Booked a repair of my visual impaired sons laptop through sky protect. They repaired the hdmi port and replaced caseing without formating any of his special visual impairment sofrware. It looks brand... Toon meer
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Excellent service. Sent my son's laptop for repair as it had stopped charging. Returned in under a week fixed and working perfectly. Really well packaged for return delivery. Cannot fault this comp... Toon meer
Bedrijf heeft geantwoord
Booked a repair for a cracked screen on laptop through D&G insurance, Ologic contacted me straight away with collection details and fixed it promptly. Not only did they fix the screen they noticed... Toon meer
Bedrijf heeft geantwoord
Happy with repair, I didnt exactly know what was wrong with my laptop but Ologic fixed it plus gave me a new plug for my laptop. The communications was spot on with photos being updated to having a tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.
Contactgegevens
Verenigd Koninkrijk
- www.ologic.co.uk
4,8
Uitstekend
258 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Still waiting for domestic and general…
Still waiting for domestic and general review request for OLOGIC so
Decided to go direct we have a autistic son and I can’t count how many times OLOGIC have repaired his tablet every time the repair is done quickly and efficiently couldn’t recommend them enough thanks again OLOGIC no doubt you will be seeing his tablet soon lol
2 maart 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Wayne
Thank you for taking the time to leave us such a kind review, it really means a lot that you chose to come directly and share your experience.
We’re delighted to hear that we’ve been able to help each time your son’s tablet has needed repairing. Our team always aims to make the process as quick, smooth and stress-free as possible, so it’s great to know that’s been your experience.
Please don’t hesitate to reach out whenever you need us – we’ll always be happy to help (and we’ll keep an eye out for that tablet making another appearance! 😄).
Regards
Mitch
I recently wrote a 5 star review… and take it back.
I recently wrote a 5 star review because this company were fast and efficient with my repair. HOWEVER, I sent this off at the end of February, they had reseated the CPU and RAM given it a clean and a service. 4 days it worked for, and came up with boot manager, had to send this back off to them. They sent it back today stating the hard drive needed replacing, fabulous all done and my son with adhd/odd was over the moon to have it back after not having it for 2 weeks (except the 4 days)
Waited until he was home from school, recorded him turning it on and STILK not working. All signs point to a failed GPU (graphics card) I call ologic myself, they said its could try to check the graphics card myself, which i didn't as that may void my insurance. I understand that this could have been damaged in shipping, but I have had 4 days off work in 2 weeks, I can not afford another 2 days off for collection/delivery. This item is insured through D&G and I have escalated a complaint in hope they will just replace this item, however Ologic themselves keep stating they can fix this. Clearly not. I mean a ram, cpu, hard drive and not a failed graphics card? Seriously, it's causing end amounts of stress and pressure on me, constantly sending and receiving a broken PC!
I cant do anything myself, nor pay anyone as it will void my insurance, but can you guarantee this will be fixed, sent and handled delicately if sent back to you? If not, admit it cant be fixed so I can sort this with D&G.
12 maart 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Shanee,
Firstly, we’re really sorry to hear how frustrating this situation has been for you and your son. We completely understand how disappointing it must have been to receive the PC back and find it still isn’t working, especially after waiting and taking time off work.
From the symptoms you’ve described and the information from our team, it appears the graphics card may have become slightly unseated during transit. Desktop PCs contain several plug-in components, and although everything is secured before leaving us, items such as graphics cards can occasionally shift during shipping due to movement or vibration.
We absolutely believe this is something we can resolve, and if the graphics card has simply shifted position, it is normally a quick fix once the unit is back with us.
We also appreciate the difficulty you’ve mentioned around needing to be home for collections and deliveries. To help with this, DPD offer local drop-off and collection points. When you receive the SMS from DPD regarding the shipment, you can choose to redirect the parcel to a nearby drop-off location, meaning you wouldn’t need to take additional time off work to hand it over.
Please be assured that we’ll continue to work with Domestic & General and do everything we can to get the system working reliably again for your son as quickly as possible.
I believe our team has already been in touch to arrange collection and we will resolve this issue for you.
Regards
Mitch
The person always on the other end of…Very professional
The person always on the other end of the phone Mark, always listened to me- did not make me feel as though heard the query before. it was all about my concerns.
I felt every contact was personal, the packaging, the securing of my equipment on collection was excellent.
Nice touch on the packaging of my delivery - made my day.
Thank you Mark, Kevin & Gary
25 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Georgina
Thank you for such a kind review. We're really pleased to hear that you felt listened to and supported throughout the process. Mark always takes great pride in making sure every customer feels their concerns are taken seriously, so your comments will mean a lot to him.
It’s also great to hear that the collection, packaging and return made a positive impression — we try to take extra care with customers’ equipment and add those little touches where we can.
Thanks again for taking the time to share your experience – it’s genuinely appreciated.
Regards
Mitch
Quick turnaround for repairs
A lot of my products are insured with D&G insurance as I am disabled/housebound so the pick up of repairs from my home and delivered back is a godsend. On this occasion my X box one x console stopped working including the streaming and the Blu-Ray player which I explained when sending it in for repair the first time however when it was returned only the streaming had been fixed not the Blu-Ray player so it had to go back in again so that was a little disappointing but I am happy to report the second time around my console appears fully fixed and the only reason I deducted a star, however the service from this company was quick and great at keeping me up to date via text and emails regards pick up/drop off by DHL plus details of repairs in the return boxes. Also speaking to customer service directly was a pleasure and they resolved any issues quickly so overall I am very satisfied with their service and a first time fix would have definitely been 5 stars. Also wanted to thank them for the message on my return box (which I have kept in case of any future repairs) and the little packet of sweets which went to a good cause-) These little touches are rare these days but appreciated. I would use their service again even if it was not via my insurance plans.
6 maart 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi JJ
Thank you for taking the time to leave such a detailed review.
Firstly, we're really pleased to hear that the collection and return service worked well for you, especially given your circumstances. We know how important that convenience can be and we're glad the process through Domestic & General helped make things a little easier.
We're sorry that your console needed to come back to us a second time. While we always aim to resolve issues on the first repair, we appreciate you giving us the opportunity to put things right and we're glad to hear the console is now fully working as it should.
It's great to hear that our team kept you well informed throughout the process and that our customer service team were able to assist when you spoke with them. We'll also pass on your comments about the packaging, message on the box and the sweets – those little touches are something we enjoy adding and it's nice to know they’re appreciated.
Thank you again for your patience and for choosing Ologic. If you ever need us again in the future, we'll be very happy to help.
Regards
Mitch
Xbox one s repair
The item got picked up, delivered to the repair company the next day, good communication from the repair company, and it only took 4 days for the whole process, from pick up, to delivering it back to me, and extremely happy with the repair, and i got a new controller which was very unexpected. Very Pleased.
26 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Kelly
Thank you for the fantastic feedback! We're really pleased to hear that the collection, communication, and quick turnaround all went smoothly for you. Our team always aims to make the repair process as easy and efficient as possible, so it's great to know you were happy with the service and the repair.
We're glad the replacement controller was a nice surprise too! Thanks again for taking the time to leave us a review — it’s very much appreciated by the whole team at Ologic.
Regards
Mitch
White Glove Service
These guys have fixed two of my items so far and have been excellent.
26 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi William
Thank you for your kind words.
We’re delighted to hear you’ve trusted us with multiple repairs and that these experiences were excellent. Providing a true “white glove” service — from communication to careful handling and quality repairs — this is exactly what we aim for every time.
We really appreciate your continued support and look forward to helping you again whenever you need us.
Regards
Mitch
My Samsung Tablet was having problems charging
My Samsung Tablet was having problems charging. Contacted Domestic & General and they arranged a repair with Ologic. Ologic arranged for it to be collected by DPD. DPD sealed it in a plastic shipping box, packed in foam and the lid was secured using cable ties. They replaced the charging port and returned and returned in as new condition. Ologic were brilliant with communication every step of the way, very very quick and secure, they sent a pin code for me to give to DPD to accept delivery and they also put a pin code in the tablet and sent me the code to unlock it. They also gave me a new charging cable as an extra plus a small bag of sweets. Works perfectly thank you.
27 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Keith
Thank you so much for taking the time to leave such a detailed review — we really appreciate it!
We’re delighted everything went smoothly from start to finish. Our team works hard to make the whole process secure, quick and stress-free. It' great to hear the DPD collection, PIN security, communication updates and fast turnaround all hit the mark.
Replacing charging ports on tablets is a common repair for us, but returning them in “as new” condition is always the goal. We’re pleased you’re happy with the result and the new cable and sweets are just our little way of saying thanks for using our service 😊
Thanks again for choosing Ologic (via Domestic & General), and we’re here anytime you need us.
Regards
Mitch
Broken laptop
Laptop was collected on time.fixed and received back within a week.kept upto date about what was happening and laptop was sent back wrapped very well with the added touch of a lovely sticker and couple of packs of sweets 🙂thanks for everything
24 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Karen
That's a brilliant review, thank you so much.
We’re really pleased everything ran smoothly from collection to return, and that your laptop made it back home safe, sound, and wrapped up like a little tech burrito!
We understand the frustrations IT can cause and sending you a little sugar boost will hopefully alleviate some of this pain!
We truly appreciate you taking the time to leave this 5* review and if you ever need us again (hopefully not too soon!), we're always here!
Regards
Mitch
Best Repair Service Around
Best Repair Service Around!
My son's laptop was sent in with an issue where it would not charge. Within a week it was returned, cleaned, fixed and perfectly packaged. Even got some sweets as a little treat! I'm very impressed, and will definitely use again!
24 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Sarah
Thank you for the fantastic review!
We fix laptops… but the sweets do most of the heavy lifting!
We're delighted everything was sorted quickly and safely returned and we truly appreciate the recommendation!
Regards
Mitch
First class service..a fantastic…
First class service..a fantastic experience from start to finish..well done..😃
23 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Mrs Graham
First class feedback is always a great thing, many thanks for leaving us such a great review of our service.
Regards
Mitch
Great service from Ologic; replaced the screen on ipad
Ologic replaced the broken screen on my daughter’s iPad. They did a great job and were fast and great at communicating the repair process
12 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Sofia
Many thanks for the 5* review, always a greta way to start the week. Great to hear that your daughters iPad has now been returned to its former glory and that we did a good job with regards to communications.
Regards
Mitch
Excellent service and very helpful
Excellent service and very helpful. Would definitely recommend.
2 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Martyn
Many thanks for the 5 star review, we aim to please all customers with our friendly service and speedy repairs.
Have a great week,
Mitch
MacBook repair
Just received my MacBook back from Ologic and they’ve done an amazing job at what I asked for. It looks brand new. Thank you Gavin and Gary.
13 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Daniel
Many thanks for the 5* feedback. We are glad you were pleased with the repair and appreciate your kind words about our team members.
Regards
Mitch
Magic Mike
Sent my laptop in and Mike did the best job I have ever seen in my entire 56 years of living, spotless repair come back like new, the man is a magician.
6 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Rachel
Thank you for the amazing review! We’ve checked, and despite the rumours, Mike does not actually own a wand or a cape — just a frighteningly high level of skill and attention to detail.
Have a great week,
Mitch
Excellent Customer Service
The company has excellent customer service through communication in relation to quick response, quick pick up and delivery service, and their repairs take one day to few days and they are very professional in their job.
Thank you for your outstanding service
9 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Jamie
We pride ourselves in giving all customers the best possible journey whilst dealing with ourselves. 'Look after the customer, and the customers will look after you' has long been the mantra of our customer service team.
Have a great week,
Mitch
Ipad repair
Sent iPad in for repair, excellent Communication through out the repair and was very happy with the quality of work would highly recommend using Ologic and I certainly will be using them in the future
16 januari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Jamie
Many thanks for the amazing feedback. Nothing better for us than arriving in to work and seeing a 5* score!
Have a great week,
Mitch
5 stars
Sent in my iPhone 15 pro max in to be fixed. Joe made the process run smoothly, with constant updates. I will definitely use the company again!
Alice
5 februari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Alice
Many thanks for the 5* feedback, we are lucky to have Joe, he's one of the best!!
We look forward to you breaking more tech so we can repair them for you!!!
Regards
Mitch
Great service
Great service, my tablet was fixed very quicky and delivered back to me super fast . Can't fault the service what so ever :)
27 januari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Charlotte
Thank you very much for leaving us the great review. Good quality, speedy repairs are our forte!
Regards
Mitch
iPad wasn’t charging and buzzing
My child’s iPad wasn’t working. It’s insured through d&g. It was picked up by dpd after 2 rearranged days which wasn’t Ologic’s fault. When it arrived into there workshop I was kepted up to date on the app with parts being ordered and the repair being done all within days of being there Then the iPad got sent out and arrived the next day. With a nicely cleaned screen, new wire and a bag of sweets which my girl was happy to receive as I let her open the box. (Nice wee surprise) Thanks for fixing so fast.
7 januari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi Rachael
What amazing feedback you have left for us, we really appreciate your positive thoughts and very glad the sweets hit the spot!
Have a great week,
Mitch
The staff members were very polite…
The staff members were very polite informative and understanding. I use this service a lot and I’ll never look elsewhere.
23 januari 2026
Review zonder uitnodiging
Antwoord van Ologic
Hi There
Many thanks for the 5* review and many thanks for your continued business. Its lovely to hear that you find our colleagues so helpful.
Regards
Mitch
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