One2One Estate Agents Ltd Reviews 159

some of the staff far too nosey,get involved in things that ae none of their business.
Was told at 11am that the property had completed by one of the Cwmbran staff and should hand in the keys only to be told by my solisitor that the property hadnt yet completed and was confirmed by her at 1.40pm
Just be Careful

I would just like to give Luke from One 2 One estate agents the credit he deserves.
I was extremely anxious & a little sad to be selling my home of nearly 40 years .
From the day I met Luke to the final stages of the sale he has treated me with care & consideration . His knowledge of the business & empathetic approach to the sale has been overwhelming.
Thank you to all the staff too everyone has been professional & courteous.
One 2 One come highly recommended by me.

Luke Saunders met me at a property i was interested in, he was on time and was very knowledgeable about the property. He answered any questions i had. I made an offer and this was put forward promptly to the vendor. A very friendly/ professional service.

We had a viewing on a property with Luke Saunders who was extremely helpful during the process. Professional and very knowledgeable regarding the property, no questions went unanswered. Gave us plenty of time to view the property without feeling rushed. All in all it has been a great help having One to One on our side! Would highly recommend!

One2One were absolutely excellent throughout our whole buying process. Nothing was ever too much trouble, all our questions were answered promptly, and they were fantastic at pushing things along. From offer to completion took around two months, and we were in our new home for Christmas! Highly recommend — a great team and a stress-free experience.

I was a first time buyer, anxious about purchasing my first property. Luke guided me through the whole process, helping me with property advice, mortgage and solicitors. made the whole process feel stress free and as uncomplicated as possible. Highly recommend Luke, brilliant service & knowledge throughout

I had a Great experience with One 2 One Estate Agents. The service throughout was professional and efficient, and the process went very smoothly. Rachel in particular was outstanding — she was always very prompt in responding to emails, took action immediately when needed, and consistently followed up with updates to make sure everything was progressing as it should.

Overall, I had a very positive experience using One 2 One Estate Agents and would highly recommend them to anyone looking for a reliable and proactive estate agency.

Full credit to Luke and the great team at one2one without a doubt the best estate agents around! Gold standard services right there way throughout the house buying process. Luke’s ability to scour the available properties and collate a list for a buyers needs comes second to none. He’s a credit to one2one and should be very proud of the service he provides.
As a first time buyer he calmed and anxieties or nerves my partner and I had and ensure that if the answers were not readily available they were found in a more than timely manner.
Luke went so far as to assist in the mortgage aspect of moving as well as helping with solicitors.
As most will understand moving can be an arduous process but Luke made it feel as streamlined as possible and ensured we were kept in the loop for even the smallest of updates.
If there’s one thing I’ve learned from my first house buying experience it would be to use Luke and to use Luke again. ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐

Great service. From booking the viewing to completion. Rachel was always quick to respond to questions and even provided support in the days following my move.

Niall, Zach and the one2one team helped my mother set up her mortgage, life insurance and will before passing away this year. She spoke very highly of the support they provided for her. One2one provided incredible assistance with processing the life insurance claim, and I cannot put into words how valuable their support has been to me during this tough time. I don't know where I would have been without them!

Zach and the team were amazing throughout our first home process, always available to speak to with any questions we had, made us feel very welcoming and happy through the whole process, definitely recommend to anyone!

We have just sold our house and used One 2 One as our estate agents for the process. Excellent service and great communication. Would highly recommend.

One2One was very helpful throughout the buying process. We always knew that we could ring if we had any queries.
Very professional and helpful.
Would highly recommend

It would be nice if I got to speak to someone instead of voicemail.

Luke made our experience of viewing houses relaxed.
He put no pressure on us & was able to answer any questions we had - if he didn’t know the answer he went above and beyond to find out the answer for us.
He was welcoming, professional, had great knowledge & a positive attitude. Highly recommended.

Luke was so welcoming, he knew the answers to every question I had and even when he didn’t know the answer he went above and beyond to find out the for me and got back to me straight away. Highly recommend.

Had a great experience dealing with Luke.
He couldn't have been more helpful. I emailed about requesting a viewing and he went above and beyond and even came in on his day off to meet us at the property for the viewing. Highly recommended

What a great bunch at One 2 One. Friendly courteous and thoroughly professional from the initial enquiry of a valuation right through to closing the sale of my property. First viewing we received an offer and agreed a sale. We were kept informed and up to date through the whole process. The staff were very respectful of my property when conducting viewings etc. A big Thankyou to Megan and all the team for treating us like we were they're only clients. Highly recommended to anyone who is thinking of selling or buying a property and customer service is second to none.

I used One to One Estate Agents to sell my Property and it finally sold in December 2024.
Al the Staff are very friendly and nothing is too much trouble for them. They kept me up to date on everything that was happening with the Sale of the House.
I would like to say Thank you to Rhian, Megan,Nicola and Luke for all their hard work and answering all my calls and Emails when I needed advice . I was very happy with One to One and I would definitely recommend them .