Officesummers Reviews 

Poor quality products ordered boot that did not look anything like the product shown on the website .Tried to return but they offered me 15% refund pulse £10 voucher.The items cost £37.99

Shoes were absolutely crap.
Said free paid returns...they completely ignored their own returns policy which I pointed out to them 3 times and I had to pay to send back
Avoid at all costs just wasting your money

Advert on Facebook for a seemingly good bra at 20 quid. Took a month to arrive and wouldn't use it for a dish cloth. It was nothing like the product advertised and was just rediculous.
Emailed them and they replied saying we will give you 15% off and you can keep the bra.!!
Complained again and he started going on about how much it will cost me to return it and it might get lost.
Offered 20% of the cost price as an incentive.
Absolute brazen scammers.

This is a SCAM. Their website is not real. They take money on ordering, not on dispatch like legal suppliers (Amazon, etc, etc). Your goods do not exist nor dispatched.
If you use Visa, dispute after 15 days for a refund. For MasterCard it's 30 days.

DO NOT BUY FROM THIS COMPANY. I Ordered a pair of leather boots but they arrived in the wrong size. Emailed twice to complain and was offered 15% off to keep them, which I refused, then offered 20 to keep them, again I refused and asked to have replacement in a larger size which was agreed. Item was sent back as per their instructions with Tracking number. I checked weeks later to find the parcel was delivered 5 times to their return address and no one accepted it. 14 emails later I am still no further forward. They keep apologising for the inconvenience, but do not take ownership to resolve the issue. They still are asking me to return the parcel and offering me money off. I'm guessing Mahalia Rau who seems to be the only customer service agent is a bot and not a real human. This company is a Scam outfit with no decent customer service or trading ethics.

Sent for a pair of shoes, had no confomation. money taken. but recieved no goods... Stay away from this company... Shocking

I ordered 2 pairs of shoes in the sale at the beginning of December , no confirmation email received money was payment was taken the day after, The shoes arrived new Years eve and was the wrong size plus they where the wrong design. I have sent 6 emails so far and had no response I do not recommend this company

Ordered 2x bras
No confirmation email, I was concerned as money has been debited from my account.
Items arrived after a few weeks, both items are the wrong size.
I emailed the company who said I could keep the items and they would refund me 10%
I said I didn't want to keep them i either wanted the correct size or a refund.
They refused either unless I returned the item to china at my own cost, as it was their mistake I refused and stated I should not incurr further costs due to their mistake. My emails have since been ignored. I know have items costing over £22 that don't fit that i can't even get on. Terrible customer service. AVOID.

While I feel for the people who have been affected,i have to be honest I ordered a pair of shoes on the19th December 2024.I have to admit that I was quite bothered all the time,but too cut short they”to my amazement” arrived today the 30th December,so I have to give then 5 stars to my amazement again.
Ted.

Just Don’t !

What a debacle. Ordered a pair of boots and went to make payment from the options on offer. I chose Amex and filled in my card details accordingly.

What happened next was bizarre. I was told that my ‘PayPal’ payment was accepted. No, that is not a typo. How did my Amex payment turn into PayPal payment?

That raised a Red Flag so I checked this company out on Trustpilot, only to find that this company is a total waste of time and space - offering little hope of my goods ever reaching me.

Long story short, I had to launch disputes with PayPal (who were useless) and Amex. PayPal rejected my dispute and couldn’t even find any record of the transaction on my account - even though they wrote to me quoting all the details, chapter and verse, telling me that they had received evidence of my (phantom) delivery. Evidence they could not find to share with me.

Anyway I have now eventually received a refund, after jumping through all sorts of hoops etc and just want to warn you off about trading with this retailer.

P.S. No dispatch or delivery notification was ever received from them to date.

The boots I received are not the ones that was advertised totally discussed with the product. Yes I've been scanned!!! I would like a full refund.

PLEASE READ terrible company I ordered a pair of shoes on 5/11 as of today 2/12 still not arrived sent many many emails sent a tracking number which doesn't refresh.It arrived at Southampton which is my home address on 25/11 that's it zero customer service BE WARNED

Ordered a pair of shoes online which included a significant discount so for a little over £25 and payment via P.P. seemed like a good deal which is exactly how it turned out. Only got 2 emails, one confirming the order and the other confirming despatch. They took a while to arrive but they did via the post so all in all not a bad experience.

"If there was a zero star rating available, then officesummers.com would get it!
Sent me an order confirmation, then a shipping notice, then nothing! Zero, zilch, nada!
I sent them a message to ask what was going on, they responded by intimating that there must've been "something wrong" at my end with the carrier company! They "offered" (huh! 🙄) to reship or give me only 50% of my money back! I have pointed out, on more than one occasion, that it is THEIR ultimate responsibility to ensure delivery of goods or refund the full cost! They have since (predictably!?) gone very silent!
Obviously another scam so I have passed their details & my issue onto UK Trading Standards and the Metropolitan Police Fraud Squad! But nothing will get sorted I reckon!
My advice to any potential buyers from these sheisters, is DON'T...!!!"