Needed an issue resolved today with my Internet, Mark went above and beyond to help me out, great person and a job well done. Based in Peterborough.
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Lees wat reviewers zeggen
⭐️⭐️⭐️⭐️⭐️ Kieran H was absolutely brilliant from start to finish. He went above and beyond to get our WiFi sorted, and honestly, we couldn’t be happier with the service. What could’ve been da... Toon meer
Bedrijf heeft geantwoord
We had an issue with our internet connection and the engineer that attended (Mark W) could not have been more helpful. He was professional, experienced and very knowledgeable. He turned up exactly on... Toon meer
Bedrijf heeft geantwoord
Just moving into a new build and have to use ofnl, prices are eye wateringly high because they have a monopoly, i see others have complained yet nothing happens.
4,5
Uitstekend
539 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Paul
Paul - north engineer
Paul was friendly and took his time to explain to me what the issue was and how it occurred. He also explained what to do next time if the internet went down
9 oktober 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to resolve your issue.
Many thanks,
Andy
Paul solved our problem!
Paul was great! He took our issues in stride (including that fibre wasn't actually pulled to our new build!) and got it resolved quickly. He was personable and receptive to our concerns & we could not be happier with his service.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to resolve your issue.
Many thanks,
Andy
Just moved into our new build home and…
Just moved into our new build home and the internet connections were not working which I need for my job. The engineer was with us within 24 hours of my call to See The Light and the problem fixed
4 oktober 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Afternoon James,
Thank you so much for your review! We do appreciate it.
Kind regards,
Andy
Great service
2 oktober 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Afternoon Will,
Thank you so much for your review! We do appreciate it.
Kind regards,
Andy
Jorge is a superhero!
we have a new build totally let down by builder with 2 Autistic Children and working from home. Jorge went over and above what he was here to do contacting a number of departments to get us working. First experience of OFNL and Jorge gave me the confidence I lacked about this network provider. He has certainly given the best experience for the brand thank you
1 oktober 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Jorge was able to solve your issue and build your confidence in our network,
Many thanks,
Andy
Paul was great at fixing our connection…
Paul was great at fixing our connection issue. Really friendly and efficient.
25 september 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to solve your connection issue,
Many thanks,
Andy
Had a very efficient and informative engineer resolve my issue
Had a very efficient and informative engineer called Mark come and resolve my WiFi connections issue as I had some damaged wiring on the outside box connecting to my OFNL box. Mark showed great ingenuity to resolve my issue quickly and get me back up and running
3 september 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Morning,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Mark was able to resolve and fix your WiFi connection issue.
Many thanks,
Andy
Total scam
Having purchased a new home through Taylor Wimpey and THEN realising I'm stuck with OFNL which basically has a monopoly on your choice of Internet, I'm actually so disappointed. Basically you can expect Internet prices to be DOUBLE the standard broadband prices, for the exact same speed package.
Basically it's a scam and OFNL benefits from you having to go through them. I'm sure there's all sorts of backhanded deals going on with developers and I'm surprised the gov haven't done ANYTHING.... but then again I wouldn't be surprised if they are involved.
10 september 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Morning,
We are sorry you are unhappy being on the OFNL network. We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future.
Many Thanks
Andy
Friendly & Quick Service
Had a fault with my connection due to some careless builders, Paul was sent out within a couple of days, he was really friendly and was able to fix the issue and help me patch my connection so that I could connect to my router in a different room. Great first experience with OFNL.
11 september 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Morning,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Paul was able to resolve and fix your issue.
Many thanks,
Andy
Paul the North Engineer was excellent…
Paul the North Engineer was excellent today sorting out our OFNL broadband connection. He identified the issue, explained what needed to be done and cracked on got the issue sorted. A genuine nice bloke who was pleasant and professionall.
9 september 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was pleasant, professional and was able to resolve your issue.
Many thanks,
Andy
Mark to the rescue!
Great service. A massive shout out and thank you to Mark. He was brilliant, quick to resolve the issue and explained everything very clearly about the ONT and broadband.
9 september 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Mark was able to resolve your issue.
Many thanks,
Andy
Limited suppliers and overpriced
Limited suppliers and overpriced. Adding this kind of thing to new builds is a scam. Contracts for new estates between builders and whoever owns this needs to stop.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Ofnl
Good afternoon,
We are sorry you are unhappy being on the OFNL network. We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future.
Many Thanks
Andy
Thank you Mark!
Mark was fantastic! Not only was he super professional, but also so friendly. He spotted the issue in a flash and had it fixed even faster. Can’t thank him enough!
5 september 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Mark was able to resolve your issue in a flash.
Many thanks,
Andy
Cant fault Pauls work today
Cant fault Pauls work today. Identified the issue quickly and fixed the problem. Lovely guy, a credit to his employers OFNL.
Highly recommended.
4 september 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Paul was able to resolve and fix your issue.
Many thanks,
Andy
Mark was very professional throughout…
Mark was very professional throughout as well as being friendly. He was explained the cause of the problem and managed to fix it quickly.
3 september 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Morning,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Mark was able to resolve your issue.
Many thanks,
Andy
Service was fantastic!
Service was fantastic from the person who helped us on the phone to Paul the engineer who came out to help install and fix our issue! Absolutely brilliant company!
29 augustus 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Morning,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Paul and the engineer was able to install and resolve your issue.
Many thanks, Andy
Very attentive engineer
Very attentive engineer, kept us in the loop and actually arrived a day earlier than expected.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Morning, Thank you for taking the time to leave us this review.
We're really proud of our team and happy the engineer was able to resolve your issue earlier than expected.
Many thanks, Andy
Excellent service
Paul attended to try to repair our Internet connection. Received an estimated time of arrival in the morning and a firmer arrival time estimate later on.
Paul was friendly and very helpful and we were back online quickly, he also gave some extra helpful advice on improving our signal throughout the house.
Thanks for your help!
13 augustus 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good evening,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to resolve your issue and got you back online quickly,
Many Thanks
Andy
Great service from Paul
Great service from Paul. Fast and efficient. I almost wish he didn’t fix it so fast as I was enjoying life without repeats of Peppa pig on Disney+! 😂
13 augustus 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good evening,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to resolve your issue, even if it does mean watching repeats of Peppa Pig :)
Many thanks,
Andy
Excellent service from Mark
Excellent service from Mark. We had a few issues with turned out to be a faulty router. He went above and beyond. Stayed in touch even though he was on holiday until it was sorted 👌
29 juli 2024
Review zonder uitnodiging
Antwoord van Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Mark was able to resolve your issue.
Many thanks,
Andy
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