The delivery of my order was late, and had as yet not been received. No communication or explanation has been forthcoming. Poor device. I can’t comment on the products as I’ve not received them.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We are really pleased with our order very good ordering service and excellent communication. The lights are good quality and easy to install. We will be back to order some more lights and will be r... Toon meer
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... Toon meer
Bedrijf heeft geantwoord
Great products, loads to choose from in the range. Delivery was the next day, all correct and well packaged! Can’t ask for much more - will definitely be using again!
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.
Contactgegevens
24-26 Vincent Avenue, MK8 0AB, Milton Keynes, Verenigd Koninkrijk
- info@onlinelighting.co.uk
- www.onlinelighting.co.uk
4,5
Uitstekend
632 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My light arrived in record time and is…
My light arrived in record time and is very beautiful. Will order from them again.
5 juli 2026
Review zonder uitnodiging
Antwoord van Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
Easy to use website
Easy to use website, extra fast delivery and I am delighted with my two new table lamps!
30 juni 2026
Review zonder uitnodiging
Antwoord van Onlinelighting
We are delighted you are so pleased with your purchase.
kind regards
The customer care Team
Really quick and great price for the…
Really quick and great price for the lights
25 juni 2026
Review zonder uitnodiging
Antwoord van Onlinelighting
We are very thankful for your very kind comments.
Kind regards
The customer care Team
Virtually no instructions and the…
Virtually no instructions and the remotes had an odd size battery despite paying £60 each for them. Customer services never answer the phone. Always goes to voicemail.
Look like imported lights from China
25 juni 2026
Review zonder uitnodiging
Antwoord van Onlinelighting
Any customer who is not entirely happy with their purchase can return this for a replacement or refund, contactcustomerservice@onlinelighting.co.uk they will help you.
Kind regards
Catherine
Excellent Customer Service
I cannot fault the customer service: there was a problem with one part of my order and the customer services agent I spoke to was extremely helpful and dealt with the matter so speedily, that I received a replacement the next day. I would certainly buy from them again.
15 januari 2026
Review zonder uitnodiging
Antwoord van Onlinelighting
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
The Customer Care Team
An excellent company!
An excellent company! Easy to use and navigate website. Some really excellent, good quality products. Easy ordering and payment. Extremely quick delivery. I really wish I could post a picture! Thank you!
9 januari 2026
Review zonder uitnodiging
Antwoord van Onlinelighting
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.
Kind regards
The Customer Care Team
One Star
I ordered two Edit Monica LED Ceiling Pendant Lights on the 10th November because the OnlineLighting.co.uk website clearly stated that the items were in stock with delivery expected within two days. I received an email confirming this, so I had no reason to doubt the order.
Four days later, after the goods failed to arrive, I logged into my account and was horrified to find the status changed to “stock pending” with no explanation and no indication of when the items might be delivered. The listing now shows an estimated delivery time of two to four weeks. This is completely unacceptable and blatantly misleading. I would never have placed the order if I had known the lights were not actually in stock.
I attempted to contact the company twice by telephone, only to reach a message stating that no one was available to take my call. I then sent a message through their website, but all I received was an automated response advising that I would be contacted in two days. I still have no update.
You took my money under false pretences and I have no lights. Where are my lights? This service is disgraceful.
14 november 2025
Review zonder uitnodiging
This app is convenient.
This app is convenient anf offers a wide range of products to choose from. It's easy to use, but I think the loading time and search filters could still be improved for faster browsing. Despite that, my overall experience was positive and the order process was straightforward, and I received timely updates about my purchase. With few updates, this app could easily be one of the best in its category.
11 september 2025
Review zonder uitnodiging
Antwoord van Onlinelighting
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
Outstanding
Amazing! Ordered my picture frame lights at 7:55pm and they were delivered the next day at 12pm. The lights are beautiful. Highly recommend
8 oktober 2025
Review zonder uitnodiging
Antwoord van Onlinelighting
Your feedback is very much appreciated, Thank you.
Kind regards
The customer care Team
Porch light
Easy website, great pictures and measurements. Light was better than expected really good quality and price. Order came next day very impressed.
11 juli 2025
Review zonder uitnodiging
Antwoord van Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
An unusual WOW.
It is not often customer service is a WOW. We ordered our new porch lantern in the evening and had it delivered (a surprise) the very next morning. It has made me want to use Online Lighting again... the way every online purchase should go.
16 juli 2025
Review zonder uitnodiging
Very quick and efficient service from…
Very quick and efficient service from this company. Good products
16 juli 2025
Review zonder uitnodiging
Quick and efficient delivery
Amazing quality lamp, very good price. Quick and efficient delivery!
12 juli 2025
Review zonder uitnodiging
Antwoord van Onlinelighting
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
Customer Care Team
Antwoord van Onlinelighting
Thank you so much for your lovely feedback.
Kind regards
Customer Care Team
Great service and super fast delivery
Great service and super fast delivery
4 juli 2025
Review zonder uitnodiging
Antwoord van Onlinelighting
Thank you on behalf of the team.
Kind regards
Customer Care Team
Antwoord van Onlinelighting
Thank you, we very much value our customer’s feedback.
Kind regards
Customer Care Team
Order was received super fast and it's…
Order was received super fast and it's a brilliant little picture light. Lightweight and remote control, perfect for what we want. Looks more expensive than it was. Great item, great delivery, great company
31 mei 2025
Review zonder uitnodiging
Antwoord van Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
Good customer support regarding delayed…
Good customer support regarding delayed order & when arrived parcel well packaged
1 juni 2025
Review zonder uitnodiging
Antwoord van Onlinelighting
Thank you, we look forward to you shopping with us again soon.
Kind regards
Customer Care Team
Fantastic lights
Very fast delivery.
The lights are so easy to put together and they look fantastic when switched on. The dimmer works great .
Love them
9 mei 2025
Review zonder uitnodiging
Antwoord van Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
Still awaiting delivery
Still awaiting delivery, courier says hasnt been sent to them yet
9 mei 2025
Review zonder uitnodiging
Antwoord van Onlinelighting
Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers and hope to have your order with you as soon as we possibly can.
Kind regards
Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.