Optimax Eye Surgery Specialists Reviews 

4.066
•
TrustScore 5 uit 5

4,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had an amazing experience having LASIK at the Manchester clinic! Amanda, Rachel and Gordon looked after me so well. They were all so friendly and made me feel comfortable and welcome throughout... Toon meer

Beoordeeld met 5 van de 5 sterren

Optimax Manchester were truly phenomenal and have looked after me every step of the way, with getting me ready for LASIK, preparing me, the procedure and the after care. There was so much love and car... Toon meer

Beoordeeld met 5 van de 5 sterren

From the beginning of my journey to the end . The Manchester team were helpful , friendly and supportive then the Liverpool team care were outstanding from the cleanliness/ hygiene to the policy were... Toon meer

Beoordeeld met 5 van de 5 sterren

Extremely friendly staff. Michael is especially helpful and makes great coffee. The aftercare has been excellent, again with friendly caring staff. The staff at Harley Street where I had my proceed... Toon meer

Bedrijfsgegevens

  1. Oogheelkundig centrum
  2. ook in
  3. LASIK-oogchirurg
  4. Oogarts
  5. Oogheelkundige kliniek
  6. Particulier ziekenhuis

Geschreven door het bedrijf

Optimax is one of the UK's leading Eye Surgery specialists. We have 18 clinics nationwide and have performed over 750,000 treatments since 1991. We specialise in Laser Eye Surgery, Lens and Cataract Surgery, Dry Eye Treatment, Cosmetic Eye Surgery and Eyelid Surgery.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,9

Alle reviews

(4.066)

175 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great experience

Jennifer - optical assistant was great very welcoming and kind explaining the scans in great detail!

Humiyo- great ophthalmologist amazing at explaining through things. Great advice given! Very reassured!

26 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Optimax are great

I had LASIK eye surgery with Optimax. The surgery has been a major success and it is down to the hard work and care of the staff at Optimax. They were clear, caring and informative which helped me recovery and prepare with limited stress.

21 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had surgery by Mr Damani yesterday…

I had surgery by Mr Damani yesterday the whole process from my first consultation to my surgery day with optimax has been very smooth.
I felt fully informed throughout and during the procedure dr Damani and his team Georgiana, Ineta and Justina . Made me feel at ease and comfortable throughout.

My vision is amazing and it's only day two. Very pleased and have already recommended to others.

Cannot thank dr Damani enough it really has changed my life . I can see clearer now then I could with my glasses.

Even the reception staff have been amazing arranging appointments and ensuring everything was in place.

20 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing!!should have done it years ago.

We both had our eyes done by lens replacement...wow !!it's been life changing.Dr blas was fantastic & humiyo was so thorough,& all the staff are pleasant, caring & make you feel comfortable.

24 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointing Experience and Poor Customer Care

I visited the Leicester clinic and had a very disappointing experience overall. The customer service was poor throughout the process. My appointment was rescheduled twice, and on the day of my consultation I was left waiting for around 3 hours.
Throughout the visit, I did not feel properly supported or reassured. Following my appointment, I also developed an eye infection, which has been extremely concerning and stressful.
I would personally recommend paying more and choosing a clinic with a higher standard of care, organisation, and communication. Unfortunately, I will not be proceeding with treatment there.

14 mei 2026
Review zonder uitnodiging
Logo Optimax Eye Surgery Specialists

Antwoord van Optimax Eye Surgery Specialists

Hi Katerina,

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at our Leicester clinic did not meet your expectations.

We understand how frustrating it must have been to have your appointment rescheduled and then experience a long wait on the day of your consultation. We also appreciate how concerning it would have been to experience discomfort following your visit.

Providing a supportive, well-organised, and reassuring patient journey is extremely important to us, so we are disappointed to read that this was not reflected in your experience.

We would genuinely welcome the opportunity to look into your concerns further and discuss this with you directly. Please could you contact us at Optimax Customer Care with your full name and contact details so that a member of our management team can review your experience in detail.
Thank you again for your feedback, it is important to us and helps us continue improving our service.

Beoordeeld met 5 van de 5 sterren

After 15 years

After 15 years, I can confidently say that getting LASEK eye surgery was one of the best investments I have ever made for my quality of life. I Had a surgery in Optimax Cardiff, All the staffs are very kindfull and procedures time was very quick. Now I'm Very Happy 😊 without glasses. This is the my life changing moment.

16 mei 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Treatment, disappointed

Reception team amazing 👏,
treatments disappointed 😞
Have done my laser 25th November 2025 from Leeds West Yorkshire. I been advised to get lasek,I been told by Dr.Musa I will be fine in one month, but not first of all it was really painful 3 months I wasn't able to drive due to blury eyes .on after care appointments I been told they might offer 2nd treatment but on next appointment I've seen by Dr Semule he said we don't give warranty to any patient that you will get 20/20 vision and we cannot offer you 2nd treatment due to your eye health, both surgeon's statement were different. After 5 and half months today final after care 14/05/2026 my prescriptionis not high as it was but I still need glasses. I been discharged . Its very disappointed I have paid decent amount for getting rid from glasses and suffered almost 6 months still having blury vision with chronic dry eyes and a piece of advise to wear glasses again.😒

14 mei 2026
Review zonder uitnodiging
Logo Optimax Eye Surgery Specialists

Antwoord van Optimax Eye Surgery Specialists

Thank you for taking the time to share your feedback. We are pleased to hear your positive comments regarding our reception team and the support provided throughout your care.

We are sorry to hear that you feel disappointed with your visual recovery following treatment. As discussed throughout the consultation and aftercare process, healing and visual outcomes following LASEK can vary between individuals and may continue to fluctuate for several months after surgery, particularly where dry eye symptoms, corneal healing responses and natural age-related near vision changes are involved.

Patient safety and long-term eye health are always our priority, which is why any decision regarding additional treatment is based on detailed clinical assessment at the time, including prescription stability and corneal measurements. Whilst many patients achieve significant reduction in their dependence on glasses, no refractive procedure can guarantee complete freedom from glasses or a specific visual outcome.

We appreciate your feedback and, should you wish to discuss your concerns further, our team would be happy to speak with you directly.

Beoordeeld met 5 van de 5 sterren

I chose optimax Cardiff due to their

I chose optimax Cardiff due to their set prices no matter the prescription which was a main point for me and because I knew someone who’s had it done here too.The optimax staff are all friendly and helpful. Also having an experienced ophthalmic surgeon gave me a-lot comfort + trust with the company. So far the aftercare is looking amazing I was able to book my appointments with no issues. I’m only 5 days post op and so far so good it’s been a painless free journey and would 100% recommend

9 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely superb

From the moment I walked into Optimax in Liverpool, the experience was second to none. Everyone is so friendly, knowledgeable and excells in what they do, to give great customer satisfaction. Would highly recommend.

2 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a really lovely experience at…

I had a really lovely experience at this clinic. Safiya was extremely kind and took the time to explain everything clearly. I really appreciated the care, patience and clarity in the way she communicated. She made me feel welcome, comfortable and confident, which is exactly what you need when preparing for an operation.

Yasmin, the patient advisor, was also very kind and welcoming, which made the whole experience even better.

Because of how reassured I felt, I’ve decided to go ahead with my operation at this clinic. I would definitely recommend it and I will share another update after my procedure.

Almudena

2 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Leeds Optimax

Attended the Leeds clinic after a ridiculous quote at another provider. The location was modern and clean and staff were all friendly. There was quite a bit of waiting around but doing the procedure in batches is how I assume they keep the prices down.

After talking to the surgeon I decided on LASIK surgery in my dominant eye only to give me the best outcome at all distances (if I had both eyes done I would have needed reading glasses which I was keen to avoid)

Surgery was on the 30th April. Whilst the procedure felt 'wierd' no pain or discomfort, an hour afterwards my eye started to water and felt like it would rubbing your eyes after chopping an onion for an hour or two. Woke up after a quick nap and 4 hrs later was mowing the lawn having forgot all about it with no pain or discomfort since.

If I ever decide to have my other eye done in the future I would be back in a heart beat.

30 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A marvellous surgeon

A marvellous surgeon, very professional from the first induction to the next day after surgery. Would highly recommend

30 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Multifocal lens replacement

6 days post surgery at optimax Newton Abbot and i couldn't be happier. I was amazed at the results immediately when I walked out of the theatre and could read a poster on the wall all be it through what I can only describe as a dense fog. Less than 24 hours later I have better than 20/20 vision, no fog and just a slight visual disturbance in my peripheral vision. 6 days on peripheral vision has resolved and night time halos have significantly reduced. I would never have believed how much this has changed my life, to be glasses free. The staff were all brilliant, professional and knowledgeable. Mr Juan Carlos Morande is a miracle worker and I can't say a big enough thank you. The procedure was quick and pain free with pain free recovery so far.

23 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I only wish I’d had this done sooner!

I only wish I’d had this done sooner!

I had LASIK in December 2025 with Surgeon Juan Carlos Morande at Optimax - Bristol, and my vision has been 1.0 in both eyes ever since. The results have genuinely been life-changing.

The newly refurbished Bristol branch is modern and beautifully designed, creating a really welcoming environment. What truly stood out, though, was the team. Stephy, Harriet, and Carter were absolutely fantastic—always friendly, professional, and incredibly helpful. It was genuinely a pleasure walking in and being greeted by their warm, positive energy each time.

I can’t recommend the clinic highly enough. :)

15 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

LASEK in Optimax Liverpool - wish I'd have done it years ago!

I attended Optimax in Liverpool for my first consultation in January where I had a number of vision tests and checks carried out, the staff were so friendly and welcoming. I was advised as I had a corneal scar from an eye issue a few years ago caused by contact lenses, that it would be beneficial to meet with the surgeon face to face as he was best placed to advise whether I would need LASIK or LASEK.

I met with Dr Samuel a week or so later who advised LASEK as the scar was too deep for LASIK. Dr Samuel was lovely, friendly and extremely knowledgeable. He provided all information including associated risks and I didn't feel any pressure from him to continue. I decided the benefits for me outweighed the risks so I went ahead and booked my surgery.

On the day of my surgery the staff were all so calm and reassuring, I was slightly worried as I had been told LASEK has a more painful recovery than LASIK but the way it was described was exactly how it felt afterwards. The treatment itself was so quick and painless, the strangest bit was knowing your eye was clamped open but the numbing drops meant I didn't feel a thing. Within an hour or two of returning home my eyes did feel extremely gritty, they were watering constantly and I was very sensitive to light. It felt as if I'd been chopping onions. I would say make sure you follow the aftercare they give you exactly as they say to get the best outcome.

I went back for a check up 3 days later to get my bandage lenses removed and one eye had healed, the other still had a tiny bit of healing to do, but this felt fine by that evening and was fully healed when I returned 7 days later. My vision wasn't great, at the 3 day after care appointment but I kept reminding myself to trust the process.

When I went back 7 days after my surgery I had 20/20 vision, if not better and I honestly can't believe it. I have worn glasses since being in school, I am now almost 36 and I can't explain the freedom of being able to wake up in the morning and not have to immediately put glasses on or contact lenses in. Being able to go swimming with my children and not have impaired vision, not needing prescription sunglasses for running / driving etc. It really is life changing and the best money I have ever spent, I just wish I had the courage to do this 15/20 years ago!

For anyone contemplating it, make an informed decision but I wholeheartedly recommend Optimax in Liverpool!

I still have a few check up appointments to go, and I know one of the possible side effects of LASEK is dry eyes and halo vision but I can honestly say I haven't experienced any of this.

Thank you so much (especially Dr Samuel), you have changed my life!

23 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would Definitely Recommend

Whole experience was made as smooth and comfortable as possible by the staff, who were friendly and made you feel in good hands. Don't have any complaints.

16 december 2025
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer