Extremely happy with my new units. Strong and sturdy good quality piece's of furniture. Easy to order, with quick delivery. The delivery guy's were very respectful and professional. Very friendly.
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What a great find! We had seen these bookcases at double the price in a shop. I decided to have a look on line and found Only Oak. Really great price , great communication from the company. The deli... Toon meer
My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... Toon meer
Awful, no communication after placing order. exceeded the time they said it would take. trying to cancel as have still not been contacted by their courier service but they want to charge me £60 canc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Kantoormeubilair winkel
- Meubelgroothandel
- Rustieke meubelzaak
- Slaapkamermeubilair winkel
- Tuinmeubelwinkel
Geschreven door het bedrijf
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Contactgegevens
Verenigd Koninkrijk
- www.onlyoakfurniture.co.uk
4,2
Goed
584 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great customer experience start to…
Great customer experience start to finish. Hassle free and good quality product.
5 maart 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your kind words! We're so pleased to hear that you had a great experience from start to finish and that you're happy with the quality of your product. Hassle-free service is exactly what we aim for, and it's great to know we delivered. We truly appreciate your support and hope to welcome you back again soon!
Antwoord van OnlyOakFurniture
Thank you for your feedback! We're glad to hear you were happy with the service and updates as promised. We appreciate your support and hope to assist you again in the future.
Island delivery
The two lads were here earlier than expected and they were happy to bring the island around the back and in through bi-fold doors, they were friendly and careful when carrying out the delivery. After they had gone I unpacked the island and was very happy with the island, we think it looks fantastic, Many thanks
4 maart 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your lovely review! We're delighted to hear that your delivery went smoothly and that our team were friendly, careful, and accommodating. It's great to know the island looks fantastic in your home and that you're so pleased with it. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Great product and really good service
Great product and quick and friendly service well done 👏
4 maart 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your great review! We're so pleased to hear you’re happy with the product and the service you received. Your kind words and support mean a lot to us — well done to you too for being a fantastic customer!
Beautiful item which is really well made.
The piece of furniture was really well packed up with cardboard which can be recycled, and when I opened it up I was delighted with the quality of the item. The bookcase is lovely and looks even better than on the website. The customer support through the process was also excellent.
28 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your kind words! We're thrilled to hear that you're delighted with your new bookcase and that it exceeded your expectations. It's great to know the packaging met your standards and that our commitment to sustainability was appreciated. We're also pleased our customer support could assist you throughout the process. We truly value your feedback and hope to welcome you back again soon!
Exceptional product and price
Exceptional product and price. Great customer service and delivery was spot on. Couriers very polite and helpful.
Would highly recommend this company and their products.
25 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your fantastic review! We're so pleased to hear that you found our product and pricing exceptional, and that your experience with our customer service and delivery team met your expectations. It's always great to hear such positive feedback about our couriers as well. We truly appreciate your recommendation and look forward to serving you again in the future!
Lovely Shoe Cupboard
Customer service lady was very helpful when I phoned re stock level, which was low. It seems I ordered just in time & I am delighted with my new shoe cupboard. It looks good in my hallway, is very well made & the sloping shelves easily accommodate my husband's size 12 shoes. It arrived very well packed & delivered with care by 2 delivery men. Would not hesitate to order from this company again.
17 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your kind and detailed review! We're delighted to hear that you're pleased with your new shoe cupboard and that it fits perfectly in your hallway — and even accommodates your husband's size 12 shoes with ease! It's wonderful to know that our customer service team was able to assist you in time, and that your delivery arrived safely and with care. We truly appreciate your support and look forward to welcoming you back in the future!
Excellent prices
Excellent prices, very quick delivery, potting table is fabulous, exactly what I wanted and lovely customer service.
14 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your lovely review! We're thrilled to hear that you're happy with your potting table and that it was exactly what you were looking for. It’s also great to know you were pleased with our prices, speedy delivery, and customer service. We truly appreciate your support and hope to serve you again in the future!
Good but...
There was a good range of furniture on the website. Delivery of the dressers and nest of tables went well, however the dining table delivery was scheduled then cancelled twice. Apparently there were none in stock at the manufacturer and that design is discontinued, but it is still showing as available on the website. Had to get a refund and order a different table from another supplier.
27 januari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for sharing your feedback with us! We're so glad to hear that you found a good range of furniture on our website and that the delivery of the dressers and nest of tables went smoothly.
We sincerely apologize for the inconvenience caused by the scheduling and availability issues with your dining table. It’s disappointing to know we couldn’t meet your expectations on this occasion, and we understand how frustrating that must have been.
Your experience has been shared with our team to ensure our stock levels are accurately reflected on the website moving forward. Thank you for bringing this to our attention—it helps us improve and provide better service to all our customers.
We truly hope you'll consider shopping with us again in the future, and we’d be happy to assist you personally to ensure a seamless experience.
Drawers
Another great product. Love my 7 drawer cabinet. Excellent quality. Packaged well. Cheery delivery drivers. Would highly recommend this company
18 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your 7-drawer cabinet and found it to be of excellent quality. It’s great to know the packaging met your expectations and that our delivery drivers left a positive impression.
Your recommendation means the world to us, and we truly appreciate your kind words. We look forward to serving you again in the future!
Ordered record cabinet
Ordered record cabinet. Picture and description just what we wanted and the real piece of furniture was as good as we hoped.
12 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your kind words! We’re so pleased to hear that the record cabinet met your expectations and was just what you were looking for. It’s always our goal to ensure the quality of our furniture matches what’s shown in the pictures and descriptions, so your feedback truly means a lot to us.
We hope you enjoy your new piece, and we look forward to serving you again in the future!
Communication from the office and the…
Communication from the office and the delivery people texting me beforehand telling me where they are
13 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your feedback! We’re so glad to hear that you appreciated the communication from our office and the updates from our delivery team. Keeping our customers informed is a top priority, and we’re thrilled that it made your experience smooth and convenient.
We look forward to serving you again in the future!
Love our new dresser and good…
Love our new dresser and good communication from only oak through the process, however the big let down was the delivery service from the courier.
Waited in twice with no delivery and not any communication from them which was very poor.
11 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for taking the time to share your feedback with us! We’re delighted to hear that you love your new dresser and appreciated the communication from our team throughout the process.
We’re truly sorry to hear about the issues with the delivery service and the lack of communication from the courier. This is not the standard we aim to uphold, and we will be addressing this with our delivery partner to prevent such occurrences in the future.
Your patience and understanding mean a lot to us, and we’re grateful for your honest feedback—it helps us improve. We hope you’ll enjoy your new dresser for years to come, and we’d love the opportunity to serve you again with a better experience.
Would absolutely avoid this company - look elsewhere!
Would absolutely avoid this provider. I ordered a kitchen island in mid October that was supposed to be delivered in November. Got a terse email saying that things were delayed but it would come in January. No attempt to try to explain or assist, provide discount or look for alternate options. Never heard anything back and then had to chase them down in January to be told it was now February. February comes and now am told they are not sure, but definitely not before my charity event on Feb 21st. Considering I ordered it 4 months prior, figured that was ample time. Not only did they not want to accept any responsibility for the delays, blaming vague suppliers and general supply chains (yet all my other furniture from other providers did not have 4 month issues), they were curt, unfriendly and did not make any attempts to solve the problem other than literal lip service and meaningless apologies. Even more frustrating was how un-proactive they were about notifying me about delays - every 4-6 weeks I had to email to find out the status of my product, only to be told 'oh we're really sorry but it's going to be further out now'. Mickey Mouse show, unprofessional and terrible customer service - there are lots of better options out there!
31 januari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for sharing your experience with us, and we sincerely apologize for the frustrations and inconveniences you faced. We understand how disappointing and unacceptable this situation was, especially given the importance of receiving your kitchen island in time for your event.
Delays like this are never the experience we aim to provide, and we deeply regret our failure to communicate proactively and effectively. While supply chain challenges can sometimes arise, we recognize that our handling of the situation fell short, and for that, we take full responsibility.
Your feedback has been shared with our team, and we are committed to improving both our communication and problem-resolution processes to ensure this does not happen again. We appreciate your patience throughout this ordeal and deeply regret that we were unable to meet your expectations.
If there is anything further we can do to make this right, please don’t hesitate to contact us directly. We value your input and are taking this as an opportunity to learn and improve.
Very friendly
Very friendly, professional company, and quality products!
5 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your kind words! We’re thrilled to hear that you found our team friendly and professional, and that you’re happy with the quality of our products.
Your support means the world to us, and we look forward to serving you again in the future!
A good service from start to finish
A good service from start to finish, i had sent sent a couple of emails early on regarding wrong address etc and they sent a positive response very quickly, a good price too!
6 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your fantastic feedback! We’re so glad to hear that you had a smooth experience from start to finish. It’s great to know our team was able to quickly assist you with the address issue and provide a positive resolution.
We’re also delighted that you found our pricing competitive. Your satisfaction is our top priority, and we truly appreciate your support.
We look forward to serving you again in the future!
Good service
Order service was quick and very smooth. Delivery company & only ock furniture keep in touch throughout the process. Would recommend.
5 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your wonderful feedback! We’re so pleased to hear that your order process was quick and smooth and that both our team and the delivery company kept you informed throughout.
Your recommendation means so much to us, and we’re thrilled you had a great experience. We look forward to serving you again in the future!
Good communication and price
4 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your feedback! We’re glad to hear you were pleased with our communication and found our pricing competitive. Your satisfaction means a lot to us, and we look forward to serving you again!
Great communication
Great communication, excellent quality with good value
3 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your kind words! We’re thrilled to hear that you were impressed with our communication, the excellent quality of our products, and the value we offer. Your support means the world to us, and we look forward to serving you again in the future!
Very happy with the sideboard but delivery let it down
Very happy with the sideboard which is good quality, arrived well packed in perfect condition, and was just what we wanted at a very good price. My only criticism was the delivery process, hence the 4 stars. I ordered the Katarina small sideboard for our hall on 6th January with a 5 -10 day delivery. Received a message on 13th January with a delivery date of 15th. On the 14th was told the expected time it was coming, then on the 15th it was cancelled. Fortunately this didn't inconvenience me but if I'd taken the day off from work to be home I'd have been less than pleased. I contacted OOF and was told it was a mistake by the delivery company DX who had gone to the wrong warehouse address as it had recently moved premises. I contacted OOF again after not hearing anything for another week and was told the delivery should be soon. After another week I contacted OOF again to be told DX would contact me as they were now back on schedule. The sideboard eventually arrived on 3rd February. As I was not in a hurry for the item this delay didn't cause me any inconvenience, but I can see it would certainly matter to some customers. I appreciate that delivery problems are out of their control, however, if OOF could have kept me informed over the weeks it took to arrive rather than me having to contact them for updates that would have been so helpful, though OOF did apologise and responded quickly each time I enquired. It would not put me off buying from OOF again in the future as the furniture is lovely, but I'd be sure to order in good time in case of delivery delays.
4 februari 2025
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you’re happy with your sideboard and its quality, packaging, and value. Knowing that the piece was exactly what you wanted means so much to us!
We’re truly sorry to hear about the delivery delays and the inconvenience caused by the lack of proactive communication. While we strive to provide a seamless experience, we recognize that this situation fell short of our usual standards. We’ve shared your feedback with our team and our delivery partners to help improve coordination and communication moving forward.
We appreciate your understanding and patience throughout this process, as well as your kind acknowledgment of our prompt responses to your inquiries. Your willingness to shop with us again means the world to us, and we’re committed to making your future experiences smoother and more efficient.
Thank you for choosing us, and we hope you enjoy your beautiful new sideboard for years to come!
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