so had to give up.
They are hopeless