Ofnl Reviews 544

Service was fantastic from the person who helped us on the phone to Paul the engineer who came out to help install and fix our issue! Absolutely brilliant company!

Very attentive engineer, kept us in the loop and actually arrived a day earlier than expected.

Paul attended to try to repair our Internet connection. Received an estimated time of arrival in the morning and a firmer arrival time estimate later on.

Paul was friendly and very helpful and we were back online quickly, he also gave some extra helpful advice on improving our signal throughout the house.

Thanks for your help!

Great service from Paul. Fast and efficient. I almost wish he didn’t fix it so fast as I was enjoying life without repeats of Peppa pig on Disney+! 😂

Excellent service from Mark. We had a few issues with turned out to be a faulty router. He went above and beyond. Stayed in touch even though he was on holiday until it was sorted 👌

Had an issue with my fibre broadband. OFNL sent an engineer the next day. Paul fixed the problem and Was first class

Excellent service from start to finish. Phoned with a fault on Monday, engineer booked for Tuesday. Paul, the engineer sent a text with an exact time of arival. Turned up on time, extremely friendly and helpful. Soon found the problem and we had a internet connection within 25 minutes. I can't fault any part of the service from Ofnl, or our engineer, Paul.

Quick, efficient and told me more about moving the box. Put shoe covers on in my new property. Friendly and professional thanks

Paul the engineer went above and beyond to fix our problem. Would highly reccomend - a real legend.

Mark was very knowledgable and helpful. Issue solves in minutes and checked we were back on line

Our internet went down in the evening. We contacted OFNL at the time and despite trying to reset our ONT box the issue couldn’t be fixed. An engineer appointment was booked for a few days later. First thing the following morning Mark (OFNL engineer) contacted us and arranged to attend within the hour. He found the cause really quickly and repaired the fault. So appreciate all Mark did. First rate service.

Mark and colleague were fantastic got all aspects working. Very professional and kind thank you

Yogi Chand

Paul from the nothern team provided a great service. swift, friendly and went above and beyond to solve the issue and provide excellent advice.

Paul was extremely helpful and explained situation very well to understand. Quickly came out once internet went down and resolved quickly too.

Great service. Paul was very friendly and did a great job fixing my internet connection in no time! He even put up with my dog hounding him for fusses while he was trying to work! Thank you Paul 😊

Great service, fixed my internet problems the same day! Paul was friendly and knowledgable, would highly recommend.

Absolutely fantastic service
Reported fault Sunday evening advised an engineer would be with me today - Monday
Engineer Paul messaged first thing with an arrival time
Friendly, approachable and kept me up to date with what was needed
First class would not hesitate to recommend

Keiran H was the engineer assigned to help resolve my issue of not having connection to sky.
He immediately knew what was required and resolved the issue within 20 minutes.
I can't thank him enough for the quick turnaround, plus leaving information for me which may help in future.

Mark kept me up to date when he was coming and when here was able to sort out the issue for me very quickly great service thank you.