Extremely happy with my new units. Strong and sturdy good quality piece's of furniture. Easy to order, with quick delivery. The delivery guy's were very respectful and professional. Very friendly.
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What a great find! We had seen these bookcases at double the price in a shop. I decided to have a look on line and found Only Oak. Really great price , great communication from the company. The deli... Toon meer
My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... Toon meer
Awful, no communication after placing order. exceeded the time they said it would take. trying to cancel as have still not been contacted by their courier service but they want to charge me £60 canc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Kantoormeubilair winkel
- Meubelgroothandel
- Rustieke meubelzaak
- Slaapkamermeubilair winkel
- Tuinmeubelwinkel
Geschreven door het bedrijf
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Contactgegevens
Verenigd Koninkrijk
- www.onlyoakfurniture.co.uk
4,2
Goed
584 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Beautiful furniture with amazing…
Beautiful furniture with amazing quality. 10/10 service
17 september 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your amazing feedback! We're delighted to hear that you’re impressed with the quality of our furniture and that you received 10/10 service. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to helping you with your future furniture needs!
Good priced furniture and great…
Good priced furniture and great customer service. I was kept informed about my order right up to delivery. I'd definitely use Only Oak Furniture again and woul recommend to others.
17 september 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your fantastic review! We're thrilled to hear that you found our furniture well-priced and that our customer service met your expectations. Keeping our customers informed throughout the ordering and delivery process is a priority for us, so it’s wonderful to know you appreciated that. We truly value your recommendation and look forward to serving you again in the future!
Lovely tables
Lovely tables, delivered promptly. Very pleased.
10 september 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your wonderful feedback! We're so glad to hear that you’re pleased with your lovely tables and that they were delivered promptly. Your satisfaction is our top priority, and we truly appreciate your support. We hope you enjoy your new furniture, and we look forward to serving you again!
Excellent customer service
Excellent customer service, I made a mistake when ordering and duplicated my order, very nice lady telephone me to check and my mistake was rectified. Within half an hour my refund was processed. Hall stool was delivered 4 days later. Excellent condition,well packaged. Love my purchase. Will use again.
5 september 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your kind words! We're delighted to hear that our customer service team was able to assist you and rectify your ordering mistake so quickly. It's wonderful to know that your hall stool arrived in excellent condition and that you love your purchase. We truly appreciate your support and look forward to serving you again in the future!
Well-made piece of furniture
Well-made piece of furniture
Well-made bookshelf, definitely good value compared to similar manufacturers, helpful delivery men, very satisfied
5 september 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your wonderful feedback! We’re thrilled to hear that you’re satisfied with your bookshelf and that you found it to be well-made and a great value. Our team strives to provide high-quality products and excellent service, so it’s great to know our delivery team made a positive impression as well. We truly appreciate your support and hope you enjoy your new furniture for years to come!
cant find any fault- unusual these…
cant find any fault- unusual these days-well done
8 september 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your fantastic review! We're delighted to hear that you couldn’t find any faults with our service. It's always our goal to provide an exceptional experience, and your feedback encourages us to keep up the good work. We truly appreciate your support and look forward to serving you again soon!
Good quality products at affordable…
Good quality products at affordable prices.
I have bought from OnlyOak several times over the years and have never been disappointed from point of ordering to delivery.
6 september 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had consistently positive experiences with Only Oak over the years. Our team works hard to provide quality products at affordable prices, and it’s rewarding to know that we've met your expectations from ordering to delivery. We appreciate your support and look forward to serving you again soon!
Absolutely first class service with…
Absolutely first class service with good communication from placing the order through to delivery. Lovely item at an excellent price , can thoroughly recommend
5 september 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your wonderful review! We’re delighted to hear that you received first-class service and that our communication throughout the process was satisfactory. It’s great to know that you’re happy with your item and found it to be excellent value.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again!
Very happy with the product
Very happy with the product. Waiting time was long but was communicated at point of placing the order. Overall good experience
3 september 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your positive feedback! We're thrilled to hear you're happy with the product and that, despite the longer waiting time, the communication met your expectations. We're glad your overall experience was a good one.
We appreciate your patience and look forward to serving you again in the future!
The delivery boys were very pleasant …
The delivery boys were very pleasant and efficient
28 augustus 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your kind review! We're delighted to hear that our delivery team was both pleasant and efficient. Ensuring a smooth and friendly delivery experience is very important to us, and we're glad it met your expectations.
We appreciate your feedback and look forward to serving you again!
First class
From start to finish brilliant. I was kept upto date all the way through. When delivered I was delighted with the excellent packaging and when opened I was more than happy with the quality of my oak sideboard. I will definitely recommend this company.
28 augustus 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your wonderful review! We're thrilled to hear that you had a brilliant experience from start to finish and that you were kept updated throughout the process. It's fantastic to know that the packaging and quality of your oak sideboard exceeded your expectations. Your recommendation means a lot to us!
We truly appreciate your support and look forward to serving you again.
Large oak chest of drawers
This is the second time we have purchased Katrina oak furniture from Only Oak. We were impressed by the quality of the product, both the finish and the precision of manufacturing was really good. The drawers fit snugly into the unit, run on ballbearing runners and are not loose and sloppy, as is the case with so many units we have looked at, we also liked the fact that the drawers were easy to remove from the unit, making it lighter for moving the unit upstairs.
21 augustus 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you so much for your fantastic review and for choosing Only Oak for a second time! We're thrilled to hear that you're impressed with the quality and craftsmanship of the Katrina oak furniture. It's great to know that the precision, finish, and ease of use, especially with the ball-bearing runners, met your expectations.
Your continued support means the world to us, and we look forward to serving you again in the future!
Called 2 weeks ago regarding a £1700…
Called 2 weeks ago regarding a £1700 order and was told they will chase the order up.
Heard nothing, my wife rang last week and they blamed the delivery company ???
I rang today and was told I'd get a call back , nothing , rang again and was promised a call before they closed at 5pm.... nothing.
Will be calling tomorrow to cancel the order and want to be refunded fully.
Terrible customer communications, they don't seem to be bothered when they have your money...
27 augustus 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for bringing this situation to our attention. We sincerely apologize for the lack of communication and the frustration this has caused you and your wife. This is not the level of service we aim to provide, and we take your feedback very seriously. We completely understand your disappointment, and we are committed to addressing this issue promptly.
Please rest assured that we will investigate the matter and ensure that your concerns are resolved as quickly as possible, including processing your refund if that is what you prefer. We value your business and regret that we let you down in this instance.
Thank you for your patience, and again, we apologize for the inconvenience.
Delivered on time and the delivery…
Delivered on time and the delivery driver was really good
20 augustus 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your positive feedback! We're glad to hear that your delivery arrived on time and that the driver provided excellent service. Your satisfaction is important to us, and we appreciate your kind words.
We look forward to serving you again in the future!
Great service, friendly team.
The driver called me 35 minutes before arrival. He and his co-worker were very pleasant and friendly. They also offered to put the furniture in the room for me.
Great service, thank you.
20 augustus 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your wonderful review! We're thrilled to hear that our delivery team provided excellent service and that they were both pleasant and helpful. It's great to know they went the extra mile to ensure your furniture was placed exactly where you wanted it.
We truly appreciate your kind words and look forward to serving you again!
Beautiful piece of furniture.
Received our oak cupboard yesterday.
Well packed.
It’s beautiful. Do pleased.
Thank you
15 augustus 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your lovely review! We're so happy to hear that you're pleased with your oak cupboard and that it arrived well-packed and in perfect condition. It's wonderful to know that you're delighted with your purchase.
Thank you for choosing us, and we hope to serve you again in the future!
Antwoord van OnlyOakFurniture
Thank you for your review! We're delighted to hear that you're very happy with your purchase. Your satisfaction is our top priority, and we truly appreciate your support.
We look forward to serving you again in the future!
Furniture is lovely but getting it delivered was hard.
When I purchased my sideboard base and top, I specifically stated I wanted the packaging removed and the item placed where I wish, at the point of sale, the sales people at only oak furniture promised they would do this. I asked for this in writing, but they said that isn't their policy, however my item would be unpacked.
My first delivery was cancelled, as the delivery van broke down. They wasted my WHOLE DAY. Then they came to deliver my item on a day where I had informed them I wasn't available. And on top of that the delivery driver was 4 HOURS LATE. I waited anyway, but the delivery guy, Elliott, didn't UNPACK AND LEFT MY ITEMS IN THE MIDDLE OF MY LIVING ROOM, UPSIDE DOWN.
Whenever I have had to ring only oak furniture it took ages to contact the customer service assistant. You have to speak to a receptionist and wait 2 hours for a customer service assistant to get back.
The customer service advisor, Claire, was lovely all the way, when she would call me back, and she helped as much as she could. I think she realized how hard a time I had, and it was really the delivery company's fault. In the end I got a partial refund back to help me unpack. The furniture itself was packed very well, and looks wonderful in my living room. All's well that ends well.
12 augustus 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you faced during your recent purchase.
As a small family business, we strive to provide the best possible service, and get back to our customers as soon as we can. We understand that delays can occur due to unforeseen circumstances, like the unfortunate delivery van breakdown. We apologize for the confusion regarding our unpacking policy and any miscommunication that may have occurred. While we do not offer an unpacking service, we understand how this expectation could have been set, and we're truly sorry for the inconvenience this caused.
Your feedback is incredibly valuable to us, and we will use it to improve our processes and communication. We deeply regret that we fell short of your expectations and appreciate your understanding as we work to better serve our customers.
Thank you for giving us the opportunity to address your concerns.
First rate goods and delivery service
First rate goods and delivery service updated throughout.I would use this company again, Thank you
8 augustus 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your wonderful review! We're thrilled to hear that you were impressed with the quality of our goods and the delivery service. It's fantastic to know that you would choose to shop with us again.
We appreciate your support and look forward to serving you in the future!
Excellent quality
The display cabinet arrived in perfect condition and excellent quality with 2 helpful delivery men.
The only drawback was that an incorrect delivery was made a couple of weeks ago but when the correct item was delivered we were very pleased.
30 juli 2024
Review zonder uitnodiging
Antwoord van OnlyOakFurniture
Thank you for your kind review! We’re delighted to hear that your display cabinet arrived in perfect condition and that you’re pleased with its excellent quality. We apologize for the earlier mix-up with the delivery, but we're glad that our team was able to correct it, and that you’re happy with the final product.
Your satisfaction means a lot to us, and we appreciate your understanding and patience.
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